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Avaya IX Meetings vs Microsoft Teams comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
23rd
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
181
Ranking in other categories
Enterprise Social Software (2nd)
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.5%, up from 0.9% compared to the previous year. The mindshare of Microsoft Teams is 3.8%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.8%
Avaya IX Meetings1.5%
Other94.7%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"Interesting collaboration features."
"I like the share information function."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"One big advantage of this solution over competitors is it is bundled with Office 365, which makes it more convenient and allows it to integrate well with Outlook and other applications such as your calendar."
"The mobile app really enabled us to connect meetings on the go from anywhere."
"The most valuable feature for us is the Teams Planner module."
"The video calling is as interesting as Skype, but with a lot more functions with better and easier communication."
"I think what the team likes most is the improvements when it comes to communication."
"Overall, this is a very good collaboration product and the only thing stopping me from giving it a perfect grade is the heavy bandwidth usage."
"The tool's integration capabilities are seamless."
"There is a new Skype feature in Teams that is excellent."
 

Cons

"Avaya IX Meetings' deployment is complex."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"Increase in participant numbers reduces quality of video and sound."
"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"It consumes a high amount of system memory."
"The tool needs to improve its stability. There are issues when too many people use it at the same time."
"Microsoft Teams could work faster if set up on other devices like cell phones."
"Whenever we have particular people whose pronunciations are not perfect, we have to jot down and note whatever they are saying, rather than relying on technology or Copilot to transcribe it."
"I think stability definitely needs to be improved in Microsoft Teams to be more convenient for users."
"The main issue is that the link goes down when there are internet issues."
"The only thing that frustrates me using Microsoft Teams is where I'm not able to properly integrate some applications, such as some chatbots, to Microsoft Teams."
"I would like to get more frequent updates, and the solution’s stability could be improved."
 

Pricing and Cost Advice

"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"Avaya IX Meetings' licensing costs are monthly."
"It is moderately expensive than other Microsoft products."
"My understanding is that there are licensing fees, but I'm not sure how much they might be."
"We don't have to pay for the solution."
"If you have content that requires more security and you want to use it in a more secure manner, with more protection, then it will come at a higher cost."
"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."
"The solution is priced high."
"Microsoft Teams comes with a yearly subscription, which is not very expensive."
"The product is expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...
 

Also Known As

Flare, Avaya Flare
MS Teams
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Avaya IX Meetings vs. Microsoft Teams and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.