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Avaya IX Meetings vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
18th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
231
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.2%, up from 0.8% compared to the previous year. The mindshare of Zoom Workplace Business is 10.8%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business10.8%
Avaya IX Meetings1.2%
Other88.0%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Zaid bin junaid  - PeerSpot reviewer
Growth and Product Manager at Flash.co
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right. I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"I like the share information function."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"Interesting collaboration features."
"One of the most valuable features is the user interface. With every new update, they introduce new useful features."
"The ability to discuss and share training content would be the most valuable features of Zoom."
"Zoom is pretty safe and secure."
"There is a free version of the solution."
"The most valuable features are the video conferencing and the whole invite to set up a meeting is really easy to figure out and use. The chat functions are pretty simple as well."
"The solution provides good video quality."
"I would recommend Zoom to others because it's easy and serves its intended purpose well."
"I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams."
 

Cons

"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"Increase in participant numbers reduces quality of video and sound."
"Avaya IX Meetings' deployment is complex."
"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"I can't think of any features that are lacking."
"In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound."
"It takes time to acclimate end users to the product."
"The interface requires some slight improvement in that it could better show the meeting attendees."
"I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
"We would like to have the ability to connect people using phone numbers so that non-Zoom users can join conversations."
"It is difficult to see and control whether you're muted or not, so the interface should be improved."
 

Pricing and Cost Advice

"Avaya IX Meetings' licensing costs are monthly."
"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"The cost of Zoom has led me to use WeChat, instead."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"We have an account but we are also using the free version."
"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."
"There are paid and free personal accounts for Zoom."
"We have subscribed to a package for Zoom and it is a monthly payment."
"I am using the free version."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
University
10%
Computer Software Company
8%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise102
 

Questions from the Community

What needs improvement with Avaya IX Meetings?
Avaya IX Meetings' deployment is complex.
What is your primary use case for Avaya IX Meetings?
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text mess...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Also Known As

Flare, Avaya Flare
No data available
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Avaya IX Meetings vs. Zoom Workplace Business and other solutions. Updated: December 2025.
879,371 professionals have used our research since 2012.