Avaya IX Meetings and ScreenConnect are competing in the collaboration and remote support market. ScreenConnect holds an advantage due to its superior remote support capabilities.
Features: Avaya IX Meetings offers high-definition video conferencing, screen sharing, and integrated team collaboration tools, ideal for businesses needing extensive communication solutions. ScreenConnect provides remote support tools like unattended access, file transfer, and session recording, catering to IT professionals.
Ease of Deployment and Customer Service: Avaya IX Meetings has a streamlined deployment process with customer guidance and ongoing support. ScreenConnect offers a straightforward setup with flexible options and reliable customer service aiding smooth operations.
Pricing and ROI: Avaya IX Meetings typically presents lower setup costs, appealing to budget-conscious organizations. ScreenConnect, with a higher initial investment, delivers strong ROI through enhanced remote support, justifying the expense with productivity gains for IT departments.
| Product | Market Share (%) |
|---|---|
| ScreenConnect | 2.0% |
| Avaya IX Meetings | 1.4% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
Allow users to participate in the context of where they are and what they're doing. Easily connect and communicate to get the most out of every meeting.
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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