3CX Live Chat vs Yeastar S-Series VoIP PBX comparison

3CX and Yeastar are both solutions in the IP PBX category. 3CX is ranked #1 with an average rating of 8.0, while Yeastar is ranked #3. 3CX holds a 25.4% mindshare in IP, compared to Yeastar’s 12.0% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,150 Views
276 Comparison Views

91% willing to recommend

Yeastar S-Series VoIP PBX

225 Views
223 Comparison Views

3CX Live Chat

Yeastar S-Series VoIP PBX

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in IP PBX

1st

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (6th)

Yeastar S-Series VoIP PBX

Ranking in IP PBX

3rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the IP PBX category, the mindshare of 3CX Live Chat is 25.4%, down from 31.0% compared to the previous year. The mindshare of Yeastar S-Series VoIP PBX is 12.0%, down from 28.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IP PBX Market Share Distribution
Product	Market Share (%)
3CX Live Chat	25.4%
Yeastar S-Series VoIP PBX	12.0%
Other	62.6%

IP PBX

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Top Industries

By visitors reading reviews

Computer Software Company

Legal Firm

Media Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

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What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

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What is your primary use case for 3CX Live Chat?

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Comparisons

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Compared 20% of the time

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Compared 14% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 13% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 11% of the time

join.me vs 3CX Live Chat

Compared 11% of the time

More 3CX Live Chat Competitors

Cisco VoIP PBX vs Yeastar S-Series VoIP PBX

Compared 43% of the time

More Yeastar S-Series VoIP PBX Competitors

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

No data available

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

The Yeastar S-Series is designed to help you grow your business by providing plenty business-enhancing system features and functions.

Yeastar

Sample Customers

Information Not Available

Grand Hotel Olimpo, Hellmann Worldwide Logistics, AI Noor International School, TASK Clinical Research Center, Harrow Mencap

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