OpenText Content Manager and Adobe Experience Manager compete in the content management system sector. Based on the features, Adobe Experience Manager holds an advantage in digital marketing capabilities with its strong integration with Adobe's cloud products.
Features: OpenText Content Manager provides strong document management and lifecycle compliance, robust retention, and search capabilities, with integration with SharePoint. It is ideal for legal and government use. Adobe Experience Manager excels in asset management, extensibility, and ease of content creation, integrating with Adobe Analytics and Campaigns for enhanced digital marketing.
Room for Improvement: OpenText Content Manager struggles with user-friendliness, complex security models, and needs improved Microsoft integration. Adobe Experience Manager could enhance integration with non-Adobe products, simplify coding for marketers, and improve support and documentation, especially for less technical users.
Ease of Deployment and Customer Service: OpenText Content Manager offers on-premises and hybrid cloud options but suffers from slower, less thorough support. Adobe Experience Manager provides flexibility with private and public cloud options but faces criticism for high deployment complexity, cost, and slower support response times.
Pricing and ROI: OpenText Content Manager generally offers more favorable pricing models compared to Adobe Experience Manager, known for higher costs and complexity. Both systems can deliver significant ROI, with OpenText showing value in comprehensive information management and Adobe Experience Manager excelling in digital content and marketing functionalities.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
Technical support could be improved, especially for smaller companies.
For large enterprises, the cost is often comparable with other major CMSs.
The integration of customer behavior and website setup is impressive.
Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
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