Adobe Commerce vs HCL Digital Commerce comparison

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Adobe Logo
3,476 views|2,640 comparisons
82% willing to recommend
HCLTech Logo
1,330 views|879 comparisons
80% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Adobe Commerce and HCL Digital Commerce based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Adobe Commerce vs. HCL Digital Commerce Report (Updated: May 2024).
771,212 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ecosystem includes thousands of vendors who are providing third-party add-ons.""The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution.""It provides AI features, including a tool called Insight for AI-driven product recommendations.""On the plus side, when you build everything from scratch in Magento, you can do magic with it.""Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive.""The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications.""The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.""The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."

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"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable.""The most valuable solution is that it allows you to adapt it according to the customer's needs.""Has all the modules needed for an order management solution.""I haven't faced any issues with the product's stability."

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Cons
"The solution’s performance could be improved.""The product needs to improve its security. Also, they need to improve B2B features.""The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.""One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website.""The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers.""Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side.""The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard.""I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

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"Lacks option to purchase individual modules.""The product catalog is an area that needs improvement.""Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it.""The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

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Pricing and Cost Advice
  • "The cost of implementation is cheap compared to other solutions."
  • "Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
  • "This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
  • "The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."
  • "The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
  • More Adobe Commerce Pricing and Cost Advice →

  • "For our companies and our users, the price is quite high."
  • "I believe that HCL Digital Commerce is one of the most expensive products on the market."
  • More HCL Digital Commerce Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It provides AI features, including a tool called Insight for AI-driven product recommendations.
    Top Answer:Adobe Commerce is more suitable for large businesses and enterprises. Many companies, including medium-sized ones, also use the open-source version. Large databases and enterprises opt for Adobe… more »
    Top Answer:We use the solution to build a tailor-made website and e-commerce system. It's working with internal platforms and operations on the platform.
    Top Answer:I haven't faced any issues with the product's stability.
    Top Answer:I believe that HCL Digital Commerce is one of the most expensive products on the market. I am yet to get a quote on Adobe Commerce's price. Compared to the other platforms available in the market, HCL… more »
    Top Answer:I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to… more »
    Ranking
    3rd
    out of 73 in eCommerce Platforms
    Views
    3,476
    Comparisons
    2,640
    Reviews
    5
    Average Words per Review
    661
    Rating
    7.6
    6th
    out of 73 in eCommerce Platforms
    Views
    1,330
    Comparisons
    879
    Reviews
    1
    Average Words per Review
    575
    Rating
    9.0
    Comparisons
    Also Known As
    Magento, EPiServer Digital Commerce
    IBM Digital Commerce, IBM WebSphere Commerce
    Learn More
    Adobe
    Video Not Available
    Overview

    Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

    For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

    IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.
    Sample Customers
    Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
    CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
    Top Industries
    REVIEWERS
    Retailer20%
    Computer Software Company20%
    Manufacturing Company20%
    Insurance Company10%
    VISITORS READING REVIEWS
    Educational Organization70%
    Computer Software Company6%
    Retailer3%
    Manufacturing Company2%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Educational Organization12%
    Retailer10%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business77%
    Midsize Enterprise8%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise73%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise17%
    Large Enterprise61%
    Buyer's Guide
    Adobe Commerce vs. HCL Digital Commerce
    May 2024
    Find out what your peers are saying about Adobe Commerce vs. HCL Digital Commerce and other solutions. Updated: May 2024.
    771,212 professionals have used our research since 2012.

    Adobe Commerce is ranked 3rd in eCommerce Platforms with 25 reviews while HCL Digital Commerce is ranked 6th in eCommerce Platforms with 6 reviews. Adobe Commerce is rated 8.2, while HCL Digital Commerce is rated 6.8. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of HCL Digital Commerce writes " Needs improvement in the area of integration and should offer better adaptability to new environments". Adobe Commerce is most compared with Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Oracle ATG and Oracle Commerce Cloud, whereas HCL Digital Commerce is most compared with SAP Commerce Cloud, Salesforce Commerce Cloud, Bigcommerce, Oracle ATG and Shopify. See our Adobe Commerce vs. HCL Digital Commerce report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.