Icinga and ServiceNow Discovery are tools used for IT infrastructure monitoring, but they differ in several key areas. ServiceNow Discovery seems to have the upper hand due to its advanced feature set and support, despite Icinga's flexibility and open-source nature.
Features: Icinga users value its customizable setup and integration with various plugins. It offers flexible monitoring configuration and community-supported plugins. ServiceNow Discovery is praised for its comprehensive asset discovery capabilities, automation features, and integrated workflows, making it suitable for larger organizations with complex needs.
Room for Improvement: Icinga users suggest improving documentation, simplifying setup, and enhancing user interface design. ServiceNow Discovery users desire more frequent updates, better scalability options, and improved integration capabilities.
Ease of Deployment and Customer Service: Icinga’s deployment process is intricate but flexible, with a community-driven customer service experience. ServiceNow Discovery has a streamlined deployment process and robust professional support, which is advantageous for enterprise environments.
Pricing and ROI: Icinga is cost-effective for small to medium enterprises due to low setup costs and its open-source model. ServiceNow Discovery, while more expensive, offers significant ROI through its advanced features and automation capabilities. Users generally find ServiceNow Discovery worth the higher price due to its comprehensive benefits.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 3.3% |
| Icinga | 6.0% |
| Other | 90.7% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.
With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.
What are the key features of Icinga?Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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