We use the desktop. It was used in the same case. We use it with our partners.
Regular use enables effective communication with room for improvement in interoperability
What is our primary use case?
What is most valuable?
The most valuable part of the desktop is the ability to make voice and video calls. Without getting too technical or divulging too much due to the environment we are in, it allows us to further our reach, from a traditional video conferencing room.
Scalability was easy. It was based on calls, not licenses.
What needs improvement?
There is probably room for improvement in interoperability.
What do I think about the stability of the solution?
The setup was easy. It was done through a software center.
What do I think about the scalability of the solution?
I would say they did well. I would rate it an eight out of ten.
How are customer service and support?
I had a positive experience with customer service.
How was the initial setup?
The setup was easy. It was done through a software center.
What about the implementation team?
The implementation team included baseline guys, baseline development.
What was our ROI?
The ROI was phenomenal.
What's my experience with pricing, setup cost, and licensing?
The solution is built right into Clarity.
Which other solutions did I evaluate?
In general, I have considered alternate solutions.
What other advice do I have?
There probably needs to be an improvement in interoperability. Scalability was easy. It was based on calls, not licenses. The product is aged.
I would give it about a seven out of ten. Interoperability and support could be better.
