3CX Live Chat vs Cisco Meeting Server comparison

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Cisco is ranked #7 with an average rating of 9.0. 3CX holds a 1.8% mindshare in VM, compared to Cisco’s 7.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 80% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Cisco Meeting Server

Read 5 Cisco Meeting Server reviews

816 Views
641 Comparison Views

80% willing to recommend

3CX Live Chat

Cisco Meeting Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Cisco Meeting Server compete in the communication solutions category. 3CX seems to have the upper hand due to its VoIP capabilities and cost-effectiveness, while Cisco focuses on conferencing reliability and high user satisfaction.

Features: 3CX Live Chat provides extensive VoIP and telephony features, ease of deployment, and integration with SIP trunking, making it a versatile choice for various environments. Cisco Meeting Server offers reliable video and conferencing functionalities, excels in management ease during conferences, and is preferred for conference-specific environments.

Room for Improvement: 3CX Live Chat requires better Linux support, improved web meeting functionalities, and faces integration challenges. Cisco Meeting Server could enhance GUI, offer better third-party integration, and provide more flexible administrative controls.

Ease of Deployment and Customer Service: 3CX offers flexible deployment options with public, private, and hybrid cloud, facilitating global support, although regional support might be improved. Cisco Meeting Server's on-premises deployment lacks the same flexibility, with reliable support needing less documentation requests.

Pricing and ROI: 3CX Live Chat is praised for cost-effectiveness, transparent pricing, and rapid ROI. It offers flexible licensing options based on concurrent calls. Cisco Meeting Server is mid-range in pricing, appreciated for licensing yet seen as less cost-saving compared to 3CX.

To learn more, read our detailed 3CX Live Chat vs. Cisco Meeting Server Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Cisco Meeting Server

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Cisco Meeting Server

Ranking in Virtual Meetings

7th

Average Rating

8.4

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Cisco Meeting Server is 7.2%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Ahmed Elrayes

Voice Network Engineer at Raya Integration

A scalable tool useful to hold conferences and video meetings

I use Cisco Meeting Server for conferences and video meetings, which are crucial for my company The share screen option available during conferences is one of the best features of Cisco Meeting Server. In Cisco Meeting Server, GUI is an area of concern where improvements are required. In the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the reporting feature you can get all the incoming and outgoing call details."

"It’s straightforward to set up."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"We have not had any bugs or glitches, the solution is stable."

"The integration between the video and voice is the most valuable solution."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

More 3CX Live Chat pros

"The UI is user-friendly and very good overall."

"What I like most about Cisco Meeting Server is its quick management. The solution also has a straightforward configuration."

"The share screen option available during conferences is one of the best features of Cisco Meeting Server."

"You can use the Cisco Meeting Server to set up conference calls and virtual meetings. Those are the two primary functions of Meeting Server. Most people in the company are using Microsoft Teams, so we only use Meeting Server when we have an internal meeting for all staff."

"Cisco Meeting Server is an easy and less complex solution."

Cons

"Having a video call would be a nice idea."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"Cisco Meeting Server should include a feature to control another user's screen during a remote session."

"This is a difficult solution to install and it should be made easier."

"In Cisco Meeting Server, GUI is an area of concern where improvements are required."

"A few features are missing on the Meetings app, like a recording function. My understanding is that you need to buy a separate recording solution. It's modular, so you have to enable some functions if you want to use them. For example, we had to enable the Mood function. Recording is the primary feature we'd like to see in the app."

"What would make Cisco Meeting Server better is integrating it with Zoom and Teams so that you can connect or make a call through any of the two third-party solutions."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

"Licensing fees are billed yearly."

"Cisco Meeting Server has reasonable licensing costs."

"Price-wise, Cisco Meeting Server is a product that falls in a mid-range category."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

Computer Software Company

23%

Manufacturing Company

14%

Government

14%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Cisco Meeting Server?

Cisco Meeting Server is an easy and less complex solution.

See all answers

What is your experience regarding pricing and costs for Cisco Meeting Server?

Price-wise, Cisco Meeting Server is a product that falls in a mid-range category.

See all answers

What needs improvement with Cisco Meeting Server?

Cisco Meeting Server should include a feature to control another user's screen during a remote session.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

Webex vs Cisco Meeting Server

Compared 42% of the time

Pexip vs Cisco Meeting Server

Compared 26% of the time

Skype for Business vs Cisco Meeting Server

Compared 11% of the time

Cisco TelePresence vs Cisco Meeting Server

Compared 8% of the time

Polycom RealPresence Clariti vs Cisco Meeting Server

Compared 6% of the time

More Cisco Meeting Server Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Cisco Meeting Server product report

Also Known As

3CX PBX

Acano

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco Meeting Server brings premises-based video, audio, and web communication together to meet the collaboration needs of the modern workplace. It works with third-party devices, and provides an enjoyable and intuitive user experience. It also scales easily, and can be purchased using our all-in-one, user-based multiparty licensing offer.

Cisco

Sample Customers

Information Not Available

Starz

Buyer's Guide

3CX Live Chat vs. Cisco Meeting Server

April 2025

Free Report: 3CX Live Chat vs. Cisco Meeting Server

Find out what your peers are saying about 3CX Live Chat vs. Cisco Meeting Server and other solutions. Updated: April 2025.

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