3CX Live Chat vs GoToMeeting comparison

3CX and GoTo are both solutions in the Virtual Meetings category. 3CX is ranked #10 with an average rating of 8.0, while GoTo is ranked #7 with an average rating of 9.5. 3CX holds a 2.3% mindshare in VM, compared to GoTo’s 3.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,525 Views
519 Comparison Views

91% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

752 Views
744 Comparison Views

88% willing to recommend

3CX Live Chat

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and GoToMeeting are competitive products catering to communication and collaboration solutions. 3CX Live Chat typically has the upper hand due to its versatile range of functionalities beyond meeting requirements.

Features: 3CX Live Chat offers simplified VoIP implementation, call queuing, and recording features. It supports mobility with mobile and desktop clients, integrating robustly with SIP gateways and WebRTC. GoToMeeting enables seamless virtual meetings, offering screen-sharing capabilities without installation requirements, providing a reliable experience.

Room for Improvement: 3CX Live Chat needs better Linux support and increased flexibility in open-source environments. Its call recording management and deployment settings require enhancements. GoToMeeting can be slow, its interface needs modernizing, and it would benefit from improved mobile device support and enhanced security features.

Ease of Deployment and Customer Service: 3CX Live Chat supports diverse deployment options, including public, private, hybrid cloud, and on-premises, offering a wider range of deployment flexibility than GoToMeeting's public cloud focus. Both provide strong international support but vary regionally, with 3CX having more deployment options.

Pricing and ROI: 3CX Live Chat presents cost-effectiveness with competitive pricing and no per-user license fees, offering scalable licensing options tailored to organizational needs. This results in a shorter ROI period due to its inclusive pricing model. GoToMeeting's pricing is perceived as higher, though it offers both free and paid subscriptions, with some users finding it expensive compared to alternatives despite recent price adjustments improving competitiveness.

To learn more, read our detailed 3CX Live Chat vs. GoToMeeting Report (Updated: December 2025).

Buyer's Guide

3CX Live Chat vs. GoToMeeting

December 2025

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Helped 879,422 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

10th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

GoToMeeting

Ranking in Virtual Meetings

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.3%, up from 2.3% compared to the previous year. The mindshare of GoToMeeting is 3.1%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
GoToMeeting	3.1%
3CX Live Chat	2.3%
Other	94.6%

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"The integration between the video and voice is the most valuable solution."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"It’s straightforward to set up."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"Mobility features and remote extensions work well."

More 3CX Live Chat pros

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."

"It's cost-effective."

"We can record meetings and share the screen with participants."

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"It works, it's reliable."

"The most important feature for me was the iPhone app."

"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."

More GoToMeeting pros

Cons

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"The support team can appear to be condescending."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

More 3CX Live Chat cons

"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"Lacks ease of connectivity, calendar integrations, and third-party app integrations."

"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."

"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."

"The solution could scale a bit easier if you need to add more people to meetings."

"I didn't like the fact that they tried to make their new version look like Zoom."

More GoToMeeting cons

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There is no add-on costing on the standard fees."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

More 3CX Live Chat pricing and cost advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

Media Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

Comparisons

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 15% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 11% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 8% of the time

Webex vs 3CX Live Chat

Compared 8% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 8% of the time

More 3CX Live Chat Competitors

Zoom Workplace Business vs GoToMeeting

Compared 28% of the time

Skype for Business vs GoToMeeting

Compared 25% of the time

Webex vs GoToMeeting

Compared 20% of the time

Microsoft Teams vs GoToMeeting

Compared 14% of the time

TeamViewer Business vs GoToMeeting

Compared 13% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Live Chat

November 2025

Download 3CX Live Chat product report

Buyer's Guide

GoToMeeting

December 2025

Download GoToMeeting product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

3CX Live Chat vs. GoToMeeting

December 2025

Free Report: 3CX Live Chat vs. GoToMeeting

Find out what your peers are saying about 3CX Live Chat vs. GoToMeeting and other solutions. Updated: December 2025.

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