We performed a comparison between ServiceNow Discovery and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is its integration with CMDB, as it collects all the data."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The initial setup is pretty straightforward."
"Stability-wise, I feel it is a good product."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The most valuable feature is monitoring."
"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."
"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
"The performance and bandwidth are valuable features."
"The solution is quite mature and very stable."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"The solution is too high priced."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"When we have a problem, we have to do a lot of research to solve it."
"I would like to better be able to monitor Oracle processes."
"Documentation terminology could be improved."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"Having a more customizable interface and dashboard would be an improvement."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews while Zabbix is ranked 1st in Server Monitoring with 98 reviews. ServiceNow Discovery is rated 8.0, while Zabbix is rated 8.2. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Device42, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our ServiceNow Discovery vs. Zabbix report.
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