Avaya IX Meetings vs TeamViewer comparison

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Avaya IX Meetings

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

Avaya IX Meetings and TeamViewer Business are products in the virtual collaboration and remote access market. TeamViewer Business seems to have the upper hand due to its superior features and ease of use.

Features: Avaya IX Meetings offers a comprehensive communication suite, robust collaboration capabilities, and easy scheduling. TeamViewer Business excels with advanced remote access features, quick connections, and versatile integration options.

Ease of Deployment and Customer Service: Avaya IX Meetings provides a straightforward deployment process with strong customer support. TeamViewer Business offers quick setup and an intuitive interface for hassle-free installation, with effective customer service.

Pricing and ROI: Avaya IX Meetings provides cost-effective pricing plans attractive to budget-conscious firms and good ROI. TeamViewer Business, although more expensive, offers substantial value and higher ROI potential, justifying the cost for businesses needing advanced functionalities.

To learn more, read our detailed Avaya IX Meetings vs. TeamViewer Report (Updated: September 2026).

Avaya IX Meetings vs. TeamViewer

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avaya IX Meetings

Ranking in Virtual Meetings

23rd

Average Rating

8.2

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

110

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.5%, up from 0.7% compared to the previous year. The mindshare of TeamViewer is 3.8%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer	3.8%
Avaya IX Meetings	1.5%
Other	94.7%

Virtual Meetings

Featured Reviews

Letarik Terefe

Information Technology Division Director at Ethiopian Roads Administration

Supports chatting through text messaging and instant messaging

We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex. I have been using the…

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Shubham-Agarwal

Manager - Projects at Cognizant

Remote access has cut critical issue resolution time and supports faster production troubleshooting

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."

"Interesting collaboration features."

"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."

"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."

"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."

"I like the share information function."

"This solution is straightforward to use."

"The performance and stability are good, there are no bugs or glitches, and it doesn't crash or freeze."

"Their tech support is really good."

"Nothing else compares to it at the same level."

"It's feature-rich and easy to use."

"There are only two of us in the core of the company and we manage about 500 machines based in the UK, mainland Europe, US, Hong Kong, China and South Africa."

"TeamViewer is a step ahead of solutions like, for example, AnyDesk."

"The product is quite stable. The performance is good."

More TeamViewer pros

Cons

"Increase in participant numbers reduces quality of video and sound."

"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."

"The installation could be more straightforward. I would like it to work with other meeting software in the next release."

"Avaya IX Meetings' deployment is complex."

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."

"ITBrain should be embedded in the product and not an expensive add-on."

"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."

"I think TeamViewer has many better options, and I suggest TeamViewer should also offer voice communication with my clients because writing is acceptable, but voice communication is much better."

"You can improve the file size of TeamViewer as it is too large."

"Customer support for TeamViewer is quite slow. They do reply, but the reply timing is more than forty-eight hours, which is not acceptable for any service industry."

"The product could be less expensive."

"By comparison, TeamViewer is a complete mess; the way they do it is a total nightmare, and it does not work well."

"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."

More TeamViewer cons

Pricing and Cost Advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."

"Avaya IX Meetings' licensing costs are monthly."

"TeamViewer has multiple licensing options."

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."

"There is a free and paid version of this solution. I am currently using the free version."

"We are using the free version of TeamViewer."

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

More TeamViewer pricing and cost advice

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Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Construction Company

10%

Outsourcing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	37
Large Enterprise	39

Questions from the Community

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

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What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

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What needs improvement with TeamViewer?

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently depl...

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Comparisons

Webex vs Avaya IX Meetings

Compared 14% of the time

Skype for Business vs Avaya IX Meetings

Compared 12% of the time

Cisco Meeting Server vs Avaya IX Meetings

Compared 10% of the time

Blackboard Collaborate vs Avaya IX Meetings

Compared 8% of the time

GoToMeeting vs Avaya IX Meetings

Compared 5% of the time

More Avaya IX Meetings Competitors

BeyondTrust Remote Support vs TeamViewer

Compared 6% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 4% of the time

LogMeIn Rescue vs TeamViewer

Compared 3% of the time

ScreenConnect vs TeamViewer

Compared 3% of the time

LogMeIn Pro vs TeamViewer

Compared 3% of the time

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Product Reports

Virtual Meetings

Download Avaya IX Meetings product report

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Also Known As

Flare, Avaya Flare

TeamViewer Tensor

Overview

Avaya IX Meetings offers a robust platform for seamless communication and collaboration, designed for businesses seeking efficiency in virtual interactions.

Avaya IX Meetings is renowned for its ability to facilitate effective communication through its cloud-based meetings and conferencing tools. It provides companies with reliable and scalable solutions for managing virtual meetings, ensuring productivity and ease of use for a range of users. Its comprehensive features make it a strong choice for companies valuing flexibility and security in their communications strategy.

What are the key features of Avaya IX Meetings?

HD Video Conferencing: Delivers crisp, clear video calls ensuring effective face-to-face communication.
Screen Sharing: Enables users to share their screens for presentations or demonstrations, enhancing collaboration.
Meeting Recording: Offers the option to record meetings, which can be useful for future reference and training.
Integration Capability: Easily integrates with other applications, allowing for streamlined workflows.

What benefits should you consider when reviewing Avaya IX Meetings?

Improved Communication: Enhances team interaction through high-quality video and sound.
Cost Efficiency: Reduces travel costs and time by facilitating remote meetings.
Flexibility: Supports mobile and desktop users, enabling participation from diverse locations.
Security: Provides robust security measures, safeguarding conference data and communications.

In industries like healthcare and education, Avaya IX Meetings plays a crucial role in facilitating remote consultations and virtual classrooms. It adapts to these specific environments by offering features that cater to remote diagnostics for healthcare professionals and interactive learning tools for educators, ensuring communication remains effective and secure.

Avaya

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Avaya IX Meetings vs. TeamViewer