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Avaya IX Meetings vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
23rd
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.5%, up from 0.6% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
Avaya IX Meetings1.5%
Other94.6%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Interesting collaboration features."
"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"I like the share information function."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well."
"The quality of the meetings is very good."
"I use the chat feature to communicate with my staff, which is very helpful."
"I like the seamless integration to local telecommunications."
"The public telephony feature reduces hard phone costs and RGS is like a call centre feature."
"The simplicity and ease of use are the most valuable features, as it's so much easier and quicker than writing an email to someone and waiting for them to read it."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
 

Cons

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"Avaya IX Meetings' deployment is complex."
"Increase in participant numbers reduces quality of video and sound."
"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"The video conferencing quality can be improved."
"Your telco, in such a scenario, could be Microsoft itself but this kind of solution involves some interesting downsides."
"I would like to see an updated user interface and layout even though no functionality is missing."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"Lacks a zoom-in feature for whoever is presenting."
"Make it user friendly."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
"There are not many options, in terms of some other third-party integration."
 

Pricing and Cost Advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"Avaya IX Meetings' licensing costs are monthly."
"I am using a corporate account for which I have not made any payments."
"Previously, I did not use another solution."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"It may be slightly costly, but the features are awesome."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"Our company pays for a license for us to use the solution."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

Flare, Avaya Flare
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Avaya IX Meetings vs. Skype for Business and other solutions. Updated: September 2026.
914,109 professionals have used our research since 2012.