IFS Cloud Platform vs ServiceNow Discovery comparison

IFS and ServiceNow are both solutions in the IT Asset Management category. IFS is ranked #15 with an average rating of 6.5, while ServiceNow is ranked #6 with an average rating of 8.0. IFS holds a 2.6% mindshare in IAM, compared to ServiceNow’s 4.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
530 Comparison Views

87% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,627 Comparison Views

97% willing to recommend

IFS Cloud Platform

ServiceNow Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

IFS Cloud Platform and ServiceNow Discovery both operate in the enterprise software market. Based on the data, ServiceNow Discovery holds an advantage in IT service management due to its mature configuration management database, while IFS Cloud excels with its open architecture and customization capabilities catering to complex business models.

Features: IFS Cloud provides robust pricing matrix capabilities, rich warehouse functionalities, and an open architecture allowing for extensive in-house customization. ServiceNow Discovery offers integrated incident and change management, a mature CMDB, and comprehensive IT operations management tools.

Room for Improvement: IFS Cloud could improve usability by developing more user-friendly workflows and approval checkpoints, and it is less suitable for industry-wide use. ServiceNow Discovery should enhance pattern recognition and support for non-network devices, addressing challenges related to manual intervention.

Ease of Deployment and Customer Service: IFS Cloud is available in multiple deployment models like on-premises and hybrid cloud, offering flexibility but facing delays in international customization. It provides average technical support. ServiceNow Discovery is deployed from public to private cloud, with more widespread support but room for improvement in global reach.

Pricing and ROI: Both platforms offer negotiable pricing models. ServiceNow's pricing is perceived as higher due to its features and bundled services. IFS Cloud is competitively priced with user-based licenses and is seen as more affordable for larger enterprises, with both platforms delivering value and long-term ROI.

To learn more, read our detailed IFS Cloud Platform vs. ServiceNow Discovery Report (Updated: January 2026).

Buyer's Guide

IFS Cloud Platform vs. ServiceNow Discovery

January 2026

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

6.1

ServiceNow Discovery's ROI is inconsistent, with full benefits seen when combined with other services for operational efficiency.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the ServiceNow Discovery report

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

6.0

ServiceNow Discovery's support varies, with mixed experiences on responsiveness and effectiveness, improving with advanced support tiers and partnerships.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

This rating is because there are features on the tool that never worked and despite calling our support, there were no results.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

7.4

ServiceNow Discovery is highly scalable, suited for large infrastructures, compatible with AWS and Azure, but requires careful cost management.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

It receives this rating because it can be difficult to troubleshoot when the discovery is failing.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

8.0

ServiceNow Discovery is highly stable and reliable, with minor configuration issues not affecting its strong overall performance ratings.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

That is not a mistake of the product. It is due to excessive security on the network.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

ServiceNow Discovery struggles with service mapping and integration, necessitating enhancements for usability, cloud capabilities, and easier licensing.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

Hemant_Arora

Director, Information Technology at Gen™

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

ServiceNow Discovery is pricey but valued for advanced features, with potential discounts though standalone costs are high.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

I think the price of ServiceNow Discovery is cheaper than BMC.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

ServiceNow is considered more expensive compared to other products.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow Discovery report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

ServiceNow Discovery integrates seamlessly with ServiceNow suite, enhancing IT operations through automated mapping, security, and cloud discovery.

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.

Hemant_Arora

Director, Information Technology at Gen™

ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

For more quotes and insights, download the ServiceNow Discovery report

Categories and Ranking

IFS Cloud Platform

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (21st), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Service Management (ITSM) (19th), License Management (2nd)

ServiceNow Discovery

Ranking in IT Asset Management

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Server Monitoring (5th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of IFS Cloud Platform is 2.6%, up from 1.5% compared to the previous year. The mindshare of ServiceNow Discovery is 4.7%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	4.7%
IFS Cloud Platform	2.6%
Other	92.7%

IT Asset Management

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

More IFS Cloud Platform Competitors

Tanium vs ServiceNow Discovery

Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

IFS Cloud Platform vs. ServiceNow Discovery

January 2026

Free Report: IFS Cloud Platform vs. ServiceNow Discovery

Find out what your peers are saying about IFS Cloud Platform vs. ServiceNow Discovery and other solutions. Updated: January 2026.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our IFS Cloud Platform vs. ServiceNow Discovery report.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.