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Buyer's Guide
Virtual Meetings
June 2022
Get our free report covering AT&T, Zoom Video Communications, Pexip, and other competitors of Cisco Meeting Server. Updated: June 2022.
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Ali Jafari - PeerSpot reviewer
Voip Engineer at APK
Real User
Top 10
User-friendly GUI, straightforward to install, and good quality video

What is our primary use case?

We use Skype for Business to host and attend company meetings. It is primarily used for virtual meetings and video calls.

What is most valuable?

The GUI is very user-friendly.

What needs improvement?

The technical support from Microsoft needs to be improved.

For how long have I used the solution?

We have been using Skype for Business for between two and three years.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 500 users. We have managers, three administrators, engineers, and developers that use it.

How are customer service and support?

Troubleshooting problems with Microsoft is very hard. This is something that should be improved. The support should also be faster.

Which solution did I use previously and why did I switch?

We also use Cisco Meeting Server, Cisco Webex, and Adobe Connect.

All of the platforms are very good and of high quality.

How was the initial setup?

Skype for business is straightforward to install.

What about the implementation team?

Only one person is required to maintain and support this product.

What's my experience with pricing, setup cost, and licensing?

The licensing is billed on a yearly basis.

What other advice do I have?

Overall, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ManishBhandari - PeerSpot reviewer
Presales Technical Specialist at Redington India Limited
Reseller
Remote engagement solution that offers stability and scalability

What is most valuable?

Zoom is interoperable and user-friendly.

What needs improvement?

It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality. 

For how long have I used the solution?

We have used this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution but I am not sure how many users it is possible to have on one call. 

How are customer service and support?

The technical support for this solution is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Virtual Meetings
June 2022
Get our free report covering AT&T, Zoom Video Communications, Pexip, and other competitors of Cisco Meeting Server. Updated: June 2022.
608,713 professionals have used our research since 2012.