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3CX Live Chat vs Yeastar P-Series Phone System comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in IP PBX
1st
Ranking in Hosted and Cloud Based VoIP
6th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (7th), Unified Communications (2nd), Live Chat (4th)
Yeastar P-Series Phone System
Ranking in IP PBX
3rd
Ranking in Hosted and Cloud Based VoIP
1st
Average Rating
8.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
IP Telephony & Unified Communications (5th)
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
reviewer2753976 - PeerSpot reviewer
ICT Administrator at a healthcare company with 501-1,000 employees
Friendly interface supports different hold messages but call flow design and reporting need improvements
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require manual 'follow_me' adjustments in Asterisk. Reporting is very basic. Live view and control of actual calls in the dashboard is missing and it only shows the call count.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The 3CX Phone System system simply works."
"The setup is wizard driven just like you would expect a Windows application to be, and it is super simple and straightforward."
"With the reporting feature you can get all the incoming and outgoing call details."
"The solution is basically an online phone, it doesn't charge you anything, you can contact people easier than using normal applications, and it has powerful and secure connections."
"Excellent Windows based PBX constantly updated with new features and great support."
"We have not had any bugs or glitches, the solution is stable."
"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."
"The integration between the video and voice is the most valuable solution."
"The most valuable features are the friendly user interface, the ability to support different hold messages per department, and the good desktop and mobile clients."
 

Cons

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."
"No issues with the solution, except its services require a business model change."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"They need to embed a help or chat feature."
"I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"It needs a better training and certification process."
"The call logs/reporting functions need some improvement and are still very basic."
"The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with."
 

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"There is no add-on costing on the standard fees."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
20%
Financial Services Firm
14%
Comms Service Provider
7%
Outsourcing Company
6%
Construction Company
34%
Comms Service Provider
10%
Outsourcing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
What is your experience regarding pricing and costs for Yeastar P-Series Phone System?
The pricing is good, but I recommend making sure it has the correct features for your needs.
What needs improvement with Yeastar P-Series Phone System?
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require ...
 

Also Known As

3CX PBX
Yeastar Cloud PBX
 

Overview

 

Sample Customers

Information Not Available
Red Bull Ireland