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Qualys Exposure Management vs ServiceNow Discovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Automation Anywhere boosts efficiency, saves time and costs, with ROI within a year, enhancing productivity and operational efficiency.
Sentiment score
7.0
Qualys VMDR enhances vulnerability management, boosting security, reducing risks, saving resources, improving efficiency, and delivering ROI and compliance.
Sentiment score
5.3
Organizations experience diverse ROI from ServiceNow Discovery, with benefits largely from cost savings and efficiency despite integration challenges.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
Software Developer at Boston Scientific
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Software Engineer Intern at a university with 11-50 employees
Automation Anywhere has helped us save money.
RPA Solution Architect at a computer software company with 51-200 employees
We saw a return on investment through significant savings in time, money, and resources.
System Admin at a tech services company with 10,001+ employees
 

Customer Service

Sentiment score
6.9
Automation Anywhere's customer service is praised for responsiveness and knowledge, but some suggest quicker problem resolution and communication improvements.
Sentiment score
6.6
Qualys VMDR's support is responsive and knowledgeable, but users desire faster resolutions and improved service level agreements.
Sentiment score
6.0
ServiceNow Discovery's support is mixed; paid support excels, normal support lags, training materials help reduce external dependency.
Whenever we need help, we can reach out to them, and they help us out.
Software Developer at Boston Scientific
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
Software Engineer Intern at a university with 11-50 employees
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Solution architect at Boston Scientific
The GUI in Qualys Enterprise TruRisk Management is excellent.
Senior Manager at a financial services firm with 10,001+ employees
We usually get on calls with tech support, and they are very helpful.
Works at a comms service provider with 1-10 employees
False positives are the main issue that we encounter and need to be handled by the support team.
Senior Project Engineer at CDACINDIA
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
IT Service Performance Manager at MTN
I would rate the technical support by ServiceNow as good.
Service Now Developer at Bangmetric services pvt ltd
 

Scalability Issues

Sentiment score
7.2
Automation Anywhere is praised for its scalability, adaptability, integration ease, and robust infrastructure, supporting both small and large operations.
Sentiment score
7.9
Qualys VMDR is praised for scalability, flexibility, and effective asset management despite potential cost and reporting slowdowns.
Sentiment score
7.2
ServiceNow Discovery offers high scalability with agentless capabilities, but pricing and legacy app integration can pose challenges for users.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
The centralized control room allows us to orchestrate and manage bots seamlessly.
Associate Leadership Team at a financial services firm with 10,001+ employees
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Director at a computer software company with 51-200 employees
It is flexible and scalable, and we can use it and modify it as per our needs.
Junior Associate at ESDS Software Solution Pvt Ltd.
Scalability depends on the license and the number of assets being monitored.
System Admin at a tech services company with 10,001+ employees
Scalability is not a challenge.
Senior Manager at a financial services firm with 10,001+ employees
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Software Consultant at a tech vendor with 10,001+ employees
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
IT Service Performance Manager at MTN
 

Stability Issues

Sentiment score
7.0
Automation Anywhere is generally stable, with occasional instability due to environmental factors rather than the application itself.
Sentiment score
7.9
Qualys VMDR is highly reliable, with stable performance, rare issues, and effective passive scanning, though reporting concerns exist.
Sentiment score
8.0
ServiceNow Discovery is stable and reliable, but requires sufficient resources and maintenance for optimal performance and minimal issues.
With the latest applications, there are no significant issues like freezing or crashing.
Senior RPA Team Leader at a tech services company with 11-50 employees
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
Director Automation CEO at a financial services firm with 10,001+ employees
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees
Qualys VMDR is stable.
Cyber Security Solution Engineer at a computer software company with 201-500 employees
This tool has good and excellent performance in the companies that we sell to in the last months for customers, so stability is evident.
QA Manager at a consultancy with 51-200 employees
I rate the stability of Qualys Enterprise TruRisk Management at eight point five out of ten because I occasionally find bugs that are frustrating, and I have already commented on the support issues.
Senior Manager at a financial services firm with 10,001+ employees
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
IT Service Performance Manager at MTN
That is not a mistake of the product. It is due to excessive security on the network.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Room For Improvement

Automation Anywhere needs better documentation, integration, and performance improvements, with enhanced API, error handling, and community engagement.
Qualys VMDR needs UI, reporting, integration improvements and better support to address user challenges with false positives and pricing.
ServiceNow Discovery needs improved cloud integration, user customization, pricing, setup, AI features, and clearer debugging for better usability.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Low Code Developer at a manufacturing company with 10,001+ employees
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
Software Developer at Boston Scientific
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Infrastructure Lead at a tech vendor with 10,001+ employees
The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner.
System Engineer at a outsourcing company with 10,001+ employees
It does not automate patching unless the patch management module is purchased separately.
System Admin at a tech services company with 10,001+ employees
If AI features were integrated, it could enhance the capabilities significantly.
Information Security Analyst at a tech services company with 51-200 employees
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities.
Assistant Manager at a tech vendor with 10,001+ employees
Improvements could include implementing chatbots to simplify ticket creation.
Software Consultant at a tech vendor with 10,001+ employees
 

Setup Cost

Automation Anywhere's pricing is high, with flexibility needed, though enterprise users appreciate its features and scalability.
Qualys VMDR pricing is competitive but may be high, with discounts and customization available based on usage and enterprise size.
ServiceNow Discovery's pricing is high, but many find its value justifies the investment despite substantial ongoing costs.
It is more cost-efficient compared to all other RPA platforms.
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
Developer at a consultancy with 10,001+ employees
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I would rate the pricing between seven to eight out of ten.
System Admin at a tech services company with 10,001+ employees
I have a notion that Qualys might be more expensive than Rapid7.
Information Security Analyst at a tech services company with 51-200 employees
Qualys offers better pricing and is feature-packed compared to other tools.
Works at a comms service provider with 1-10 employees
ServiceNow is considered more expensive compared to other products.
Software Consultant at a tech vendor with 10,001+ employees
I think the price of ServiceNow Discovery is cheaper than BMC.
IT Service Performance Manager at MTN
 

Valuable Features

Automation Anywhere excels in ease of use, integration, efficiency, boosting productivity, and high ROI with advanced automation features.
Qualys VMDR offers comprehensive vulnerability management with effective prioritization, continuous monitoring, and robust integration for efficient threat management.
ServiceNow Discovery enhances IT management with agentless deployment, robust features, and integration, supporting ITIL and ITSM practices effectively.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
Low Code Developer at a manufacturing company with 10,001+ employees
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Manager at a manufacturing company with 1,001-5,000 employees
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Solution architect at Boston Scientific
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
Works at a comms service provider with 1-10 employees
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
JMS, RPSG Ventures Limited at RP Sanjiv Goenka Group
Qualys VMDR's continuous monitoring capabilities help us respond to emergent threats by enabling my team to reach out to the security engineers whenever there is any detection of a vulnerability, informing them about it, and creating an incident.
Soc Lead & Edr Administration at Persistent Systems
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
Software Consultant at a tech vendor with 10,001+ employees
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
Director, Information Technology at Gen™
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Qualys Exposure Management
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
101
Ranking in other categories
IT Asset Management (3rd), Vulnerability Management (3rd), Configuration Management Databases (3rd), Container Security (10th), Risk-Based Vulnerability Management (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
46
Ranking in other categories
IT Asset Management (10th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Ajay Paul - PeerSpot reviewer
System Engineer at a outsourcing company with 10,001+ employees
Vulnerability management has prioritized high‑risk patching and simplified bulk system reporting
The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Financial Services Firm
15%
Manufacturing Company
7%
Construction Company
6%
Outsourcing Company
6%
Financial Services Firm
14%
Manufacturing Company
8%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise81
Large Enterprise558
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise12
Large Enterprise74
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise25
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Qualys VMDR?
My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.
What needs improvement with Qualys VMDR?
I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries la...
What advice do you have for others considering Qualys VMDR?
I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It take...
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...
What is your primary use case for ServiceNow Discovery?
I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Qualys Exposure Management vs. ServiceNow Discovery and other solutions. Updated: August 2026.
909,563 professionals have used our research since 2012.