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BeyondTrust Remote Support vs SonicWall Cloud Secure Edge (CSE) comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Privileged Access Management (PAM) (11th)
SonicWall Cloud Secure Edge...
Ranking in Remote Access
25th
Average Rating
7.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
ZTNA (16th)
 

Mindshare comparison

As of August 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.4%, down from 10.9% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.1%, down from 3.5% compared to the previous year. The mindshare of SonicWall Cloud Secure Edge (CSE) is 1.1%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune5.4%
BeyondTrust Remote Support3.1%
SonicWall Cloud Secure Edge (CSE)1.1%
Other90.4%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Kallamuddin Ansari - PeerSpot reviewer
Cyber Security Consultant at HR Software Solution
Remote access has become more secure and flexible but reporting still needs deeper analytics
SonicWall Cloud Secure Edge (CSE) offers excellent features including Zero Trust Network Access, VPN as a service, and Cloud Access Security Brokers. One of the standout features is Cloud Access Security Broker (CASB) for Software as a Service, providing visibility and control over cloud applications employees use, not only regarding whether they can use them but also regarding the actions they perform within those applications. This is especially useful in organizations utilizing many SaaS tools such as Office 365, Salesforce, and cloud storage, where consistent security policy enforcement is required, even from personal devices or remote locations. The secure web gateway feature is critical for modern-day internet security. SonicWall Cloud Secure Edge (CSE) provides secure web gateway features for users accessing the internet, including URL filtering, domain filtering, blocking malicious websites, preventing phishing or ransomware threats, and enforcing acceptable use policies. SonicWall Cloud Secure Edge (CSE) has had a very positive impact on our organization as our workforce becomes more distributed, with noticeable improvements including easier and more secure remote access. Previously, managing VPN clients and hardware gateways was difficult for new or non-technical users, but with SonicWall Cloud Secure Edge (CSE), users simply authenticate and get secure access to only the applications they need. There are numerous improvements I notice, such as improved BYOD security, reduced risk of lateral movements, simplified management, lower hardware dependency, and better visibility and compliance reporting. After moving to SonicWall Cloud Secure Edge (CSE), we saw a 38% reduction in VPN-related tickets. Users are no longer facing client errors, tunnel failures, and certificate issues, which saves nearly 25 hours per month on troubleshooting remote access problems. Onboarding remote users has become 60% faster, now taking only 10 to 15 minutes instead of 30 to 40 minutes. Additionally, there has been a 52% reduction in risky connection attempts primarily from devices with outdated operating systems or disabled antivirus, with zero lateral movement and a 30% drop in failed login anomalies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, my user experience with Microsoft Intune has been great."
"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."
"We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
"Intune makes our organization more secure and flexible."
"We were able to deploy about 65 computers in under two weeks to a completely remote user base without touching any of the machines."
"The best feature in Microsoft Intune is zero touch deployment, which allows me to automate many tasks compared to manually installing Windows and applications one by one, making it easier to enroll devices with Autopilot and pre-deploy applications."
"It meets the basic security needs and management needs for most organizations."
"Autopilot is a great feature. Most users are looking for a zero-touch deployment."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."
"It has allowed us to quickly address the needs and issues of our end users."
"BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need."
"Bomgar brand, or now BeyondTrust's brand reputation is great; it is very strong, it's an undisputed global leader."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"After moving to SonicWall Cloud Secure Edge (CSE), we saw a 38% reduction in VPN-related tickets, saving nearly 25 hours per month on troubleshooting remote access problems, onboarding remote users has become 60% faster, and there has been a 52% reduction in risky connection attempts with zero lateral movement and a 30% drop in failed login anomalies."
 

Cons

"I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes."
"Microsoft Intune can be improved with a more intuitive admin interface, faster policy synchronization, better troubleshooting and reporting capabilities, especially for complex and hybrid environments, along with more granular control and simplified management for advanced configurations."
"For additional functionality, I suggest that Microsoft could expand on asset management. Since the platform is there, they could develop it into a full-fledged asset management system."
"I think there should be a better tracking of the cell phones used on the Intune."
"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."
"The most significant issue I encounter is troubleshooting when a policy is not applying or a device is showing non-compliant; the error messages can be pretty vague, which makes it necessary for me to dig around and piece things together myself."
"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."
"Some technical aspects could be improved, particularly in product management."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I think BeyondTrust Remote Support's installation and upgrades need improvement."
"Although the learning curve is steep, the product is well-documented.​"
"I would like to be able to transfer files between sessions."
"​The possibility to integrate a chatbot would take this product to the next level​."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It could be more compatible with other applications."
"SonicWall Cloud Secure Edge (CSE) has some areas for improvement, particularly in reporting and dashboards."
 

Pricing and Cost Advice

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."
"The price could be better."
"Intune is cost-effective as it is included in some of the Office 365 packages."
"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"I would rate the price a four out of ten with ten being the most expensive."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"It is not the most cost effective solution on the market."
"Bomgar has a very fair pricing structure."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
Manufacturing Company
11%
Financial Services Firm
9%
Computer Software Company
8%
Construction Company
7%
Insurance Company
13%
Government
9%
Outsourcing Company
9%
Security Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise186
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metric...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...
What is your experience regarding pricing and costs for SonicWall Cloud Secure Edge (CSE)?
The setup cost for SonicWall Cloud Secure Edge (CSE) was minimal as most of the investment was in time spent configur...
What needs improvement with SonicWall Cloud Secure Edge (CSE)?
SonicWall Cloud Secure Edge (CSE) has some areas for improvement, particularly in reporting and dashboards. While it ...
What is your primary use case for SonicWall Cloud Secure Edge (CSE)?
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero Tr...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
Banyan Security
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Redox, Byton, Veeva, BlueVoyant
Find out what your peers are saying about TeamViewer, Microsoft, Apache and others in Remote Access. Updated: July 2026.
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