The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms.
I have deployed 3CX in more than 08 medium and large companies ranging from simple IP telephony to call center.
Among my installations, I installed 3CX Live Chat as a part of the call center of 50 agents for the prevention and response to Covid-19 for a ministry.
Through this Live Chat, people wishing to have information or advice on Covid-19 could discuss or directly call a call center agent.
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Real User
Jul 18, 2022
I used to have the solution for remote conversations and some phone calls. It especially works for when people are abroad. When I want to contact people from abroad that my phone service company doesn't cover, I can use this product instead.
Accountant at a financial services firm with 51-200 employees
Real User
May 29, 2022
3CX Live Chat lets me speak with my colleagues and suppliers from anywhere. We have around 20 people using it. Everyone in the accounting department uses 3CX.
Senior manager at a retailer with 10,001+ employees
Real User
Nov 8, 2021
We use the solution for two things. One is internal communication or the telephones, and the other is B2B business-to-business solution, which is for video or IP for our distributors and the clients.
ICT Manager at a manufacturing company with 51-200 employees
Real User
Sep 24, 2021
When I started at the company where I work now they had a software-driven voice-over IP solution or a PBX solution. That was the reason I wanted to move to 3CX, it is a better all-rounder solution. The older system that was on the servers was not able to extend out to the field for the sales reps, nobody outside could access it because there were no Apps. The 3CX was a good choice based on the fact that there is an application available and the reps can start to use it. I can then transfer calls if it comes through to head office. It is a better-unified communication solution. This was the main use that I had for 3CX Live Chat.
I set up 3CX for large corporate clients who use it as their main communication platform for all their branches and offices. These corporations generally have a lot of employees. I set up the preset environment for around 500 to 1,000 extensions per client. One of my customers had upwards of around 3,000 extensions.
Virtual Meetings have transformed the way professionals communicate, offering seamless interactions across geographies. As businesses adapt, these platforms provide comprehensive and efficient solutions to connect teams globally.Expanding exponentially over recent years, Virtual Meetings are central to maintaining business continuity and enhancing collaboration. Users report that such platforms offer reliable service and comprehensive tools to support varied communication needs. They cater to...
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms.
Hello
I have deployed 3CX in more than 08 medium and large companies ranging from simple IP telephony to call center.
Among my installations, I installed 3CX Live Chat as a part of the call center of 50 agents for the prevention and response to Covid-19 for a ministry.
Through this Live Chat, people wishing to have information or advice on Covid-19 could discuss or directly call a call center agent.
We use the solution as our telephone system for work coordination through internal and external messaging.
I used to have the solution for remote conversations and some phone calls. It especially works for when people are abroad. When I want to contact people from abroad that my phone service company doesn't cover, I can use this product instead.
I'm using the latest version. It's deployed on-premises. There are 100 people using this solution in my organization.
3CX Live Chat lets me speak with my colleagues and suppliers from anywhere. We have around 20 people using it. Everyone in the accounting department uses 3CX.
We are a third-party logistics provider and we use 3CX for switching in our call center.
We use the solution for two things. One is internal communication or the telephones, and the other is B2B business-to-business solution, which is for video or IP for our distributors and the clients.
When I started at the company where I work now they had a software-driven voice-over IP solution or a PBX solution. That was the reason I wanted to move to 3CX, it is a better all-rounder solution. The older system that was on the servers was not able to extend out to the field for the sales reps, nobody outside could access it because there were no Apps. The 3CX was a good choice based on the fact that there is an application available and the reps can start to use it. I can then transfer calls if it comes through to head office. It is a better-unified communication solution. This was the main use that I had for 3CX Live Chat.
We are a payment solution company and we use 3CX Live Chat for our organization communications.
I set up 3CX for large corporate clients who use it as their main communication platform for all their branches and offices. These corporations generally have a lot of employees. I set up the preset environment for around 500 to 1,000 extensions per client. One of my customers had upwards of around 3,000 extensions.