Zabbix and ServiceNow Discovery are both prominent solutions in the network and application monitoring space. Zabbix's pricing and support receive higher satisfaction from users. However, ServiceNow Discovery is often considered superior due to its feature set, justifying its higher price.
Features: Zabbix users appreciate its robust monitoring capabilities, flexibility, and cost-effectiveness. ServiceNow Discovery users value its comprehensive asset management, integration with ITOM products, and extensive feature set, making it the preferred choice for larger organizations needing in-depth IT infrastructure insights.
Room for Improvement: Zabbix users frequently mention the need for a more streamlined setup process, better official documentation, and improved user interface design. ServiceNow Discovery users suggest improvements in the complexity of configuration, enhanced performance speed, and more intuitive user experience.
Ease of Deployment and Customer Service: Zabbix deployment is often highlighted for its straightforward setup in user reviews, though some find support lacking in responsiveness. ServiceNow Discovery deployment is seen as more complex, but users praise its customer service for being highly supportive and efficient.
Pricing and ROI: Zabbix is seen as cost-effective, providing a high return on investment with lower setup costs. Conversely, ServiceNow Discovery has higher upfront costs but users feel the extensive features and integrations justify the investment over time.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
It is so straightforward that I have never had to use the support.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
It is literally free.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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