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Avaya IX Meetings vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
14th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Teams
Ranking in Virtual Meetings
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
178
Ranking in other categories
Enterprise Social Software (2nd)
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.7%, up from 0.7% compared to the previous year. The mindshare of Microsoft Teams is 3.1%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.1%
Avaya IX Meetings1.7%
Other95.2%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"Interesting collaboration features."
"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"I like the share information function."
"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"The integration, being able to create groups to share documents that I think is the best, means I can set up a meeting and associate documents to that meeting and everybody can see it."
"The most valuable feature is the ability to have remote meetings with customers and colleagues."
"I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
"It is easy to share and collaborate, including built-in, edit-in-place, autosave features, without having to download, edit, save, or upload."
"Microsoft Teams is a communication platform that enables one-on-one communication as well as group communication, and it is convenient with recordings and AI tools such as automatic transcripts."
"The transition to this solution is very quick so don't hesitate to give it a go, particularly for anyone already using Microsoft products."
"For collaboration purposes, it's been very, very handy to use, and it's great for chat purposes."
"You can access it from any device, and it’s great if you want to access data or information."
 

Cons

"There isn't too much information about Avaya solutions and that could be very much improved."
"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"Increase in participant numbers reduces quality of video and sound."
"Avaya IX Meetings' deployment is complex."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"They should allow switching between windows in a Teams meeting."
"I'd like Microsoft to start adding more AI functionality into Teams."
"We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."
"The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."
"I had to type the team members versus being able to set up a team's group of names as you can do with Outlook."
"To Do tasks’ ease of use should be improved."
"The setup of Microsoft Teams is not very easy, with occasional issues in driver installation and browser compatibility."
"We had some upstream outages which impacted collaboration."
 

Pricing and Cost Advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"Avaya IX Meetings' licensing costs are monthly."
"The standalone license is not cheap."
"It is moderately expensive than other Microsoft products."
"We get the solution on a corporate plan, where everything is included."
"The tool is cheaper than Google Meet. I rate it a three out of four."
"It is the standard license which is part of many Office packets."
"The solution's pricing is average."
"The solution's cost is high."
"The solution's pricing is average."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Construction Company
9%
Marketing Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise73
 

Questions from the Community

What needs improvement with Avaya IX Meetings?
Avaya IX Meetings' deployment is complex.
What is your primary use case for Avaya IX Meetings?
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text mess...
What is your experience regarding pricing and costs for Microsoft Teams?
My experience with pricing, setup cost, and licensing for Microsoft Teams is good and fine.
What needs improvement with Microsoft Teams?
Microsoft Teams already comes with rich qualities, and the impact on the IT professional is very large with great features in terms of collaboration, team activity engagements, and friendly emojis ...
What is your primary use case for Microsoft Teams?
My main use case for Microsoft Teams is team communications and collaborations, and sharing updates. For any task, we use Microsoft Teams. We share the specific builds for the distributions, and if...
 

Also Known As

Flare, Avaya Flare
MS Teams
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Avaya IX Meetings vs. Microsoft Teams and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.