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3CX Live Chat pros and cons

Vendor: 3CX

4.4 out of 5

55 reviews
91% willing to recommend

Pros & Cons summary

3CX Live Chat enhances customer mobility and integrates seamlessly with existing CRM systems and WordPress. It supports SIP compliance, offering compatibility with multiple SIP phone vendors. Strong reporting and management features cater to call center capabilities. However, customization limitations, configuration challenges, and underdeveloped web meeting features hinder its competitive edge. Call recording flexibility is restricted, and integration complexities may impact enterprise-level systems, limiting the platform's user-friendly appeal.

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Prominent pros & cons

PROS

3CX Live Chat provides mobility, allowing users to access their phone system from anywhere.

It integrates seamlessly with CRMs, syncing numbers and enhancing communication quality.

3CX Live Chat supports integration with SMS, making it convenient for customer communication.

The call queue and reporting systems are robust and cost-effective compared to competitive solutions.

3CX Live Chat offers valuable features including meetings, IVR, and workflow personalization.

CONS

3CX Live Chat lacks sufficient options for call recording and the ability to pause recording during sensitive customer interactions.

Customization features are limited in terms of call flow design and configuration changes require reinstallation.

Existing integration capabilities are inadequate, resulting in data extraction issues and CRM compatibility problems.

Group calling feature is absent, complicating multi-party communication and requiring workaround processes.

Reporting, analytics, and dashboards need improvement to enhance depth and insight generation.

3CX Live Chat Pros review quotes

IT Administrator at a media company with 51-200 employees

Dec 20, 2012

I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler than this.

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Founder and Principal Consultant at a comms service provider with 51-200 employees

Oct 29, 2015

The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location.

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Director at a tech services company with 501-1,000 employees

Mar 9, 2016

3CX Phone System has made the way we handle our calls much more efficient.

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President at a comms service provider

Mar 9, 2016

Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors, from on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform.

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Owner at a integrator with 51-200 employees

Mar 9, 2016

The setup is wizard driven just like you would expect a Windows application to be, and it is super simple and straightforward.

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VP at Cabco Communications Group

Mar 9, 2016

Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature.

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MW

Michael Warmbier

Technology Consulting Services at a tech services company with 51-200 employees

Jan 10, 2017

The 3CX Phone System system simply works.

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Network Consultant at a tech services company with 51-200 employees

Mar 9, 2016

The ease of deployment and web interface to manage the phone system is without parallel, the phone system can be deployed within hours, and the cost saving to the client can be up to 80% compared to other systems with the same features.

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Principal at a tech services company

Mar 9, 2016

The management interface is hands-down the easiest I've ever had to use.

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Owner at a tech services company

Mar 9, 2016

I can safely say that there is nothing that beats the ease of deployment, functionality and stability of 3CX.

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3CX Live Chat Cons review quotes

IT Administrator at a media company with 51-200 employees

Dec 20, 2012

It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive.

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Founder and Principal Consultant at a comms service provider with 51-200 employees

Oct 29, 2015

We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding.

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Director at a tech services company with 501-1,000 employees

Mar 9, 2016

More granular management of call recording is needed.

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Find out what your peers are saying about 3CX, Text, SalesLoft and others in Live Chat. Updated: March 2026.

884,933 professionals have used our research since 2012.

President at a comms service provider

Mar 9, 2016

It needs a better training and certification process.

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Owner at a integrator with 51-200 employees

Mar 9, 2016

There's some complexity in interfacing with external devices.

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VP at Cabco Communications Group

Mar 9, 2016

It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems.

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MW

Michael Warmbier

Technology Consulting Services at a tech services company with 51-200 employees

Jan 10, 2017

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

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Network Consultant at a tech services company with 51-200 employees

Mar 9, 2016

I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status.

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Principal at a tech services company

Mar 9, 2016

The Android and iPhone clients are great options but don't always work perfectly, even on wifi.

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Owner at a tech services company

Mar 9, 2016

The call logs/reporting functions need some improvement and are still very basic.

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