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DX Unified Infrastructure Management vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
DX Unified Infrastructure Management offers quick ROI through cost efficiency, scaling benefits, automation, and positive client acquisition impacts.
Sentiment score
6.9
ServiceNow Discovery's ROI is inconsistent, with full benefits seen when combined with other services for operational efficiency.
 

Customer Service

Sentiment score
6.8
DX Unified Infrastructure Management support experiences vary, with improvements noted but concerns over slow escalation and talent loss remain.
Sentiment score
6.2
ServiceNow Discovery's support varies, with mixed experiences on responsiveness and effectiveness, improving with advanced support tiers and partnerships.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
 

Scalability Issues

Sentiment score
7.5
DX Unified Infrastructure Management scales well but requires careful planning for probes, database configurations, and integrations.
Sentiment score
7.7
ServiceNow Discovery is highly scalable, suited for large infrastructures, compatible with AWS and Azure, but requires careful cost management.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
 

Stability Issues

Sentiment score
6.7
DX Unified Infrastructure Management is stable but may struggle with non-standard setups; proper planning and support enhance stability.
Sentiment score
8.3
ServiceNow Discovery is highly stable and reliable, with minor configuration issues not affecting its strong overall performance ratings.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
 

Room For Improvement

DX Unified Infrastructure Management needs improved support, monitoring, interface, integration, stability, training, automation, and a revised pricing model.
ServiceNow Discovery struggles with service mapping and integration, necessitating enhancements for usability, cloud capabilities, and easier licensing.
Better support and more accessible resources are crucial.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
 

Setup Cost

DX Unified Infrastructure Management's pricing is flexible and cost-effective but complex, with higher costs offset by tailored features.
ServiceNow Discovery is pricey but valued for advanced features, with potential discounts though standalone costs are high.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
 

Valuable Features

DX Unified Infrastructure Management offers scalability, ease of use, integration, predictive analytics, and customizable reporting for efficient network monitoring.
ServiceNow Discovery integrates seamlessly with ServiceNow suite, enhancing IT operations through automated mapping, security, and cloud discovery.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in Server Monitoring
23rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (75th), IT Infrastructure Monitoring (54th), Cloud Monitoring Software (40th), AIOps (25th)
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
42
Ranking in other categories
IT Asset Management (3rd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of July 2025, in the Server Monitoring category, the mindshare of DX Unified Infrastructure Management is 0.8%, down from 1.0% compared to the previous year. The mindshare of ServiceNow Discovery is 3.8%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Mark Tukh - PeerSpot reviewer
Great scalability, versatility, infrastructure coverage and ease of implementation
I rate the initial setup an eight out of ten. The number of people needed for deployment depends on the customer, but we usually need at least one person and two to three at other times. The initial implementation takes about two months. The full implementation can be infinite because you may want to implement more. The product does not require a lot of maintenance. To increase the implementation, we push additional services in the first and second years to make it more robust and fully implemented. We usually sell to big enterprises. It can also be affordable for smaller enterprises, but we don't work with them a lot. We have from 2,000 to 10,000 workers. So the product itself can have five, ten or even 20 users.
Ayobanji Iluyomade - PeerSpot reviewer
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
13%
Computer Software Company
12%
Educational Organization
7%
Computer Software Company
15%
Financial Services Firm
12%
Healthcare Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
I think the price of ServiceNow Discovery is cheaper than BMC.
What needs improvement with ServiceNow Discovery?
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
No data available
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about DX Unified Infrastructure Management vs. ServiceNow Discovery and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.