ServiceNow Discovery Reviews

Many users note substantial returns from ServiceNow Discovery when integrated with various IT services. Some experience difficulty in quantifying returns without a centralized database, while others highlight significant savings by reducing license costs and improving efficiency. Reporting capabilities enhance the return, yet large portions of data remain unused by some. ServiceNow Discovery's scalability and automation potential are praised, yet some say achieving optimal returns requires utilizing the complete data service layer.

ServiceNow Discovery's pricing is generally viewed as expensive by multiple enterprise users. It operates under various licensing models, primarily based on the number of nodes or subscription units. Significant factors such as comprehensive functionality and automation justify the high costs for many. Companies may negotiate discounts for bundled purchases. There are additional costs related to implementation and management services. While costly, the tool's advanced features and potential cost savings in large deployments are highlighted by users.

• "The product pricing is fair and reasonable for the value it provides."
• "It's on a yearly basis. We renew our contract for three years at a time."
• "ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

Organizations utilize ServiceNow Discovery primarily for effective Configuration Management Database management, ensuring comprehensive asset and inventory tracking, and integrating with IT Operations Management tools. It plays a critical role in infrastructure discovery, automating inventory management, identifying servers and network devices, and maintaining accurate software and hardware data mapping. ServiceNow Discovery supports compliance by understanding assets, optimizing IT service management, and integrating seamlessly with cloud environments, contributing to asset utilization efficiency.

ServiceNow Discovery customer service varies; some find it excellent with responsive support, quick response times, and knowledgeable staff. Others report delays, inadequate first-level assistance, or the need for escalation. Contacts often experience mixed outcomes, with some benefitting from dedicated account managers and comprehensive resources. However, there's a consensus that higher-level support could be improved. Many users rate support between five and nine out of ten, noting that additional training or process clarity could enhance the experience.

ServiceNow Discovery's initial setup varies in complexity. Some users find it straightforward, especially with a guided setup. Deployment time ranges from a few days to months, depending on network architectures and internal requirements. Although the process is generally manageable, security considerations and configuration dependencies can complicate it. Errors may arise post-setup, prompting further troubleshooting. Users appreciate the cloud-based nature of the service but note that engagement with security and internal policies is necessary.

ServiceNow Discovery exhibits strong scalability, accommodating both enterprise and cloud environments effectively. Organizations can scale by adding IP ranges or additional servers. Though generally efficient, complexities arise in large enterprises with legacy systems, particularly when interfacing with Google Cloud. Licensing based on Configuration Items requires careful planning. Though some report challenges with customization, user ratings frequently highlight scalability between seven and ten, underscoring its adaptability for varied organizational sizes and infrastructures.

ServiceNow Discovery exhibits impressive stability, frequently praised as stable and reliable. Users report minimal issues, asserting that it rarely experiences crashes or glitches, handling network discovery effectively. With ratings often between eight and ten, stability is consistently endorsed. Challenges cited involve infrastructure dependencies, specific configurations, and maintaining best practices. Despite occasional need for manual updates, the platform's robust stability has been highlighted as a key advantage for enterprises of varying sizes.