3CX Live Chat vs Cisco Meeting Server comparison

Why PeerSpot?

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 6.5, while Cisco is ranked #11. 3CX holds a 3.4% mindshare in VM, compared to Cisco’s 2.6% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 80% of Cisco users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

7,130 Views
2,923 Comparison Views

90% willing to recommend

Cisco Meeting Server

Read 5 Cisco Meeting Server reviews

1,773 Views
1,755 Comparison Views

80% willing to recommend

3CX Live Chat

Cisco Meeting Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Cisco Meeting Server compete in the communication solutions category. 3CX seems to have the upper hand due to its VoIP capabilities and cost-effectiveness, while Cisco focuses on conferencing reliability and high user satisfaction.

Features: 3CX Live Chat provides extensive VoIP and telephony features, ease of deployment, and integration with SIP trunking, making it a versatile choice for various environments. Cisco Meeting Server offers reliable video and conferencing functionalities, excels in management ease during conferences, and is preferred for conference-specific environments.

Room for Improvement: 3CX Live Chat requires better Linux support, improved web meeting functionalities, and faces integration challenges. Cisco Meeting Server could enhance GUI, offer better third-party integration, and provide more flexible administrative controls.

Ease of Deployment and Customer Service: 3CX offers flexible deployment options with public, private, and hybrid cloud, facilitating global support, although regional support might be improved. Cisco Meeting Server's on-premises deployment lacks the same flexibility, with reliable support needing less documentation requests.

Pricing and ROI: 3CX Live Chat is praised for cost-effectiveness, transparent pricing, and rapid ROI. It offers flexible licensing options based on concurrent calls. Cisco Meeting Server is mid-range in pricing, appreciated for licensing yet seen as less cost-saving compared to 3CX.

To learn more, read our detailed 3CX Live Chat vs. Cisco Meeting Server Report (Updated: November 2026).

Buyer's Guide

3CX Live Chat vs. Cisco Meeting Server

November 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (6th), Hosted and Cloud Based VoIP (7th)

Cisco Meeting Server

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.4%, up from 2.0% compared to the previous year. The mindshare of Cisco Meeting Server is 2.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.4%
Cisco Meeting Server	2.6%
Other	94.0%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Ahmed Elrayes

Voice Network Engineer at Raya Integration

A scalable tool useful to hold conferences and video meetings

I use Cisco Meeting Server for conferences and video meetings, which are crucial for my company The share screen option available during conferences is one of the best features of Cisco Meeting Server. In Cisco Meeting Server, GUI is an area of concern where improvements are required. In the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The 3CX Phone System system simply works."

"The solution is basically an online phone, it doesn't charge you anything, you can contact people easier than using normal applications, and it has powerful and secure connections."

"Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature."

"3CX is a reliable solution."

"3CX Phone System has made the way we handle our calls much more efficient."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."

More 3CX Live Chat pros

"The UI is user-friendly and very good overall."

"You can use the Cisco Meeting Server to set up conference calls and virtual meetings. Those are the two primary functions of Meeting Server. Most people in the company are using Microsoft Teams, so we only use Meeting Server when we have an internal meeting for all staff."

"The share screen option available during conferences is one of the best features of Cisco Meeting Server."

"Cisco Meeting Server has the best technical support, so I'd rate support a five out of five."

"In summary, this is a good product that is very easy to use, and I recommend it."

"You can use the Cisco Meeting Server to set up conference calls and virtual meetings."

"Cisco Meeting Server is an easy and less complex solution."

"What I like most about Cisco Meeting Server is its quick management. The solution also has a straightforward configuration."

Cons

"Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"Bluetooth audio support for 3CX IOS app is needed."

"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"Its features for scheduling and generating reports need improvement."

"During one upgrade, we lost conferencing that took several months to add back in the new version."

More 3CX Live Chat cons

"What would make Cisco Meeting Server better is integrating it with Zoom and Teams so that you can connect or make a call through any of the two third-party solutions."

"In Cisco Meeting Server, GUI is an area of concern where improvements are required."

"This is a difficult solution to install and it should be made easier."

"A few features are missing on the Meetings app, like a recording function. My understanding is that you need to buy a separate recording solution. It's modular, so you have to enable some functions if you want to use them. For example, we had to enable the Mood function. Recording is the primary feature we'd like to see in the app."

"A few features are missing on the Meetings app, like a recording function."

"Cisco Meeting Server should include a feature to control another user's screen during a remote session."

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

"Cisco Meeting Server has reasonable licensing costs."

"Licensing fees are billed yearly."

"Price-wise, Cisco Meeting Server is a product that falls in a mid-range category."

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

10%

Government

12%

Outsourcing Company

12%

Manufacturing Company

12%

Comms Service Provider

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is good, as they are not very expensive. We have an unlimited number of engineers on 3CX Live Chat, so the licensing cost is ...

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What needs improvement with 3CX Live Chat?

3CX Live Chat can be improved, as it is very frustrating that we do not receive the call on the application. Thanks to the offline feature, if the application is offline and we miss a call, after a...

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is using it for the company support line. A quick specific example of how I use 3CX Live Chat for my company support line is that we have a support number in our ...

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Compared 9% of the time

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Compared 8% of the time

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Compared 7% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2026

Download Cisco Meeting Server product report

Also Known As

3CX PBX

Acano

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Cisco Meeting Server delivers high-quality video and voice conferencing with an intuitive interface and universal device compatibility. Designed for ease of use, it allows for seamless integration across multiple branches, making it essential for modern virtual meetings and conference calls.

Cisco Meeting Server stands out with its high-definition video and voice capabilities, ensuring an engaging virtual meeting experience. Users benefit from easy configuration and the ability to connect from any device, positioning the server as a reliable choice for companies aiming to streamline communication. While users appreciate its screen sharing functionality, there is room for enhancement in areas like installation simplicity and integration with other platforms like Zoom and Teams. Expanding recording capabilities and GUI improvements could also elevate user satisfaction, making this server a more comprehensive communication tool.

What are the key features of Cisco Meeting Server?

High-quality video and audio: Delivers clear video and voice for effective communication.
Universal device compatibility: Supports connection from any device for broader accessibility.
Quick configuration: Simplifies management with hassle-free setup.
Effective screen sharing: Enhances collaboration during meetings.

What benefits and ROI can be expected?

Enhanced collaboration: Facilitates smoother internal and remote meetings.
Centralized communication: Unifies users on a single platform.
Scalability: Supports video conferencing across multiple locations.
Cost-effective: Reduces need for separate tools with its comprehensive offerings.

Enterprises across diverse industries leverage Cisco Meeting Server for virtual meetings and conference calls, eliminating the need for physical tools like whiteboards. It supports seamless video conferencing across branches, crucial during periods like pandemics. It also serves as a centralized platform, integrating with systems such as Teams and Zoom to host successful conferences and meetings.

Cisco

Sample Customers

Information Not Available

Starz

Buyer's Guide

3CX Live Chat vs. Cisco Meeting Server

November 2026

Free Report: 3CX Live Chat vs. Cisco Meeting Server

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