ScreenConnect Reviews

Name: ScreenConnect
Brand: ConnectWise
Rating: 4.2 (37 reviews)

4.2 out of 5

37 reviews
93% willing to recommend

What is ScreenConnect?

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

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ScreenConnect is the #11 ranked solution in top Virtual Meetings solutions and #16 ranked solution in top Remote Access solutions. PeerSpot users give ScreenConnect an average rating of 8.4 out of 10. ScreenConnect is most commonly compared to Microsoft Intune: ScreenConnect vs Microsoft Intune. ScreenConnect is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 868,275 peers since 2012

Featured ScreenConnect reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Cobus Burgers

Managing Director at NETCB

It's quite often the auditing that is useful to us. The fact that every session is being recorded is great. That for us, from a quality control perspective, is useful in that it helps us to know exactly what our engineers are doing and if they are doing it in the correct way. Another component that's very important is the fact that the whole system is integrated with our on-premise authentication mechanisms, so we can control the access directly. It cannot be accessed by any other third party. This ensures security. The system is incredibly secure and one can harden your security through various mechanisms with multifactor authentication, et cetera. It is fast to set up. It's very low maintenance. The solution is very affordable.

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Cobus Burgers

Managing Director at NETCB

The solution's ease of use is one of its most valuable aspects. It's very quick to establish a remote session with the client, unlike a similar solution called Bomgar, which was a little bit more problematic in terms of that. With ConnectWise Control, a client can be connected instantly. You can be on the phone with a client and they will say, "I'm having a problem." You can immediately say, "Okay, you're not registered on our system." A minute later, with ConnectWise Control, the client will be registered and one can remotely provide assistance to that client with a simple one step action. The security of our clients is of utmost importance, and comparable solutions such as TeamViewer and AnyDesk just did not pass our security compliance requirements. With ConnectWise Control we are in full control of the security access of the system. Activating the Multi-Factor Authentication capabilities enhances the access security even further. ConnectWise Control also integrates with other Managed Service Provider systems such as NinjaOne with ease. This capability provides your support teams with even more flexibility to support clients. What we like about ConnectWise Control is that you can brand it as if it is a service provided by your company, and not by some other organisation. You can replace all the branding components so that the product that faces the client only represents your organisation. The reporting capabilities have also greatly improved over the past few years and assist us to provide compliance reports to our clients. A major feature is the ability of a client to "show" you via a mobile device what the problem is in case you cannot establish a remote session to the client because the client's system may be offline and only a visual inspection of the issue is possible.

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ScreenConnect mindshare

Product category:

As of September 2025, the mindshare of ScreenConnect in the Virtual Meetings category stands at 1.5%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
ConnectWise ScreenConnect	1.5%
Zoom Workplace Business	15.3%
Webex	12.6%
Other	70.6%

Virtual Meetings

PeerResearch reports based on ScreenConnect reviews

Type	Title	Date
Category	Virtual Meetings	Sep 27, 2025	Download
Product	Reviews, tips, and advice from real users	Sep 27, 2025	Download
Comparison	ScreenConnect vs Zoom Workplace Business	Sep 27, 2025	Download
Comparison	ScreenConnect vs Webex	Sep 27, 2025	Download
Comparison	ScreenConnect vs Microsoft Teams	Sep 27, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Intune	4.1	N/A	94%	302 interviews Add to research
Microsoft Remote Desktop Services	4.0	N/A	86%	80 interviews Add to research

Valuable Features

ScreenConnect users praise its user-friendly interface, reliable connectivity, and robust remote access features. It excels in unattended access, persistent connections across reboots, file transfer capabilities, and security. They appreciate its integration with third-party systems, customizable branding, session groups, and easy recording of sessions. Its flexibility in remote management and tuning connection speed is beneficial globally. Users find the setup process straightforward and the pricing competitive.

"The product is really easy to deploy."
"The ConnectWise ScreenConnect tool is very good for remote access."
"I've noted an ROI while using the solution."

Room for Improvement

ScreenConnect users mention difficulties with predefined usernames, documentation clarity, and user-friendly setup. They report issues with session quality on Windows 10, dual monitors, and domain limitations. Concerns also arise from installation challenges on Apple devices, complex permission configurations, a need for smoother onboarding, and lack of reporting features. Users desire integration with Windows Updates, support for Chrome devices, improved file transfer capabilities, and enhanced video communication features.

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"The solution should add the ability to video chat with the user on the other end."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

ROI

ScreenConnect dramatically reduces travel expenses, offering a 90% cost saving, allowing it to pay for itself within days. It enhances efficiency in ticket management by simplifying connectivity. Users note immediate value from eliminating the need for physical visits, even in challenging conditions like heavy snow. Rural areas benefit significantly, where driving is impractical. ScreenConnect proves its worth quickly, especially when supporting customers remotely, by saving time otherwise spent traveling.

Pricing

ScreenConnect pricing is perceived as fair and cost-effective by most enterprise users. Many are satisfied with the value, especially when considering its stability and features backed by ConnectWise. Users value the straightforward licensing model based on concurrent technicians, finding initial costs competitive, with opportunities for discounts upon renewal. Some mention the expense of the on-premise version but appreciate the affordable cloud version. The pricing structure also allows integration flexibility and matches well against competitors in the market.

"I download the product for free with ConnectWise RMM's license."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"We pay an annual licensing fee."

Popular Use Cases

ScreenConnect is primarily used for remote support and troubleshooting in various organizations. Users leverage both unattended access and on-demand remote support functionality. Extensions are either fully enabled or selectively used depending on individual company needs. Deployments include IT teams supporting both internal and client systems globally. Companies emphasize its ease of use and quick response time for accessing devices remotely while monitoring and providing necessary technical support.

Service and Support

ScreenConnect's customer service and support are generally considered quick and efficient. Many users report experiencing fast response times for inquiries without needing frequent assistance. Those needing help found the support straightforward and proactive, with options like chat and phone available. Some users felt improvements were needed in understanding specific issues. Despite some users expressing dissatisfaction with support, overall ratings often reached 8 or 10 out of 10 for effectiveness and responsiveness.

Deployment

ScreenConnect's initial setup is generally straightforward and easy for most users. Some found it quick and uncomplicated, requiring minimal time and effort. However, a few encountered challenges with complex configurations, permissions, and language barriers. Users appreciated its intuitive installation, with branding customized easily. While some needed more detailed setup steps, others mentioned its quick deployment, especially for smaller teams, and noted the importance of having basic technical knowledge.

Scalability

Many users have experienced no issues with scaling ScreenConnect. It easily adapts to various needs, supporting a large number of endpoints and users across multiple networks without performance problems. The platform allows flexible adjustments in licensing based on workloads. Multiple accounts report successful integration and expansion, and it's been effective for teams of various sizes and configurations. Few have noted limited use, but scalability remains a standout feature for many users.

Stability

ScreenConnect shows strong reliability with minimal issues reported. Users appreciate its low CPU usage, comparing it to Windows Remote Desktop and TeamViewer. Some mention infrequent problems, often related to bandwidth or server environments, but these do not outweigh the consistent performance. Mobile device users occasionally experience lags. Planned outages are rare and communicated upfront. Users in various environments, including servers, find it dependable, giving high reliability ratings over extended periods.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ScreenConnect Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	6
Large Enterprise	5

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	63
Midsize Enterprise	26
Large Enterprise	78

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

14%

Performing Arts

Educational Organization

Comms Service Provider

Financial Services Firm

Healthcare Company

Government

University

Outsourcing Company

Real Estate/Law Firm

Construction Company

Logistics Company

Insurance Company

Non Profit

Retailer

Hospitality Company

Transportation Company

Wholesaler/Distributor

Energy/Utilities Company

Legal Firm

Media Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Mining And Metals Company

Consumer Goods Company

Compare ScreenConnect with alternative products

Learn more about ScreenConnect

ScreenConnect was previously known as ConnectWise Control.

ScreenConnect customers

Jon Rosen Systems

Product Categories

Virtual Meetings

Remote Access

Remote Visual Support

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ScreenConnect Reviews Summary
Author info	Rating	Review Summary
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC	4.5	I use ConnectWise ScreenConnect for remote IT support across nearly 500 computers, appreciating its stability, scalability, and reasonable pricing. Despite some overlap with other products, it delivers a good ROI compared to more expensive alternatives like LogMeIn.
Technology and Logistics Director at a media company with 501-1,000 employees	5.0	No summary available
Principal Consultant at Ellnet	4.5	In my company, ConnectWise ScreenConnect offers reliable remote control capabilities comparable to other products. Its strengths include remote scripting and PowerShell integration, though it could improve in patch management. Compared to TeamViewer and AnyDesk, its integration is superior.
Managing Director at NETCB	5.0	We use ConnectWise ScreenConnect for remote support across Africa, benefiting from its auditing, security, and integration features. The setup is quick and affordable, offering excellent ROI by saving travel time. We find no additional features necessary.
SA at a university with 1,001-5,000 employees	4.5	No summary available
IT System and Network Administrator at a maritime company with 10,001+ employees	4.5	No summary available
Managing Director at NETCB	5.0	No summary available
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees	4.5	No summary available

ScreenConnect Reviews

What is ScreenConnect?

Featured ScreenConnect reviews

ScreenConnect mindshare

PeerResearch reports based on ScreenConnect reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare ScreenConnect with alternative products

Learn more about ScreenConnect

ScreenConnect customers

Related questions

Product Categories

Popular Comparisons