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Adobe Commerce pros and cons

Vendor: Adobe
4.0 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Adobe Commerce offers comprehensive service issue resolution by allowing more time for handling custom requirements through its flexible open-source PHP code.
The platform's integration capabilities are robust, supporting complex shipping and inventory features, third-party payment systems, and delivery services.
It includes a vast ecosystem with numerous third-party add-ons, enhancing functionality and customization options.
The platform offers valuable AI-driven features, such as Insight, for enriched product recommendations, influencing data-driven strategies.
Analytic features in Adobe Commerce are well-integrated, providing essential insights and supporting business growth through detailed reporting.

CONS

Adobe Commerce requires significant technical expertise to operate effectively, especially compared to platforms like Shopify, which is more user-friendly.
There are notable performance issues, specifically with Elasticsearch, causing delays and affecting user experience.
Adobe Commerce has large hardware requirements, making it expensive to host and maintain on many servers.
The platform's extensive customization options lead to longer development times for e-commerce websites.
The price of Adobe Commerce is high, with no free or limited version available, making it costly for users.
 

Adobe Commerce Pros review quotes

Chirag Bhavsar - PeerSpot reviewer
Apr 25, 2022
Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive.
reviewer1515501 - PeerSpot reviewer
Apr 1, 2021
As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.
Marco Almeida - PeerSpot reviewer
Jun 16, 2023
Magento is very flexible, and it's one of the biggest e-commerce platforms.
Learn what your peers think about Adobe Commerce. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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Dennis Tran - PeerSpot reviewer
Feb 29, 2024
It provides AI features, including a tool called Insight for AI-driven product recommendations.
Andrew Christodoulou - PeerSpot reviewer
Sep 2, 2025
What I appreciate most about Adobe Commerce is the customizable element, as absolutely everything in Adobe Commerce is customizable.
Gaurav Jasoria - PeerSpot reviewer
Dec 29, 2022
On the plus side, when you build everything from scratch in Magento, you can do magic with it.
Vasanth Kumar Sabaapathi - PeerSpot reviewer
Apr 16, 2024
The product can be maintained effortlessly.
Ivan Stankovic - PeerSpot reviewer
Apr 23, 2024
The customization capabilities of Adobe Commerce are great.
AA
Oct 19, 2020
The ecosystem includes thousands of vendors who are providing third-party add-ons.
Md Ariful Islam - PeerSpot reviewer
Aug 25, 2025
I think it is adequate because Adobe Commerce has many software options; with Adobe-related software, I can purchase every software from here and I can use it, so I think it is perfect for using software.
 

Adobe Commerce Cons review quotes

Chirag Bhavsar - PeerSpot reviewer
Apr 25, 2022
Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later.
reviewer1515501 - PeerSpot reviewer
Apr 1, 2021
I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system.
Marco Almeida - PeerSpot reviewer
Jun 16, 2023
I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed.
Learn what your peers think about Adobe Commerce. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,445 professionals have used our research since 2012.
Dennis Tran - PeerSpot reviewer
Feb 29, 2024
One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website.
Andrew Christodoulou - PeerSpot reviewer
Sep 2, 2025
There are always speed issues with Adobe Commerce. It seems to be an ongoing issue with performance.
Gaurav Jasoria - PeerSpot reviewer
Dec 29, 2022
Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side.
Vasanth Kumar Sabaapathi - PeerSpot reviewer
Apr 16, 2024
The solution takes a huge amount of time to complete the root cause analysis.
Ivan Stankovic - PeerSpot reviewer
Apr 23, 2024
The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers.
AA
Oct 19, 2020
The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard.
Md Ariful Islam - PeerSpot reviewer
Aug 25, 2025
The price of Adobe Commerce is very high, actually. If it were possible to have a free version or a limited version, that would be good for users.