Cisco Meeting Server and ScreenConnect are both known for their ability to serve communication and remote access needs. ScreenConnect stands out for its comprehensive features and value despite favorable pricing and support typically associated with Cisco Meeting Server.
Features: Cisco Meeting Server offers high-quality video conferencing, robust telephony integration, and a seamless enterprise setup. ScreenConnect provides extensive remote access capabilities, a straightforward user interface, and includes remote support tools like file transfers and session management.
Room for Improvement: Cisco Meeting Server could benefit from simplified installation processes, more intuitive user interfaces, and expanded support for non-enterprise users. ScreenConnect might improve through enhanced security protocols, richer collaboration features, and broader integration with third-party applications.
Ease of Deployment and Customer Service: Cisco Meeting Server usually requires an IT professional for setup, resulting in a complex deployment. However, its customer service effectively handles issues. ScreenConnect uses a cloud-hosted model for simple, quick deployment and has a highly accessible customer service team known for efficient support.
Pricing and ROI: Cisco Meeting Server requires a significant initial investment but offers consistent long-term returns through its feature-rich offerings. ScreenConnect provides a cost-effective solution with flexible pricing options, ensuring higher immediate ROI and appealing to cost-sensitive users.
| Product | Market Share (%) |
|---|---|
| Cisco Meeting Server | 5.3% |
| ScreenConnect | 1.5% |
| Other | 93.2% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
Cisco Meeting Server brings premises-based video, audio, and web communication together to meet the collaboration needs of the modern workplace. It works with third-party devices, and provides an enjoyable and intuitive user experience. It also scales easily, and can be purchased using our all-in-one, user-based multiparty licensing offer.
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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