IT Central Station is now PeerSpot: Here's why
Buyer's Guide
Virtual Meetings
April 2022
Get our free report covering Zoom Video Communications, Microsoft, Adobe, and other competitors of GoToMeeting. Updated: April 2022.
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Sales Manager IT Solutions at a tech services company with 201-500 employees
Real User
Top 20
Stable and scalable video communications app; reasonably priced and easy to set up
Pros and Cons
  • "Zoom is easy to set up and is a very stable video communications app."
  • "Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."

What is our primary use case?

Zoom is used day-to-day like a mobile phone, so you can connect with your audience or customer from the other side of the screen, though there's nothing extraordinary about it.

What needs improvement?

A voice chatting feature could be added to Zoom, and its screen sharing feature could be improved, though some users will find more value in these changes more than I would.

For how long have I used the solution?

I've been using Zoom since the pandemic, so more than two years.

What do I think about the stability of the solution?

Zoom is very stable. There are times it isn't as stable, but that could be the fault of your internet connection, not the fault of the application.

What do I think about the scalability of the solution?

Zoom is scalable because they offer different packages. For example, I'm paying for Zoom, particularly a professional license for one person. I only use the professional, personal license, but you can scale up for a team or for an organization and pay for a different license type or package.

How was the initial setup?

Zoom is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

If I had to rate the cost of this solution with one being the worst and ten being the best, I'll rate it a ten.

Which other solutions did I evaluate?

I evaluated Microsoft Teams, Google Meet, and GoToMeeting.

What other advice do I have?

I'm a partner of UiPath. I'm an implementer and I'm also a user of some of UiPath's products. I don't have hands-on experience with UiPath Process Mining, because here in Mexico, it is not the common. Not all companies have well-implemented ERP software such as SAP, Oracle, or Microsoft, so when you put or connect the process miner, you'll find nothing in the results. I know what a process miner is, but it's not very common here.

I have here Automation Anywhere and Blue Prism, but all the robots work the same, and the only change is the flavor. All the robots have the same capacity and the same level of trustworthiness. The only difference between UiPath and the rest of the competitors is that UiPath's first robot: the Attended Robot, is cheaper than other robots. Its price is the only real difference in the market.

I only specialize in RPA (robotic process automation).

I also use other tools, e.g. web meeting solutions such as Zoom and Microsoft Teams. I have an account in Zoom.

Zoom is deployed on-premises in our organization. It's on-premise: on every laptop and on every desktop.

My usage of Zoom is low, e.g. I just use it to talk with two or three people on the other side of the cloud. I have not used it for other purposes. I know it has a webcast or video webinar feature, and it's not common for me to use that. Other users may see the difference with using Zoom vs another application and be able to mention valuable features of Zoom, but in my case, I'm unable to. I also don't have any idea on what could be improved in Zoom.

I never had to call technical support.

My partner recommended Zoom to me, but when you have to talk or connect with other people, you'll always say to connect through Zoom, Teams, Google Meet, or GoToMeeting. Zoom is recommended by everyone, though, and always comes out of everyone's mouth. Everybody knows Zoom.

My overall rating for this product is an eight out of ten. For its cost, I'll rate it a ten.

I haven't given much thought on how my rating for this solution could increase from an eight to a ten because Zoom's current use for me is just to connect with people and nothing more.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Easy to install and use, and the remote control features are helpful
Pros and Cons
  • "Webex is easy to use, even for people who are just learning it."
  • "This solution would be much better if we could install an endpoint and have centralized management."

What is our primary use case?

I use Webex for having meetings in the cloud. For example, sometimes I use it for technical reviews with my team, and sometimes, I used it for education.

What is most valuable?

The most valuable feature is the remote control. I can share my screen, or control other PCs, which are very good features. I can do all of this from home without having to travel.

Webex is easy to use, even for people who are just learning it. They can join meetings or share content with the click of a link.

What needs improvement?

This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points.

I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.

For how long have I used the solution?

I have been using Webex for three years.

What do I think about the stability of the solution?

The stability is very good and Cisco is doing a great job with it. We use it on a regular basis.

What do I think about the scalability of the solution?

This is a scalable product. In the past three years, I have not faced any issues related to scalability.

How are customer service and technical support?

I have been in touch with Cisco support and they are very good. For enterprise-level organizations, I find them very good.

Which solution did I use previously and why did I switch?

I have also used GoToMeeting and Zoom. I found that Webex is easier to use than these other products.

How was the initial setup?

This cloud-based solution is very easy to install, with only a single click.

What other advice do I have?

My advice is simply that if this product fits the requirements then people should just start using it. It is very easy to use and can't be complicated, even for non-professional users. 

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Virtual Meetings
April 2022
Get our free report covering Zoom Video Communications, Microsoft, Adobe, and other competitors of GoToMeeting. Updated: April 2022.
595,546 professionals have used our research since 2012.