


BeyondTrust Remote Support and ScreenConnect compete in the remote assistance solutions market. BeyondTrust has an edge due to its comprehensive security features, which are appealing to enterprises with high compliance needs.
Features: BeyondTrust provides features like session collaboration, password management, and access controls. It supports devices like Apple products but has limited control over them. ScreenConnect is known for user-friendliness and efficient remote session management.
Room for Improvement: BeyondTrust could improve its interface modernization, regional support timing, and integration with ticketing systems. Users also suggest enhancements for iOS device support and reporting. ScreenConnect needs better Linux support, streamlined setup processes, and improved documentation.
Ease of Deployment and Customer Service: BeyondTrust offers diverse deployment options and is noted for its excellent customer service. ScreenConnect is praised for an uncomplicated deployment and reliable customer service, although response times have declined.
Pricing and ROI: BeyondTrust is cost-effective for large organizations despite higher upfront costs, offering a strong ROI especially for advanced security needs. ScreenConnect's affordability and clear pricing make it accessible for smaller operations, delivering good ROI with lower initial costs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
BeyondTrust Remote Support is very stable, and I have not experienced any lagging or downtime.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 7.1% |
| BeyondTrust Remote Support | 3.4% |
| ScreenConnect | 3.1% |
| Other | 86.4% |



| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 60 |
| Large Enterprise | 177 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.
ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.
What features make ScreenConnect unique?Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.
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