3CX Live Chat vs GoToMeeting comparison

3CX and GoTo are both solutions in the Virtual Meetings category. 3CX is ranked #12 with an average rating of 8.0, while GoTo is ranked #8 with an average rating of 9.5. 3CX holds a 1.9% mindshare in VM, compared to GoTo’s 3.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

274 Views
162 Comparison Views

91% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

587 Views
272 Comparison Views

88% willing to recommend

3CX Live Chat

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and GoToMeeting are competitive products catering to communication and collaboration solutions. 3CX Live Chat typically has the upper hand due to its versatile range of functionalities beyond meeting requirements.

Features: 3CX Live Chat offers simplified VoIP implementation, call queuing, and recording features. It supports mobility with mobile and desktop clients, integrating robustly with SIP gateways and WebRTC. GoToMeeting enables seamless virtual meetings, offering screen-sharing capabilities without installation requirements, providing a reliable experience.

Room for Improvement: 3CX Live Chat needs better Linux support and increased flexibility in open-source environments. Its call recording management and deployment settings require enhancements. GoToMeeting can be slow, its interface needs modernizing, and it would benefit from improved mobile device support and enhanced security features.

Ease of Deployment and Customer Service: 3CX Live Chat supports diverse deployment options, including public, private, hybrid cloud, and on-premises, offering a wider range of deployment flexibility than GoToMeeting's public cloud focus. Both provide strong international support but vary regionally, with 3CX having more deployment options.

Pricing and ROI: 3CX Live Chat presents cost-effectiveness with competitive pricing and no per-user license fees, offering scalable licensing options tailored to organizational needs. This results in a shorter ROI period due to its inclusive pricing model. GoToMeeting's pricing is perceived as higher, though it offers both free and paid subscriptions, with some users finding it expensive compared to alternatives despite recent price adjustments improving competitiveness.

To learn more, read our detailed 3CX Live Chat vs. GoToMeeting Report (Updated: June 2025).

Buyer's Guide

3CX Live Chat vs. GoToMeeting

June 2025

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Helped 858,435 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

12th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (4th)

GoToMeeting

Ranking in Virtual Meetings

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.9%, down from 2.3% compared to the previous year. The mindshare of GoToMeeting is 3.5%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"We have not had any bugs or glitches, the solution is stable."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"3CX is a reliable solution."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

More 3CX Live Chat pros

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"It's easy to set up."

"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."

"I like GoToMeeting because it is lighter than other solutions, such as Webex."

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

"The solution worked well specifically for audio meetings."

"We can record meetings and share the screen with participants."

More GoToMeeting pros

Cons

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"Having a video call would be a nice idea."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"The support team can appear to be condescending."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

More 3CX Live Chat cons

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"I didn't like the fact that they tried to make their new version look like Zoom."

"The newer user interface takes a bit longer to get used to."

"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

More GoToMeeting cons

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

"Negotiate for discounts."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

10%

Real Estate/Law Firm

Educational Organization

Financial Services Firm

22%

Computer Software Company

16%

Real Estate/Law Firm

15%

Educational Organization

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 29% of the time

Yeastar Cloud PBX vs 3CX Live Chat

Compared 23% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 20% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 16% of the time

join.me vs 3CX Live Chat

Compared 12% of the time

More 3CX Live Chat Competitors

Skype for Business vs GoToMeeting

Compared 62% of the time

TeamViewer vs GoToMeeting

Compared 21% of the time

Zoom vs GoToMeeting

Compared 17% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Live Chat

June 2025

Download 3CX Live Chat product report

Buyer's Guide

GoToMeeting

June 2025

Download GoToMeeting product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

3CX Live Chat vs. GoToMeeting

June 2025

Free Report: 3CX Live Chat vs. GoToMeeting

Find out what your peers are saying about 3CX Live Chat vs. GoToMeeting and other solutions. Updated: June 2025.

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