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Adobe Experience Manager Reviews

Vendor: Adobe
4.1 out of 5
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What is Adobe Experience Manager?

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers. 

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Adobe Experience Manager is the #1 ranked solution in top Web Content Management solutions, #1 ranked solution in top Digital Experience Platforms, #5 ranked solution in top Enterprise Content Management solutions, and #5 ranked solution in top Enterprise Social Software. PeerSpot users give Adobe Experience Manager an average rating of 8.2 out of 10. Adobe Experience Manager is most commonly compared to SharePoint: Adobe Experience Manager vs SharePoint. Adobe Experience Manager is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
Adobe Experience Manager
January 2026
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Adobe Experience Manager mindshare

Product category:
Enterprise Content Management
As of January 2026, the mindshare of Adobe Experience Manager in the Enterprise Content Management category stands at 3.3%, up from 2.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
Adobe Experience Manager3.3%
SharePoint11.8%
OpenText Content Management8.4%
Other76.5%
Enterprise Content Management

PeerResearch reports based on Adobe Experience Manager reviews

TypeTitleDate
CategoryEnterprise Content ManagementJan 9, 2026Download
ProductReviews, tips, and advice from real usersJan 9, 2026Download
ComparisonAdobe Experience Manager vs SharePointJan 9, 2026Download
ComparisonAdobe Experience Manager vs IBM FileNetJan 9, 2026Download
ComparisonAdobe Experience Manager vs OpenText Documentum Content ManagementJan 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
SharePoint3.911.8%79%164 interviewsAdd to research
Hyland OnBase3.96.0%100%13 interviewsAdd to research
 
 
Key learnings from peers
Last updated Jan 4, 2026

Valuable Features

Adobe Experience Manager excels in content management, digital asset management, multisite management, and integration with Adobe Marketing Cloud products. Valuable features include OSGi bundles, CRXDE, drag-and-drop DAM assets, multisite authoring, experience fragments for rapid content replication, AI-driven metadata management, and a component-based framework. Businesses find it user-friendly, beneficial for personalization, easy content modifications, and integration with platforms like Adobe Analytics and Target. Efficient in managing 3D and user-generated content.
  • "Over the past two to three years, the organization has grown rapidly with Adobe Experience Manager as a best and supportive tool."
  • "Adobe Experience Manager is one of the best enterprise-level content management and digital experience platforms available."
  • "Adobe Experience Manager is one of the best enterprise-level content management and digital experience platforms available."

Room for Improvement

Adobe Experience Manager faces challenges with documentation, support, and integration. Its APIs and coding standards are criticized, and users struggle with technical setup and high costs. Synchronization issues and limited IDE support are problematic. The platform's complexity requires skilled developers and improvements in versioning and deployment processes. Audience engagement and content management can be hindered by transitive JavaScript dependencies. Users desire better component reuse, more optimization, and AI integration while considering industry standards and licensing transparency.
  • "The pricing and setup cost for Adobe Experience Manager is a bit higher compared to different content management tools."
  • "The licensing plus implementation and maintenance cost is very expensive, making it not suitable for small organizations, and the setup is very complex."
  • "The licensing plus implementation and maintenance cost is very expensive, making it not suitable for small organizations, and the setup is very complex."

ROI

Users of Adobe Experience Manager have observed notable gains in investment, citing ease of use, content management, and website updates as valuable factors. Its leadership in analytics and capability to modify content without deployments are particularly advantageous. Many appreciate time reductions in market launch, AI-driven automation, and scalability. Some attribute market advantages to this approach, experiencing substantial returns, especially in environments with numerous users. However, some individuals in specific roles may not directly witness these financial benefits.

Pricing

Adobe Experience Manager is described as expensive, with pricing varying based on usage and site count. Users report high costs but note the solution's efficiency for large sites with dynamic data. Licensing models are considered unclear, with users advised to evaluate needs and upgrade licenses carefully to manage expenses. Pricing factors include the number of users and sites, and companies find it suitable for scalable, long-term enterprise needs despite substantial upfront investment.
  • "It's really costly."
  • "Users have to pay a yearly licensing fee to use the solution, which is highly-priced."
  • "It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

Popular Use Cases

Adobe Experience Manager is primarily used for content management, digital marketing, and web development. Companies utilize it for user experience design, customer data integration, e-commerce, and digital asset management. Organizations also prefer it for its integration capabilities with other Adobe tools and its ability to publish content rapidly. It supports creating components, managing content fragments, and targeting specific audiences through Adobe Target. Its efficiency makes it ideal for enterprise-level content distribution.

Service and Support

Adobe Experience Manager customer service receives positive feedback, with high scores on competence and timeliness. Users report fast initial responses, though resolution times vary by issue complexity. Dedicated teams work with clients, yet support might not extend to custom code development. Some experience challenges due to slow communication or unfamiliarity with the platform. Larger clients receive more attention than midsized ones. Partnerships ensure quick responses. Clients rate the service as reliable and friendly, with a helpful ticketing system.

Deployment

Initial setup of Adobe Experience Manager is mostly straightforward, with some describing it as simple as running a .jar file. Many report fast deployment, taking about 10-15 minutes. However, others find the setup complex, especially without prior knowledge of Java or content management systems. Good planning and communication between IT teams are essential. For cloud services, Adobe manages much of the process, simplifying tasks for organizations with existing AWS environments. Customization can introduce complexity.

Scalability

Adobe Experience Manager is highly scalable. Users report no significant issues, though moving to the cloud can be challenging. Customization and auto-scaling capabilities are robust, supporting global deployment. Licensing requirements for scaling can complicate expansion, yet it efficiently manages web content and reduces infrastructure costs. Organizations from diverse sectors leverage its scalability successfully, supporting large teams and multiple projects. Despite some complexities, its enterprise capabilities offer broad adaptability and enhancement opportunities.

Stability

Adobe Experience Manager is generally stable, though some encounter issues related to custom code or architecture. It shows high performance and security, with quick response times and effective cloud improvements. Memory leaks and integration challenges with other Adobe tools exist, but updates often resolve concerns. Many praise its stability during high traffic and the use of the multiple publisher concept. Users express satisfaction, rating its stability highly compared to other content management systems.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Adobe Experience Manager Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise17
By reviewers
By visitors reading reviews
Company SizeCount
Small Business102
Midsize Enterprise39
Large Enterprise210
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
10%
Retailer
7%
Media Company
4%
Comms Service Provider
4%
Insurance Company
4%
Performing Arts
4%
Real Estate/Law Firm
4%
Government
4%
Outsourcing Company
4%
University
3%
Transportation Company
3%
Construction Company
2%
Energy/Utilities Company
2%
Wholesaler/Distributor
2%
Educational Organization
2%
Legal Firm
2%
Healthcare Company
2%
Non Profit
2%
Logistics Company
2%
Aerospace/Defense Firm
2%
Hospitality Company
2%
Consumer Goods Company
1%
Marketing Services Firm
1%
Non Tech Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%
Renewables & Environment Company
1%

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Learn more about Adobe Experience Manager

Adobe Experience Manager was previously known as Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud, Adobe CQ5.

Adobe Experience Manager customers

Metra

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Product Categories

Product Categories
Enterprise Content Management
Web Content Management
Enterprise Social Software
Digital Experience Platforms (DXP)

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Adobe Experience Manager Reviews Summary
Author infoRatingReview Summary
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees4.5I've found Adobe Experience Manager powerful for scalable web and app development, especially with its reusable components and DAM integration, though it needs code optimization; overall, it's flexible, enterprise-grade, and well-supported despite high costs.
project manager at FedEx4.5I've used Adobe Experience Manager for three years to streamline website content management, improve personalization, and enhance campaign efficiency, though its high cost and complex setup make it less ideal for smaller organizations.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.4.0We use Adobe Experience Manager for digital experience platforms, particularly for customer-facing sites. From an IT perspective, its dispatcher module excels in speeding web page delivery. However, direct syncing between UAT and production environments needs improvement. We deploy with AWS.
Senior Project Engineer at a tech vendor with 10,001+ employees5.0I've found Adobe Experience Manager invaluable for efficient content reuse and development, drastically reducing project timelines. It's stable, scalable, and well-supported, though a bit costly. Integrating AI could enhance it further. I've used it successfully for four years.
Digital Asset Specialist at a retailer with 10,001+ employees4.0I use Adobe Experience Manager for digital asset management and content migration; its search and metadata features are strong, though costly. It's ideal for large companies, but AI-generated metadata often needs review for accuracy.
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees3.5I use Adobe Experience Manager mainly to edit and share PDF documents with colleagues. It's feature-rich and stable, but not particularly user-friendly. I rated it seven out of ten because simpler usability would improve the overall experience.
Managing Partner(Austria) at a integrator with 11-50 employees4.0I've worked with many content management systems, including Adobe Experience Manager, which impresses with its integration of customer behavior insights similar to real-time heat maps. However, its opaque licensing model and technical support need improvement, especially for smaller companies.
Architect at Endeavour Group4.0Adobe Experience Manager is a powerful, user-friendly CMS ideal for digital marketing with seamless integration options like Adobe Target and Analytics. However, the high costs and support issues, especially in Cloud Service, need improvement for a smoother user experience.