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Avaya IX Meetings vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
15th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
178
Ranking in other categories
Enterprise Social Software (2nd)
 

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.6%, up from 0.7% compared to the previous year. The mindshare of Microsoft Teams is 3.1%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.1%
Avaya IX Meetings1.6%
Other95.3%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"Interesting collaboration features."
"I like the share information function."
"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"It allows us to invite members to attend the meeting efficiently."
"I think the collaborating feature is valuable."
"In terms of administrating through Office 365, I like the administration panel, the configuration is easy and powerful, and its integration within Microsoft is very good."
"The product is continually growing to add new features and functionality."
"I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team."
"Using the solution's screen-sharing feature, we can go through a document together and take control."
"The most valuable feature of Microsoft Teams is that it is easy to use."
"The product enables us to create teams for specific projects."
 

Cons

"Increase in participant numbers reduces quality of video and sound."
"Avaya IX Meetings' deployment is complex."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities."
"I look forward to AI-based features in future releases."
"The user interface is slightly weak in Microsoft Teams and could be improved."
"I would like to be able to see a larger number of participants in the gallery view, that would improve the product."
"I would say that Microsoft Team invitations from the calendar within the solution could be improved."
"Improvements could be made in utilizing AI features, such as getting a transcript of meetings."
"Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home."
"The solution's login process could be more straightforward."
 

Pricing and Cost Advice

"Avaya IX Meetings' licensing costs are monthly."
"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"I would rate the solution's pricing a nine out of ten."
"It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint."
"We are using the free version of the solutions."
"We need to pay for Microsoft Teams' licenses on a yearly basis."
"Microsoft Teams’s pricing is low."
"I rate the tool's pricing a six out of ten. Its pricing is fixed."
"We get the solution on a corporate plan, where everything is included."
"The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis."
report
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902,270 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Construction Company
14%
Manufacturing Company
8%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise73
 

Questions from the Community

What needs improvement with Avaya IX Meetings?
Avaya IX Meetings' deployment is complex.
What is your primary use case for Avaya IX Meetings?
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text mess...
What is your experience regarding pricing and costs for Microsoft Teams?
When we pay for Microsoft Teams, it is always expensive. I do not know exactly how much the license is, but when we pay, it is always expensive.
What needs improvement with Microsoft Teams?
There are too many features in Microsoft Teams, and I think it is not good. I believe they should have fewer features in Microsoft Teams and limit it to calls, presentations, and sharing, similar t...
What is your primary use case for Microsoft Teams?
My main use cases for Microsoft Teams are for meetings and calls. I have not yet used it for collaboration.
 

Also Known As

Flare, Avaya Flare
MS Teams
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Avaya IX Meetings vs. Microsoft Teams and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.