Chief Information Officer at a pharma/biotech company with 11-50 employees
Real User
Top 10
2023-05-05T07:07:30Z
May 5, 2023
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
We would like some improvement in the speed of initiating this solution, as it is currently fairly slow. We would also like there to be some third-party integration added into this solution, so that it can be linked in with Google Workspace, Google agenda and notes, etc.
Information Systems Specialist III at a university with 10,001+ employees
Real User
Top 20
2022-08-23T01:17:51Z
Aug 23, 2022
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.
Strategic Sourcing Director at a tech services company with 5,001-10,000 employees
Real User
Top 20
2022-04-25T09:35:34Z
Apr 25, 2022
Sometimes we'll run into issues where firewall rules aren't set correctly and won't work. However, that hasn't happened probably in the last year or so. It seems like GoToMeeting changed something that made it better. They're maybe using a different port or some different access. However, something changed to make it better.
Director, Information Technology at a financial services firm with 51-200 employees
Real User
2021-10-09T02:24:00Z
Oct 9, 2021
We have our meetings on GoToMeeting, and everything is unmuted by default. So there's a frigging ton of noise in the background. And these are board meetings, so you can't tell the board of directors like, "Would you get it together here, dude? You're making a mess of this whole meeting because you have no clue how to use technology."
The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.
I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible. Normally, I don't use that feature as much as my boss does. He was saying that we have to see about that feature, if there's a possibility to use two rooms at the same time, with two staff members logging into the same account, at the same time.
Manager ICT at a local government with 501-1,000 employees
Real User
2020-05-27T16:23:00Z
May 27, 2020
When we bought it, it worked perfectly fine for us. We didn't have any fancy features that we required. Currently, it runs the meeting well. We can hear and see the other side. We can share screens. So there are no issues. Some improvements that i would like to see in the future is if they can measure or capture latency in the conferencing sessions and probably a small graphical interface that shows the live status of stability or jitters in the link, to establish any issues, whether its a link or bandwidth issue. This feature will be very helpful for on-spot troubleshooting and ironing out important conferencing calls.
Director - Global Delivery at a tech services company with 201-500 employees
Real User
2020-05-18T07:50:10Z
May 18, 2020
I would like to see better support for mobile devices. The limit size of meetings should be increased from 10 people to 25. Integration with Google Docs would be a useful addition.
Senior Program Manager at a consultancy with 1-10 employees
Real User
2020-04-23T10:13:41Z
Apr 23, 2020
GoToMeeting is too slow, which is why we no longer use it. I don't like the fact that you have to enter your password every time you use it. My phone is my phone and it should assume that it is me using it when a call comes in. It should be more flexible in this regard because if my iPhone rings then I can answer it. However, if GoToMeeting rings, then I can't just answer it without entering a password. It isn't as if it is a bank or a wallet for electronic currency.
There are always things to improve. But I haven't had any issues that I needed to report to them. The newer user interface takes a bit longer to get used to.
What are virtual meetings? Virtual meetings are real-time online interactions that make use of integrated audio and video, chat features, screen sharing, webinars, and application sharing.
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
We would like some improvement in the speed of initiating this solution, as it is currently fairly slow. We would also like there to be some third-party integration added into this solution, so that it can be linked in with Google Workspace, Google agenda and notes, etc.
I haven't encountered any issues with the product. The product itself doesn't stand out against other options on the market.
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.
Sometimes we'll run into issues where firewall rules aren't set correctly and won't work. However, that hasn't happened probably in the last year or so. It seems like GoToMeeting changed something that made it better. They're maybe using a different port or some different access. However, something changed to make it better.
There may be more features available in, for example, Cisco WebEx. The solution could always be more secure.
I can't speak to how it can be improved as far as audio meetings go. The solution could scale a bit easier if you need to add more people to meetings.
We have our meetings on GoToMeeting, and everything is unmuted by default. So there's a frigging ton of noise in the background. And these are board meetings, so you can't tell the board of directors like, "Would you get it together here, dude? You're making a mess of this whole meeting because you have no clue how to use technology."
The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.
I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible. Normally, I don't use that feature as much as my boss does. He was saying that we have to see about that feature, if there's a possibility to use two rooms at the same time, with two staff members logging into the same account, at the same time.
When we bought it, it worked perfectly fine for us. We didn't have any fancy features that we required. Currently, it runs the meeting well. We can hear and see the other side. We can share screens. So there are no issues. Some improvements that i would like to see in the future is if they can measure or capture latency in the conferencing sessions and probably a small graphical interface that shows the live status of stability or jitters in the link, to establish any issues, whether its a link or bandwidth issue. This feature will be very helpful for on-spot troubleshooting and ironing out important conferencing calls.
I would like to see better support for mobile devices. The limit size of meetings should be increased from 10 people to 25. Integration with Google Docs would be a useful addition.
The interface is a little outdated and could be better. In some ways, it could be more intuitive.
GoToMeeting is too slow, which is why we no longer use it. I don't like the fact that you have to enter your password every time you use it. My phone is my phone and it should assume that it is me using it when a call comes in. It should be more flexible in this regard because if my iPhone rings then I can answer it. However, if GoToMeeting rings, then I can't just answer it without entering a password. It isn't as if it is a bank or a wallet for electronic currency.
The sound quality is good but the video quality needs improvement.
Manageability needs to be improved.
There are always things to improve. But I haven't had any issues that I needed to report to them. The newer user interface takes a bit longer to get used to.
In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment.
The enrolment for a non-IT user should be easier. It should be simplified for non-IT users.