3CX Live Chat vs GoToMeeting comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between 3CX Live Chat and GoToMeeting based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed 3CX Live Chat vs. GoToMeeting Report (Updated: November 2022).
653,522 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress.""The integration between the video and voice is the most valuable solution.""3CX is a reliable solution.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.""3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.""3CX is useful and easy to use. I can talk to my colleagues from anywhere.""It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.""It’s straightforward to set up."

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"The solution worked well specifically for audio meetings.""It's easy to set up.""It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free."""GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use.""It works, it's reliable.""Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."

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Cons
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person.""There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences.""3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls.""The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group.""The analytics need to have a granular depth on how the customer details and the data sends information through this medium.""3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application.""There should be an option to save some extensions."

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"The solution could always be more secure.""The product itself doesn't stand out against other options on the market.""Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.""GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure.""The solution could scale a bit easier if you need to add more people to meetings.""Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

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Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
  • More 3CX Live Chat Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Top Answer:It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having… more »
    Top Answer:GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting.
    Top Answer:You can get free subscriptions. I have a paid subscription. The CEO has a paid subscription, but we can't afford to buy GoTomeeting for every person. They get the free ones instead. There's some… more »
    Top Answer:The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom… more »
    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    3rd
    out of 59 in Virtual Meetings
    Views
    4,401
    Comparisons
    3,401
    Reviews
    13
    Average Words per Review
    676
    Rating
    8.8
    8th
    out of 59 in Virtual Meetings
    Views
    1,134
    Comparisons
    678
    Reviews
    6
    Average Words per Review
    439
    Rating
    7.8
    Comparisons
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

    Offer
    Learn more about 3CX Live Chat
    Learn more about GoToMeeting
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
    Top Industries
    REVIEWERS
    Comms Service Provider38%
    Financial Services Firm14%
    Manufacturing Company10%
    Transportation Company5%
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company22%
    Government6%
    Media Company3%
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm23%
    Comms Service Provider15%
    Construction Company8%
    VISITORS READING REVIEWS
    Comms Service Provider18%
    Computer Software Company13%
    Financial Services Firm8%
    Government8%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise14%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise19%
    Large Enterprise44%
    REVIEWERS
    Small Business71%
    Midsize Enterprise10%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise15%
    Large Enterprise58%
    Buyer's Guide
    3CX Live Chat vs. GoToMeeting
    November 2022
    Find out what your peers are saying about 3CX Live Chat vs. GoToMeeting and other solutions. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    3CX Live Chat is ranked 3rd in Virtual Meetings with 15 reviews while GoToMeeting is ranked 8th in Virtual Meetings with 6 reviews. 3CX Live Chat is rated 8.8, while GoToMeeting is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". 3CX Live Chat is most compared with Yeastar K2, Fortinet FortiVoice, Skype for Business, Yeastar S-Series VoIP PBX and Zoom, whereas GoToMeeting is most compared with Skype for Business, Adobe Connect, TeamViewer, BlueJeans Meetings and Webex. See our 3CX Live Chat vs. GoToMeeting report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.