IBM SevOne Network Performance Management (NPM) and ServiceNow Discovery compete in network performance monitoring and IT service management. ServiceNow Discovery is considered superior due to its comprehensive features, although IBM SevOne NPM excels in pricing and customer support based on user reviews.
Features: IBM SevOne NPM is recognized for its robust network monitoring capabilities, detailed performance analytics, and competitive pricing. ServiceNow Discovery is noted for its extensive integration abilities, automated asset discovery, and broad feature set.
Room for Improvement: Users suggest IBM SevOne NPM needs enhancements in visualization tools, easier configuration processes, and improved scalability options. ServiceNow Discovery users call for better scalability options, improved data accuracy, and more intuitive user interface.
Ease of Deployment and Customer Service: IBM SevOne NPM is praised for its straightforward deployment and effective customer support. ServiceNow Discovery faces criticism for its complex setup, though it benefits from responsive customer service.
Pricing and ROI: IBM SevOne NPM is recognized for its competitive pricing and good return on investment. ServiceNow Discovery, though more expensive, is considered worth the investment due to its broad feature set.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
It is suitable for small, medium, and enterprise-level companies.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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