3CX Live Chat vs Yeastar P-Series Phone System comparison

3CX and Yeastar are both solutions in the IP PBX category. 3CX is ranked #1 with an average rating of 8.0, while Yeastar is ranked #4 with an average rating of 8.0. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Yeastar users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,165 Views
268 Comparison Views

91% willing to recommend

Yeastar P-Series Phone System

Read 1 Yeastar P-Series Phone System review

262 Views
45 Comparison Views

100% willing to recommend

3CX Live Chat

Yeastar P-Series Phone System

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in IP PBX

1st

Ranking in Hosted and Cloud Based VoIP

5th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), Unified Communications (2nd), Live Chat (5th)

Yeastar P-Series Phone System

Ranking in IP PBX

4th

Ranking in Hosted and Cloud Based VoIP

1st

Average Rating

8.0

Reviews Sentiment

1.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (12th)

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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reviewer2753976

ICT Administrator at a healthcare company with 501-1,000 employees

Friendly interface supports different hold messages but call flow design and reporting need improvements

The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require manual 'follow_me' adjustments in Asterisk. Reporting is very basic. Live view and control of actual calls in the dashboard is missing and it only shows the call count.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The integration between the video and voice is the most valuable solution."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"Mobility features and remote extensions work well."

"With the reporting feature you can get all the incoming and outgoing call details."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"We have not had any bugs or glitches, the solution is stable."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

More 3CX Live Chat pros

"The most valuable features are the friendly user interface, the ability to support different hold messages per department, and the good desktop and mobile clients."

Cons

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Having a video call would be a nice idea."

"The reporting and dashboards of 3CX could be improved."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

More 3CX Live Chat cons

"The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

Media Company

Legal Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What is your experience regarding pricing and costs for Yeastar P-Series Phone System?

The pricing is good, but I recommend making sure it has the correct features for your needs.

See all answers

What needs improvement with Yeastar P-Series Phone System?

See all answers

What is your primary use case for Yeastar P-Series Phone System?

I use the product to replace 3CX.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 13% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 11% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 11% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 10% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 10% of the time

More 3CX Live Chat Competitors

Vodia PBX vs Yeastar P-Series Phone System

Compared 63% of the time

RingCentral Office vs Yeastar P-Series Phone System

Compared 13% of the time

More Yeastar P-Series Phone System Competitors

Product Reports

Buyer's Guide

Live Chat

September 2025

Download 3CX Live Chat product report

Buyer's Guide

IP Telephony & Unified Communications

September 2025

Download Yeastar P-Series Phone System product report

Also Known As

3CX PBX

Yeastar Cloud PBX

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Yeastar P-Series Phone System is a robust communication platform designed for organizations seeking streamlined operations. It integrates multiple telephony features to enhance business communication and efficiency.

Yeastar P-Series Phone System is tailored for businesses looking for an integrated telephony system. It offers a comprehensive suite of features that aid in the seamless execution of communication tasks, making it ideal for enterprises prioritizing effective communication. Its user-centric design ensures easy management and adaptability to different business environments.

What are the key features of Yeastar P-Series?

SIP Trunk Support: Enables connectivity with external networks and reduces phone bills.
Call Center Solution: Offers features such as call queuing and monitoring for improved customer service.
Unified Messaging: Combines voicemail, email, and SMS into a single platform for increased communication efficiency.
Intuitive Design: Simplifies administrative tasks and offers ease of use for staff.
Remote Work Capabilities: Supports remote extensions and mobile access, enhancing flexibility.

What benefits should be expected from Yeastar P-Series?

Cost Efficiency: Decreased telephony costs with SIP trunk integration and minimized hardware requirements.
Enhanced Productivity: Streamlined operations with unified communication tools that reduce time spent on manual tasks.
Scalability: Easily adjustable system to meet evolving business communication needs.
Improved Customer Engagement: Advanced call handling features that improve interaction quality.

Yeastar P-Series Phone System is widely implemented across industries including healthcare, retail, and logistics. Its ability to facilitate seamless communication makes it an excellent fit for businesses where immediate connectivity and operational efficiency are crucial. With its versatility, it adapts to different operational requirements, establishing itself as a reliable choice for diverse professional settings.

Yeastar

Sample Customers

Information Not Available

Red Bull Ireland

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