3CX Live Chat vs Avaya IX Meetings comparison

3CX and Avaya are both solutions in the Virtual Meetings category. 3CX is ranked #7 with an average rating of 8.0, while Avaya is ranked #23. 3CX holds a 3.3% mindshare in VM, compared to Avaya’s 1.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Avaya users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,433 Views
2,282 Comparison Views

91% willing to recommend

Avaya IX Meetings

Read 4 Avaya IX Meetings reviews

871 Views
862 Comparison Views

100% willing to recommend

3CX Live Chat

Avaya IX Meetings

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Avaya IX Meetings are competing products in the communication enhancement category. Avaya IX Meetings seems to have the upper hand due to its extensive feature set for comprehensive communication.

Features: 3CX Live Chat offers seamless website integration, customizable chat options, and CRM integration, ideal for immediate customer interaction. Avaya IX Meetings provides robust video conferencing, screen sharing, and recording, catering to remote collaboration needs.

Ease of Deployment and Customer Service: 3CX Live Chat has straightforward cloud deployment and efficient technical support, making integration with existing platforms quick. Avaya IX Meetings requires more configuration, complicating initial setup, but its extensive documentation and dedicated support ensure smooth operation once implemented.

Pricing and ROI: 3CX Live Chat is recognized for cost-effectiveness and swift ROI due to low setup costs and scalable pricing. Avaya IX Meetings involves higher initial costs justified by its extensive features, offering good ROI for organizations prioritizing robust conferencing tools.

To learn more, read our detailed 3CX Live Chat vs. Avaya IX Meetings Report (Updated: August 2026).

Buyer's Guide

3CX Live Chat vs. Avaya IX Meetings

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

7th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Avaya IX Meetings

Ranking in Virtual Meetings

23rd

Average Rating

8.2

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.3%, up from 1.8% compared to the previous year. The mindshare of Avaya IX Meetings is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.3%
Avaya IX Meetings	1.5%
Other	95.2%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Letarik Terefe

Information Technology Division Director at Ethiopian Roads Administration

Supports chatting through text messaging and instant messaging

We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex. I have been using the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"The management interface is hands-down the easiest I've ever had to use."

"3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution."

"The solution is basically an online phone, it doesn't charge you anything, you can contact people easier than using normal applications, and it has powerful and secure connections."

"We have not had any bugs or glitches, the solution is stable."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"Our company has saved a lot of money from using 3CX Live Chat."

"3CX is a software-based PBX which can cover every company's needs."

More 3CX Live Chat pros

"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."

"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."

"I like the share information function."

"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."

"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."

"Interesting collaboration features."

Cons

"Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task."

"Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p."

"The outbound call reporting and wall board could be improved for the outbound call centers functions."

"No issues with the solution, except its services require a business model change."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"Support could be better, especially when you have an emergency and need assistance."

"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."

"Having a video call would be a nice idea."

More 3CX Live Chat cons

"Increase in participant numbers reduces quality of video and sound."

"The installation could be more straightforward. I would like it to work with other meeting software in the next release."

"Avaya IX Meetings' deployment is complex."

"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."

"Avaya IX Meetings' licensing costs are monthly."

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Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Compared 15% of the time

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Product Reports

Buyer's Guide

Live Chat

August 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

August 2026

Download Avaya IX Meetings product report

Also Known As

3CX PBX

Flare, Avaya Flare

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Avaya IX Meetings offers a robust platform for seamless communication and collaboration, designed for businesses seeking efficiency in virtual interactions.

Avaya IX Meetings is renowned for its ability to facilitate effective communication through its cloud-based meetings and conferencing tools. It provides companies with reliable and scalable solutions for managing virtual meetings, ensuring productivity and ease of use for a range of users. Its comprehensive features make it a strong choice for companies valuing flexibility and security in their communications strategy.

What are the key features of Avaya IX Meetings?

HD Video Conferencing: Delivers crisp, clear video calls ensuring effective face-to-face communication.
Screen Sharing: Enables users to share their screens for presentations or demonstrations, enhancing collaboration.
Meeting Recording: Offers the option to record meetings, which can be useful for future reference and training.
Integration Capability: Easily integrates with other applications, allowing for streamlined workflows.

What benefits should you consider when reviewing Avaya IX Meetings?

Improved Communication: Enhances team interaction through high-quality video and sound.
Cost Efficiency: Reduces travel costs and time by facilitating remote meetings.
Flexibility: Supports mobile and desktop users, enabling participation from diverse locations.
Security: Provides robust security measures, safeguarding conference data and communications.

In industries like healthcare and education, Avaya IX Meetings plays a crucial role in facilitating remote consultations and virtual classrooms. It adapts to these specific environments by offering features that cater to remote diagnostics for healthcare professionals and interactive learning tools for educators, ensuring communication remains effective and secure.

Avaya

Sample Customers

Information Not Available

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega

Buyer's Guide

3CX Live Chat vs. Avaya IX Meetings

August 2026

Free Report: 3CX Live Chat vs. Avaya IX Meetings

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