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Virtual Meetings
July 2022
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Gerente Regional at a comms service provider with 51-200 employees
Real User
Top 10
Easy to use for all your video and voice communication needs
Pros and Cons
  • "It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
  • "There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."

What is our primary use case?

We use the whole Avaya platform. We use it for voice communications, for instant messaging, and for video communications between each collaborator. We use the suite of Avaya Aura integrated with Avaya Live Meetings and Avaya Spaces.

What is most valuable?

The feature that I find the most valuable is the integration between those different platforms, because, although we are not on a contact center, we have a multi-channel communication with our team.

So for us it is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite.

What needs improvement?

There are very few partners in the Avaya Ecosystem. We are a business partner, but being totally honest, there isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners.

That could be one thing that Avaya could improve.

In the next release I would like a 100% cloud solution specifically for Latin America because they actually have one or two cloud solutions, but only on specific markets, for example, in the United States. I would like to see a real global, 100% cloud solution.

For how long have I used the solution?

We are users and we are also business partners with Avaya. We have been partners with Avaya from 1999.

We are using the most updated version.

What do I think about the stability of the solution?

As a user you would need at least two technicians for internally supporting the platform.

What do I think about the scalability of the solution?

I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market.

Avaya Aura specifically.

How are customer service and support?

The technical support is good, but it's not easy to find.

You don't find too much documentation like with other brands like Cisco, for example.

How was the initial setup?

I'm not in charge of developing and setting up the whole platform, but I would say it's actually complicated. It's a Linux-based platform and it's not as easy as a Windows platform and the setup is kind of confusing.

It actually has to be done by a well-trained business partner.

What was our ROI?

Avaya is not a cheap solution. It is actually an expensive solution. It is very reliable, but it's not cheap.

The Return on Investment, at least based on the exercise that we did internally in our company, was for about five years or so for us to have back the investment.

What other advice do I have?

My advice to anyone considering Avaya is to research about the right business partner for them to support with.

On a scale of one to ten, I would give Avaya IX Meetings a 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Virtual Meetings
July 2022
Get our free report covering Zoom Video Communications, Cisco, Cisco, and other competitors of Avaya IX Meetings. Updated: July 2022.
619,967 professionals have used our research since 2012.