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3CX Live Chat vs Yeastar S-Series VoIP PBX comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in IP PBX
1st
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (10th), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (5th)
Yeastar S-Series VoIP PBX
Ranking in IP PBX
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the IP PBX category, the mindshare of 3CX Live Chat is 21.3%, down from 30.3% compared to the previous year. The mindshare of Yeastar S-Series VoIP PBX is 14.0%, down from 29.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IP PBX Market Share Distribution
ProductMarket Share (%)
3CX Live Chat21.3%
Yeastar S-Series VoIP PBX14.0%
Other64.7%
IP PBX
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Financial Services Firm
6%
Manufacturing Company
6%
Media Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
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Also Known As

3CX PBX
No data available
 

Overview

 

Sample Customers

Information Not Available
Grand Hotel Olimpo, Hellmann Worldwide Logistics, AI Noor International School, TASK Clinical Research Center, Harrow Mencap