Firstly, I implemented Tungsten in a hospital. It helped us to handle patient records and their interactions with doctors and insurance companies. When a patient visited a doctor and received a prescription, we used Tungsten RPA to access the insurance company's website, input the patient's details, and request approval for the prescribed medication or procedure. This approval process occurred before the patient reached the pharmacy, ensuring timely access to necessary treatments.
Secondly, Tungsten increased spot limits. Working with a bank's customer care department, we streamlined the process for customers requesting limit increases. Previously, the process involved manual ticket handling and eligibility checks, leading to delays in customer responses. With Tungsten RPA, we automated the validation and approval process, allowing customer care agents to input necessary information and trigger requests directly. The RPA system then assessed the customer's eligibility and sent success emails or apology letters accordingly, improving efficiency and customer satisfaction.
Tungsten RPA has numerous benefits along with RPA mechanisms. It saves costs. After the customer care team open cases, many individuals filter these tickets and process the requests. For example, if there was a need to access the core banking system, it take a considerable amount of time, around 45 minutes per request, as navigating is time-consuming. Tungsten RPA completes the approval process in less than two minutes, reducing the required FTE hours. This boosts employee morale as they encounter fewer system-related issues but also enhances customer satisfaction.
