We performed a comparison between 3CX Live Chat and GoToMeeting based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The integration between the video and voice is the most valuable solution."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"Mobility features and remote extensions work well."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"Even for somebody who does not have a lot of experience, they can easily use it."
"The most valuable feature is the dial-in capability."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"The most important feature for me was the iPhone app."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Its features for scheduling and generating reports need improvement."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"The newer user interface takes a bit longer to get used to."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"Manageability needs to be improved."
"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"The sound quality is good but the video quality needs improvement."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while GoToMeeting is ranked 10th in Virtual Meetings with 24 reviews. 3CX Live Chat is rated 8.8, while GoToMeeting is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, Zoom and BlueJeans Meetings. See our 3CX Live Chat vs. GoToMeeting report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.