Icinga vs ServiceNow Discovery comparison

Icinga and ServiceNow are both solutions in the Server Monitoring category. Icinga is ranked #17, while ServiceNow is ranked #8 with an average rating of 7.4. Icinga holds a 3.9% mindshare in SM, compared to ServiceNow’s 2.5% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Icinga

Read 17 Icinga reviews

7,233 Views
3,255 Comparison Views

85% willing to recommend

ServiceNow Discovery

Read 46 ServiceNow Discovery reviews

5,529 Views
2,930 Comparison Views

97% willing to recommend

Icinga

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Icinga and ServiceNow Discovery are tools used for IT infrastructure monitoring, but they differ in several key areas. ServiceNow Discovery seems to have the upper hand due to its advanced feature set and support, despite Icinga's flexibility and open-source nature.

Features: Icinga users value its customizable setup and integration with various plugins. It offers flexible monitoring configuration and community-supported plugins. ServiceNow Discovery is praised for its comprehensive asset discovery capabilities, automation features, and integrated workflows, making it suitable for larger organizations with complex needs.

Room for Improvement: Icinga users suggest improving documentation, simplifying setup, and enhancing user interface design. ServiceNow Discovery users desire more frequent updates, better scalability options, and improved integration capabilities.

Ease of Deployment and Customer Service: Icinga’s deployment process is intricate but flexible, with a community-driven customer service experience. ServiceNow Discovery has a streamlined deployment process and robust professional support, which is advantageous for enterprise environments.

Pricing and ROI: Icinga is cost-effective for small to medium enterprises due to low setup costs and its open-source model. ServiceNow Discovery, while more expensive, offers significant ROI through its advanced features and automation capabilities. Users generally find ServiceNow Discovery worth the higher price due to its comprehensive benefits.

To learn more, read our detailed Icinga vs. ServiceNow Discovery Report (Updated: August 2026).

Buyer's Guide

Icinga vs. ServiceNow Discovery

August 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Server Monitoring

17th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (41st), IT Infrastructure Monitoring (48th), Cloud Monitoring Software (32nd)

ServiceNow Discovery

Ranking in Server Monitoring

8th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Asset Management (10th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of August 2026, in the Server Monitoring category, the mindshare of Icinga is 3.9%, down from 8.4% compared to the previous year. The mindshare of ServiceNow Discovery is 2.5%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	2.5%
Icinga	3.9%
Other	93.6%

Server Monitoring

Featured Reviews

reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."

"I would recommend Icinga; it's an open-source solution, it's quite easy and simple to use, and checks can be run with Python code and Shell Script code."

"An affordable solution for small organizations to do basic network monitoring."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"We have found the solution to be stable."

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."

More Icinga pros

"I would absolutely recommend ServiceNow Discovery to others."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"This solution provides excellent insights."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

"The most valuable feature of ServiceNow Discovery is its performance."

"The advantage of ServiceNow is that it's a single system of record which allows you to build other modules on top of it."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"ServiceNow Discovery works better than other products I've used."

More ServiceNow Discovery pros

Cons

"Icinga’s automation could be improved."

"The solution lacks many features important to higher-level IT management and network support."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"Scalability is problematic. If you have a stable environment it's good, but if the environment is growing, I had some problems with Icinga."

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

"The connection between Icinga and Icinga Web."

"The installation and configuration are very complex."

"The user interface should be improved."

More Icinga cons

"I would rate technical support from ServiceNow a six because sometimes I did not receive responses on time and they were delayed."

"The solution should improve the classes of discovery assets to disregard more junk data."

"Sometimes, I believe one or two tickets took longer than two weeks, but other than that, they are quick with the resolution."

"It creates quite a bit of duplication, so that needs to be fixed."

"ServiceNow Discovery should improve its cloud capabilities."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

More ServiceNow Discovery cons

Pricing and Cost Advice

"It's an open-source solution."

"The solution is free to use."

"The solution is cheap."

"We're using the free version of Icinga."

"The product is inexpensive compared to other DBM products."

"This is an open-source solution with paid support."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"The solution is very expensive."

"This is expensive, but it meets our needs."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"This solution is a paid option within the ServiceNow framework."

"The solution is not inexpensive so pricing is rated a three out of ten."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

14%

Comms Service Provider

11%

Financial Services Firm

10%

University

Financial Services Firm

14%

Manufacturing Company

Healthcare Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	25

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...

See all answers

What needs improvement with ServiceNow Discovery?

ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could study frequently created queries for the CMDB, whether related to applications, c...

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What is your primary use case for ServiceNow Discovery?

I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications versus inventory and creating disaster recovery plans, recovery time objectives, and...

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Compared 8% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Icinga

August 2026

Download Icinga product report

Buyer's Guide

ServiceNow Discovery

July 2026

Download ServiceNow Discovery product report

Also Known As

Icinga Cloud Monitoring

No data available

Overview

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Icinga vs. ServiceNow Discovery

August 2026

Free Report: Icinga vs. ServiceNow Discovery

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