Magento has a solution for every business scale, but there were a few issues in the framework itself where there were minor performance issues which they are now working on. Hopefully within six to seven months, if those performance issues are fixed, they will provide a more flexible headless e-commerce approach to their framework, then there will be a greater scope for them overall to be on the larger scale. They are already a competitor with Shopify, but this can put them more on point on to the merchants. Because Magento is relatively new, even though Magento 1 has been in market for 16 or 17 years, Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later.
Head of Service Delivery at a tech services company with 201-500 employees
Apr 1, 2021
I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system.
They should have a ready-made plan or know if they want to integrate their shop or they want to use this solution, and they should have a proper plan before going ahead. That is because this is a slightly complex e-commerce system, so you have to be ready with all the requirements in very great detail, much more than just going randomly with notes. Everything should be well documented in the plan before the execution. If that's done, then I think Magento will help in a greater way to solve your problem. Magento offers a certification program. I would say developers should learn the right way and they should get the certification. Those certifications help us to be a credible source so that merchants can approach us and you can get the work right away. The lessons I have learned are that overall it is a good e-commerce framework and it helps to understand certain programming concepts in depth. Because e-commerce is a slightly complex framework, before giving any estimates or before determining anything, there is always a physical checkup needed to be done on the server or whatever shop the person is trying to set up. On the personal side, it has helped me to evolve as a programmer because the program metric concepts are all getting used here. So it's a great framework for all the developers who want to work on proper programming and want to do things the right way. For them, it's kind of a knowledge bank. It has been helpful in learning other e-commerce frameworks more efficiently once I had a full knowledge of this framework. On a scale of one to 10, where 10 is best, I would rate Magento as an eight. It has already achieved what needs to be done, but I feel that to get a nine, they have to do certain things right, and I hope they will be able to achieve it within six to eight months. It is a good product to have for businesses who want to set up online businesses. That's the main unique selling proposition of this product.
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