Executive SummaryUpdated on Dec 18, 2024
IFS Cloud Platform and ServiceNow Discovery both operate in the enterprise software market. Based on the data, ServiceNow Discovery holds an advantage in IT service management due to its mature configuration management database, while IFS Cloud excels with its open architecture and customization capabilities catering to complex business models.
Features: IFS Cloud provides robust pricing matrix capabilities, rich warehouse functionalities, and an open architecture allowing for extensive in-house customization. ServiceNow Discovery offers integrated incident and change management, a mature CMDB, and comprehensive IT operations management tools.
Room for Improvement: IFS Cloud could improve usability by developing more user-friendly workflows and approval checkpoints, and it is less suitable for industry-wide use. ServiceNow Discovery should enhance pattern recognition and support for non-network devices, addressing challenges related to manual intervention.
Ease of Deployment and Customer Service: IFS Cloud is available in multiple deployment models like on-premises and hybrid cloud, offering flexibility but facing delays in international customization. It provides average technical support. ServiceNow Discovery is deployed from public to private cloud, with more widespread support but room for improvement in global reach.
Pricing and ROI: Both platforms offer negotiable pricing models. ServiceNow's pricing is perceived as higher due to its features and bundled services. IFS Cloud is competitively priced with user-based licenses and is seen as more affordable for larger enterprises, with both platforms delivering value and long-term ROI.
To learn more, read our detailed
IFS Cloud Platform vs. ServiceNow Discovery Report (Updated: April 2025).
