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Bigcommerce OverviewUNIXBusinessApplication

Bigcommerce is #9 ranked solution in top eCommerce Platforms. PeerSpot users give Bigcommerce an average rating of 10 out of 10. Bigcommerce is most commonly compared to Salesforce Commerce Cloud: Bigcommerce vs Salesforce Commerce Cloud.
What is Bigcommerce?

Hosted e-commerce website creation solution that includes single-page checkout, live chat integration, mobile commerce capabilities.

Buyer's Guide

Download the eCommerce Platforms Buyer's Guide including reviews and more. Updated: January 2022

Bigcommerce Customers

Man Crates, FUGOO, Pink Lily Boutique, Di Bruno Bros., Sportbike Track Gear, Shabby Apple, Tucker Blair, TwirlyGirl, Bottle Breacher, SISU Guard, The Smart Baker, Enjuku Racing, Chuck Levins, Rogue American Apparel, Shields of Strength, Treadmill, US Patriot Tactical

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Joe Palko
Business Management Consultant at Your Store Wizards
Consultant
Top 5Leaderboard
Easy to use, robust and fast checkout capabilities, and offers a wholesale interface for B2B customers
Pros and Cons
  • "BigCommerce has an excellent B2B interface, which gives merchants the ability to sell with different price books and the ability to segment clients."
  • "The theme editor that was recently added is wonderful, but it not totally intuitive."

What is our primary use case?

BigCommerce is an eCommerce platform that best serves mid-market to up-market eCommerce merchants. The product is extremely robust, has very robust APIs, and offers a very fast infrastructure.

BigCommerce is also great for launching new online stores, but it is best suited for existing merchants that need a platform that performs better.

BigCommerce makes it easy to access product data and the designs are fully responsive.

The checkout process is very robust and easy for customers to use.

The best feature for online merchants is their wholesale interface for B2B customers.

How has it helped my organization?

BigCommerce has increased sales for almost every merchant that has moved from another eCommerce platform. They have excellent support, as well. I do not have one customer in my organization that regrets moving to BigCommerce from other eCommerce platforms.

BigCommerce is a solution that works for a majority of our clients and it has helped many grow their companies even larger.

BigCommerce has an excellent B2B interface, which gives merchants the ability to sell with different price books and the ability to segment clients.

What is most valuable?

Technical support is the most valuable feature. Many eCommerce platforms do not have a good support infrastructure. BigCommerce does an amazing job of supporting its product.

BigCommerce also has a design capability for merchants to use widgets to change page layouts. This is very useful because merchants can make design edits and not need to contact their developers.

The user interface is very fast and they use a CDN for website delivery, which helps merchants sell more because the websites are fast-loading.

What needs improvement?

There is very little that needs to be improved, as BigCommerce is very proactive and is continuously releasing new updates. They are very effective at modernizing their product, but since no product is perfect and can always improve, a few things that I think BigCommerce could do better is to create a better reporting module for merchants.

There are apps available that help with this in their app store, but it would be nice to have this built-in for things such as running reports for sales tax reporting.

The theme editor that was recently added is wonderful, but it not totally intuitive.

For how long have I used the solution?

I have been working with BigCommerce since 2015.

What do I think about the stability of the solution?

BigCommerce is extremely stable.

What do I think about the scalability of the solution?

This solution is extremely scalable with robust API capabilities.  BigCommerce has 98% of their platform available via API access while they maintain all the other cost benefits of being a true SaaS provider.  All the major resources (Customers, Orders, Catalog) are open and extensible via API and what they call metafields. BigCommerce plays very strongly with merchants that have complex or bespoke back end systems that need to be integrated into the ecommerce platform for this reason.  They also have a GraphQL endpoint which can be used for more real-time data delivery.

How are customer service and technical support?

BigCommerce supports the product very well and they are superior in this space.

Which solution did I use previously and why did I switch?

We have used Yahoo Store, Magento, and Shopify. It is easier for merchants to grow on BigCommerce.

How was the initial setup?

The setup process is well supported by the vendor.

What about the implementation team?

We are a vendor who does assist with implementation.

Which other solutions did I evaluate?

BigCommerce does compete viably with Shopify, Magento, WooCommerce, and 3dcart (Shift4Shop). One of these other platforms may be the right one for your business, as it is very dependent on what you are doing and what you are selling.

What other advice do I have?

BigCommerce is a well-run organization with excellent customer support.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a consultant that helps eCommerce companies choose online software platforms. I do what is best for the customer. I am not compensated for choosing BigCommerce for clients. I do not personally have a relationship with BigCommerce. I will choose the correct platform for my clients based on their business needs.
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