Nagios XI vs ServiceNow Discovery comparison

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5,263 views|3,976 comparisons
86% willing to recommend
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4,394 views|1,958 comparisons
97% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Nagios XI and ServiceNow Discovery based on real PeerSpot user reviews.

Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Nagios XI vs. ServiceNow Discovery Report (Updated: March 2024).
767,995 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is pretty stable.""Nagios is stable and it's easy to use the monitoring software, which is why we chose this product.""Nagios XI is stable.""Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product.""I can monitor a phone on a desk to very big servers of any company.""The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers.""Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want.""I can monitor a software made in-house to software of bigger companies."

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"Stability-wise, I feel it is a good product.""The most valuable feature is its integration with CMDB, as it collects all the data.""They have a very good network in the infrastructure of Discovery.""The process involving the original setup of the solution is excellent.""We mostly use the solution's ITSM and ITOM capabilities in most workflows.""They provide the ability to see into the Discovery tools I want. They offer the best tool view.""I find that the Discovery and scripting features are the most useful.""I am impressed with the tool's incident problem change management."

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Cons
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere.""We often need to develop custom plugins to get Nagios to work the way we want it to work because the features we need are not always available in Nagios.""Technical support is an area that needs improvement. It is not available 24/7.""Improve the documentation, examples, and best practices, therefore users can understand how to do things.""There's room for improvement in the visibility, and in the ability to extract information. Stuff like this should be more simple.""Open-source software is usually not user-friendly.""It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure.""The Configuration Wizard needs improvement, because not all vendors are present."

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"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy.""Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release.""They can expand on the plugins for some of the other tools.""The solution should improve the classes of discovery assets to disregard more junk data.""The solution is too high priced.""Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution.""The product could improve some of the visualization and architecture setups.""ServiceNow is very costly."

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Pricing and Cost Advice
  • "The pricing is really cost efficient. The licensing is perpetual and can be renewed very easily."
  • "You can grow into the higher-priced scale as they learn how to utilize the features for Nagios XI."
  • "For the cost of the commercial product and support, and taking into account the open source characteristics of it, I believe it is difficult to a better value."
  • "We are using the free version of this solution."
  • "This solution is very expensive, at approximately $5,000 USD when I purchased it, which is why I haven't upgraded my version in several years."
  • "The licensing fees for this solution are approximately $3,000 USD per year."
  • "The pricing is high with separate licensing for the product and support."
  • "Nagios Core does not have any payment, but Nagios XI requires payment for the license."
  • More Nagios XI Pricing and Cost Advice →

  • "This solution is a paid option within the ServiceNow framework."
  • "It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
  • "There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
  • "The price could be better. It's a bit on the pricey side."
  • "It is an expensive product with a price that depends on the models that you wish to purchase."
  • "It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
  • "You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
  • "The solution is very expensive."
  • More ServiceNow Discovery Pricing and Cost Advice →

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    Comparison Review
    Anonymous User
    I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want using these, but they require quite some expertise before you can use them. Then there are the ones that are not open source, the enterprise softwares and cost you some money, but on the other hand, they are extremely easy to set-up and learn. You can have them up and running in a matter of minutes. And then there are those which are completely cloud based. They can be free of cost or charge some money depending on the software. The good thing about these is that you don’t have to install any extra software, and it can be managed completely online but then again these have limited features and you cannot exploit them to the full extent as you can do with the open-source and to some extent the enterprise software, so I won’t suggest you to use these, because these are generally not the complete solutions and require other support software to achieve the same. Below I have listed the outstanding pros and cons of the various Network analyzers that you can look into Nagios Pros: Nagios offers an extensive set of collector plug-ins that allows users to gather performance and availability data from a broad range of operating systems, including  Windows and Netware Nagios… Read more →
    Questions from the Community
    Top Answer:It is an open-source platform with valuable features for performance and stability.
    Top Answer:I don't deal with the licensing aspect of the product.
    Top Answer:The product's stability could be even better.
    Top Answer:ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.
    Top Answer:Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management. However, it helps with significant cost savings in various areas. In particular, in two Oracle… more »
    Top Answer:ServiceNow Discovery has an area for improvement, particularly concerning its global deployment in a company with data centers worldwide. The current limitation requires having mid servers or… more »
    Ranking
    5th
    out of 42 in Server Monitoring
    Views
    5,263
    Comparisons
    3,976
    Reviews
    9
    Average Words per Review
    343
    Rating
    8.3
    3rd
    out of 42 in Server Monitoring
    Views
    4,394
    Comparisons
    1,958
    Reviews
    24
    Average Words per Review
    576
    Rating
    8.1
    Comparisons
    Learn More
    ServiceNow
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    Overview

    Nagios XI provides monitoring of all mission-critical infrastructure components, including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Third-party add-ons provide tools for monitoring virtually all in-house and external applications, services, and systems.

    Nagios XI uses a powerful Core 4 monitoring engine that provides users with the highest levels of server monitoring performance. This high degree of performance enables nearly limitless scalability and monitoring powers.

    With Nagios XI, stakeholders can check up on their infrastructure status using the role-based web interface. Sophisticated dashboards enable access to monitoring information and third-party data. Administrators can easily set up permissions so users can only access the infrastructure they are authorized to view.

    Nagios XI Benefits and Features

    Some of the benefits and top features of using Nagios XI include:

    • Extensive IT infrastructure monitoring: Comprehensively monitor all of your organization’s infrastructure’s components. Hundreds of third-party add-ons let you monitor virtually any internal application, service, or system.

    • Proactivity: With built-in, automated trend analysis and capacity planning charts, organizations can plan infrastructure upgrades before legacy systems encounter unexpected issues. IT staff, business stakeholders, and end users are notified via email or SMS with details of the outage so they can begin handling the issue immediately.

    • Multiple integration options: Numerous available APIs allow seamless integration with in-house and third-party applications. Thousands of community-developed add-ons that extend monitoring and native alerting capabilities as well as custom interfaces are available, allowing you to customize Nagios XI to your company's needs.

    • Complete visibility: Get a single view of your entire IT operations network and business processes. The Nagios XI dashboards provide at-a-glance access to monitoring information and third-party data. Views give users quick access to the most useful information.

    • User-friendly interface: Customize the layout, design, and settings for each user’s GUI, providing clients and team members with the flexibility they need. Administrators can easily delegate control over monitoring configuration management, system settings, and more to end users and team members using the built-in web-based configuration interface. A configuration wizard guides users through the process of monitoring new devices, services, and applications without understanding complex monitoring concepts.

    • Configuration snapshots: Snapshots allow you to save and archive your most recent configurations. Later on, you can revert back to them whenever you like.

    • Advanced user management: Ensure a secure infrastructure environment by easily setting up and managing user accounts and assigning custom roles with just a few mouse clicks.

    Reviews from Real Users

    Nagios XI stands out among its competitors for a number of reasons. Several major ones are its integration options and monitoring abilities, as well as its alerting features.

    David P., a senior DevOps engineer at EML Payments Ltd, writes, “We use Nagios as a network discovery tool. We use Nagios to maintain our uptime statistics and to monitor our services. It has allowed us to be much more sophisticated in our monitoring and alerting.”

    An IT-OSS manager at a comms service provider notes, “Nagios XI has a custom API feature, and we can expose custom APIs for our integration. This is a great feature.”

    ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

    Sample Customers
    Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.
    York, National Grid, DXC Technology, experian, BEACHBODY
    Top Industries
    REVIEWERS
    Comms Service Provider32%
    Manufacturing Company24%
    Financial Services Firm12%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization48%
    Computer Software Company9%
    Financial Services Firm5%
    Government5%
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company18%
    Retailer12%
    Educational Organization12%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm15%
    Healthcare Company9%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise27%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise54%
    Large Enterprise34%
    REVIEWERS
    Small Business38%
    Midsize Enterprise11%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    Nagios XI vs. ServiceNow Discovery
    March 2024
    Find out what your peers are saying about Nagios XI vs. ServiceNow Discovery and other solutions. Updated: March 2024.
    767,995 professionals have used our research since 2012.

    Nagios XI is ranked 5th in Server Monitoring with 54 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Nagios XI is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Nagios XI is most compared with Zabbix, Nagios Core, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Axios assyst. See our Nagios XI vs. ServiceNow Discovery report.

    See our list of best Server Monitoring vendors.

    We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.