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BeyondTrust Remote Support vs SonicWall Cloud Secure Edge (CSE) comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
356
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Privileged Access Management (PAM) (13th)
SonicWall Cloud Secure Edge...
Ranking in Remote Access
25th
Average Rating
7.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
ZTNA (15th)
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.4%, up from 3.3% compared to the previous year. The mindshare of SonicWall Cloud Secure Edge (CSE) is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
BeyondTrust Remote Support3.4%
SonicWall Cloud Secure Edge (CSE)0.9%
Other88.6%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Kallamuddin Ansari - PeerSpot reviewer
Cyber Security Consultant at ProTechmanize
Remote access has become more secure and flexible but reporting still needs deeper analytics
SonicWall Cloud Secure Edge (CSE) offers excellent features including Zero Trust Network Access, VPN as a service, and Cloud Access Security Brokers. One of the standout features is Cloud Access Security Broker (CASB) for Software as a Service, providing visibility and control over cloud applications employees use, not only regarding whether they can use them but also regarding the actions they perform within those applications. This is especially useful in organizations utilizing many SaaS tools such as Office 365, Salesforce, and cloud storage, where consistent security policy enforcement is required, even from personal devices or remote locations. The secure web gateway feature is critical for modern-day internet security. SonicWall Cloud Secure Edge (CSE) provides secure web gateway features for users accessing the internet, including URL filtering, domain filtering, blocking malicious websites, preventing phishing or ransomware threats, and enforcing acceptable use policies. SonicWall Cloud Secure Edge (CSE) has had a very positive impact on our organization as our workforce becomes more distributed, with noticeable improvements including easier and more secure remote access. Previously, managing VPN clients and hardware gateways was difficult for new or non-technical users, but with SonicWall Cloud Secure Edge (CSE), users simply authenticate and get secure access to only the applications they need. There are numerous improvements I notice, such as improved BYOD security, reduced risk of lateral movements, simplified management, lower hardware dependency, and better visibility and compliance reporting. After moving to SonicWall Cloud Secure Edge (CSE), we saw a 38% reduction in VPN-related tickets. Users are no longer facing client errors, tunnel failures, and certificate issues, which saves nearly 25 hours per month on troubleshooting remote access problems. Onboarding remote users has become 60% faster, now taking only 10 to 15 minutes instead of 30 to 40 minutes. Additionally, there has been a 52% reduction in risky connection attempts primarily from devices with outdated operating systems or disabled antivirus, with zero lateral movement and a 30% drop in failed login anomalies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Intune has saved me about 30% of my time through streamlined processes and efficient resource management."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"Intune makes our organization more secure and flexible."
"The solution appears to be stable and scalable."
"The solution’s most valuable feature is its ease of use."
"Intune is the best tool going forward because everyone is moving to the cloud."
"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."
"Microsoft Intune is cost-effective, providing ROI through the time saved for support teams and people working with computers."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Previously, we tried LogMeIn and we tried TeamViewer as well, and BeyondTrust had much better auditing capabilities and was putting a lot of effort into ensuring that the solution is secure enough."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"After moving to SonicWall Cloud Secure Edge (CSE), we saw a 38% reduction in VPN-related tickets, saving nearly 25 hours per month on troubleshooting remote access problems, onboarding remote users has become 60% faster, and there has been a 52% reduction in risky connection attempts with zero lateral movement and a 30% drop in failed login anomalies."
 

Cons

"One thing I would suggest is that servers are not getting managed through Microsoft Intune."
"The Mac integration has room for improvement."
"Some customers have reported experiencing slowness when using lower versions of the Android system."
"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."
"I have faced stability issues with Microsoft Intune plenty of times, but I think it's part of the process."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."
"The installation could be improved to be simplified."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"One potential improvement is in the support department."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Lacks remote support and privileged remote access in the one product."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."
"The ability to connect mobile devices could be improved."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions."
"SonicWall Cloud Secure Edge (CSE) has some areas for improvement, particularly in reporting and dashboards."
 

Pricing and Cost Advice

"I don't have any problem as far as cost is concerned. It is bundled with our license."
"Intune is included with our F3 and E5 licenses."
"Pricing can be improved."
"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."
"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."
"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
"It is reasonable for the features it has."
"I would prefer that it was more affordable."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"We believe for the money, it is worth what you pay."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"It is not the most cost effective solution on the market."
"This product provides value for money."
"We pay every year for the box, and there are no additional costs."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Insurance Company
15%
Security Firm
9%
Outsourcing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business151
Midsize Enterprise60
Large Enterprise177
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for SonicWall Cloud Secure Edge (CSE)?
The setup cost for SonicWall Cloud Secure Edge (CSE) was minimal as most of the investment was in time spent configur...
What needs improvement with SonicWall Cloud Secure Edge (CSE)?
SonicWall Cloud Secure Edge (CSE) has some areas for improvement, particularly in reporting and dashboards. While it ...
What is your primary use case for SonicWall Cloud Secure Edge (CSE)?
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero Tr...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
Banyan Security
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Redox, Byton, Veeva, BlueVoyant
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: May 2026.
893,221 professionals have used our research since 2012.