Coming October 25: PeerSpot Awards will be announced! Learn more

GoToWebinar OverviewUNIXBusinessApplication

GoToWebinar is #18 ranked solution in top Virtual Meetings tools. PeerSpot users give GoToWebinar an average rating of 7.6 out of 10. GoToWebinar is most commonly compared to Webex: GoToWebinar vs Webex. GoToWebinar is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Buyer's Guide

Download the Virtual Meetings Buyer's Guide including reviews and more. Updated: September 2022

What is GoToWebinar?
Web conferencing SaaS for larger webinars
GoToWebinar Customers
Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction
GoToWebinar Video

GoToWebinar Pricing Advice

What users are saying about GoToWebinar pricing:
"This is a free solution."

GoToWebinar Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
RITA Conroy-Martin - PeerSpot reviewer
Director of Marketing at a manufacturing company with 51-200 employees
Real User
Top 20
Video library is a great tool and it enables good customization; feels a little antiquated and rusty
Pros and Cons
  • "We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."
  • "The platform feels old and a little rusty, more could be invested into the look and feel of it."

What is our primary use case?

We use the solution for educational and technical webinars and seminars for our clients. We had already been using GoToWebinar prior to the pandemic so we were quickly able to shift over to hosting a very comprehensive series of webinars on GoToWebinar as well.

What is most valuable?

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it.

It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

What needs improvement?

I feel that the platform in terms of its use and feel is a little rusty, more could be invested into the look and feel of it. The registration form is somewhat basic and it seemed to me that the UI was quite weak and felt very generic for us.

There's not a lot of customization potential on the back end, so we sidestepped that by having people come onto our platform and running the actual video part through GoToWebinar on the day of the event itself.

How are customer service and support?

We never accessed GoToWebinar tech support, we figured it out ourselves. Our issues were generally around missing transcripts or videos and maybe reporting delays. They were issues that were generally solved pretty quickly in-house.

Buyer's Guide
Virtual Meetings
September 2022
Find out what your peers are saying about LogMeIn, Cisco, ReadyTalk and others in Virtual Meetings. Updated: September 2022.
632,779 professionals have used our research since 2012.

How was the initial setup?

We did the setup ourselves and there were challenges, particularly when using a webinar platform to demo a product or plugin. I think there's a lack of communication with customers because I wasn't aware that we could access support. Trying to patch all that together with a cell phone call-in was a little tricky. Our technical team was able to figure it out and I was very grateful that we had that kind of support and tech-savviness to enable that. In a smaller company without those resources, it might have been quite challenging.

Which other solutions did I evaluate?

We evaluated Microsoft Teams and in fact ran our first webinar using Teams two weeks ago. In comparison, I don't feel that GotoWebinar has the range of customization and it feels quite antiquated in comparison to Teams. We also tried WebEx and we were able to make it work but it wasn't great for webinars and felt more antiquated than GoToWebinar and was lacking sufficient functionality. It was a legacy product that we had from our global headquarters, and may have evolved since I used it. We're migrating toward Teams now. 

What other advice do I have?

I rate this solution seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Automation Solutioning Leader at IBM
Real User
Top 20
Web conferencing solution that can host hundreds of users without disruption

What is our primary use case?

This solution allows the presenter to share their screen and draw on the screen to assist in explanations. You can create polls and quizzes to make it more interactive and to ensure that people understand what is being discussed and presented. I use this solution in my personal capacity. 

What is most valuable?

This solution is very reliable. It is easy to switch between audio and microphone when using headphones. 

What needs improvement?

The chat window and using polls is easier in Zoom compared to GoToWebinar. Making it simpler and easier to publish polls on the fly would improve the solution.

For how long have I used the solution?

I have been using this solution for one year. 

What do I think about the stability of the solution?

This is a very stable solution. 

What do I think about the scalability of the solution?

Scalability is good as you can host webinars with hundreds of participants without any lagging. 

How are customer service and support?

I haven't needed to call technical support.

Which solution did I use previously and why did I switch?

I previously used Zoom. I switch between Zoom and this solution depending on which course I am doing. 

How was the initial setup?

The initial setup is straightforward. 

What about the implementation team?

I implemented this solution on my own. 

What's my experience with pricing, setup cost, and licensing?

This is a free solution. 

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free Virtual Meetings Report and find out what your peers are saying about LogMeIn, Cisco, ReadyTalk, and more!
Updated: September 2022
Product Categories
Virtual Meetings
Buyer's Guide
Download our free Virtual Meetings Report and find out what your peers are saying about LogMeIn, Cisco, ReadyTalk, and more!