Appian and Software AG ARIS Process Mining compete in the process optimization category. Appian appears stronger in pricing and customer support, while Software AG ARIS Process Mining offers superior features, justifying its higher cost.
Features: Appian's key features include a low-code development environment, rapid process application building, and an easy-to-use interface for quick case management. Software AG ARIS Process Mining offers comprehensive process analysis capabilities, deep insights into process optimization, and a robust feature set for advanced analytics and insights.
Room for Improvement: Appian could enhance its analytics and reporting capabilities, improve integration with external systems, and expand its pre-built connectors for third-party applications. Software AG ARIS Process Mining could focus on simplifying its deployment process, improving user interface aesthetics, and expanding its customer support for non-technical users.
Ease of Deployment and Customer Service: Appian is known for its straightforward deployment and responsive customer service, facilitating efficient setup. Software AG ARIS Process Mining may require more effort during deployment but compensates with comprehensive guidance and strong support from its team.
Pricing and ROI: Appian is noted for its competitive setup cost and favorable ROI, thanks to its low-code advantage that accelerates development. Software AG ARIS Process Mining involves higher initial costs but delivers substantial long-term value through enhanced process efficiencies.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
The mining feature allows you to identify the bottlenecks easily, and the simulation feature integrates the ROI.
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Their customer service is responsive, and the team is very prompt for support.
The technical support is generally good.
Technical support for Software AG ARIS Process Mining is good.
On a scale of one to 10, Appian rates as a nine for scalability.
Initially, without much coding, I can easily handle five thousand records.
Appian is scalable, but it depends on how you build your applications.
For scalability, Software AG ARIS Process Mining is fine; not perfect, but it's scalable.
It depends on how it has been designed and how it has been configured.
The stability of Appian would rate as nine, as it's a stable environment.
It happens sometimes that the server is down, and if the server is not working, you cannot work.
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
The price of Appian, on a competitive landscape, is a little bit on the higher side for companies, rating maybe a 6.5.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence.
I can create tables, perform database-related activities, and create multiple tables.
The collaborative features of Software AG ARIS Process Mining help with cross-department synergy because users don't need to download files and send them over email, waiting for replies to accommodate changes.
Product | Market Share (%) |
---|---|
Appian | 5.5% |
Software AG ARIS Process Mining | 3.4% |
Other | 91.1% |
Company Size | Count |
---|---|
Small Business | 20 |
Midsize Enterprise | 9 |
Large Enterprise | 41 |
Company Size | Count |
---|---|
Small Business | 3 |
Midsize Enterprise | 2 |
Large Enterprise | 4 |
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
Increasing digital products and services, new business models, challenger brands and competitors emerging virtually overnight—all are forever changing your market. To survive, your company—no matter its size or industry—must rethink your business models and processes. Problem is, with so many players and parts to your enterprise, where should you begin? How can you see where to optimize processes to improve the customer experience or operational efficiency? Should you rethink distribution of resources, or start first with improving processes for a specific region or product?
Find your answers with ARIS Process Mining at Software AG. With a 360-degree view of your processes, you’ll gain intelligent insights into your processes and their dependencies to find patterns, anomalies and opportunities for improvement. Compare processes in theory to processes as they are in the real world. See if processes execute as designed. This gives you a solid basis for making process improvement decisions. You can evaluate changes before making them to avoid added costs later on—and you can simulate and analyze process scenarios so you know the best way to improve them.
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