GoToWebinar Reviews

We use the solution for educational and technical webinars and seminars for our clients. We had already been using GoToWebinar prior to the pandemic so we were quickly able to shift over to hosting a very comprehensive series of webinars on GoToWebinar as well.

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it.

It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

I feel that the platform in terms of its use and feel is a little rusty, more could be invested into the look and feel of it. The registration form is somewhat basic and it seemed to me that the UI was quite weak and felt very generic for us.

There's not a lot of customization potential on the back end, so we sidestepped that by having people come onto our platform and running the actual video part through GoToWebinar on the day of the event itself.

We never accessed GoToWebinar tech support, we figured it out ourselves. Our issues were generally around missing transcripts or videos and maybe reporting delays. They were issues that were generally solved pretty quickly in-house.

We did the setup ourselves and there were challenges, particularly when using a webinar platform to demo a product or plugin. I think there's a lack of communication with customers because I wasn't aware that we could access support. Trying to patch all that together with a cell phone call-in was a little tricky. Our technical team was able to figure it out and I was very grateful that we had that kind of support and tech-savviness to enable that. In a smaller company without those resources, it might have been quite challenging.

We evaluated Microsoft Teams and in fact ran our first webinar using Teams two weeks ago. In comparison, I don't feel that GotoWebinar has the range of customization and it feels quite antiquated in comparison to Teams. We also tried WebEx and we were able to make it work but it wasn't great for webinars and felt more antiquated than GoToWebinar and was lacking sufficient functionality. It was a legacy product that we had from our global headquarters, and may have evolved since I used it. We're migrating toward Teams now. 

I rate this solution seven out of 10.

This solution allows the presenter to share their screen and draw on the screen to assist in explanations. You can create polls and quizzes to make it more interactive and to ensure that people understand what is being discussed and presented. I use this solution in my personal capacity. 

This solution is very reliable. It is easy to switch between audio and microphone when using headphones. 

The chat window and using polls is easier in Zoom compared to GoToWebinar. Making it simpler and easier to publish polls on the fly would improve the solution.

I have been using this solution for one year. 

This is a very stable solution. 

Scalability is good as you can host webinars with hundreds of participants without any lagging. 

I haven't needed to call technical support.

I previously used Zoom. I switch between Zoom and this solution depending on which course I am doing. 

The initial setup is straightforward. 

I implemented this solution on my own. 

This is a free solution. 

I would rate this solution an eight out of ten.