2022-12-19T14:01:00Z

Which product do you prefer: BMC Helix Discovery or ServiceNow Discovery?

MOHSIN SHAWL - PeerSpot reviewer
  • 4
  • 148
PeerSpot user
3

3 Answers

Shahriyar Atayev - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-01-06T07:25:10Z
Jan 6, 2023



Hello Mohsin, 


Unfortunately, I don't have experience with ServiceNow Discovery. But I have been using BMC Helix Discovery for more than five years. It is a really fast and user-friendly system. There is no need for an agent when installing the solution. I recommend this solution.

MOHSIN SHAWL - PeerSpot reviewer
Real User
Jan 9, 2023

@Shahriyar Atayev  Thank you for sharing your experience Shahriyar , I am also using BMC Helix Discovery from sometime  now , however exploring other options as well , though looks like BMC is ahead than others.

PeerSpot user
Product comparison that may be of interest to you
Madhurima  Singh - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-12-26T20:22:26Z
Dec 26, 2022

Hi Mohsin,


Not only BMC Helix or ServiceNow Discovery, but a few other Discovery tools are also available in the market and every discovery tool has a unique feature, hence as per me, choosing a discovery tool for your organization should be based on the organization's needs and infrastructure.


I suggest you go for proper requirement assessment sessions, i.e. infrastructure architecture, existing implemented tools, their features, use, possibilities & integrations, kind of devices in scope to discover, focused data center discovery,  focused client-side discovery, or both. What I mean to say is do not choose any tool for its features but choose the one best suitable for your organization that can provide the best output with less investment after a proper assessment of the organization's requirements and expectations from a tool.

I know my reply to your query is not the exact answer you looked for but yes, this is what I would suggest to you on the basis of my experience. As far as tool comparison is concerned, you can find it in many places with the help of search engines but I think once you know what you want then reading tool features on the tool's official website will help you more to choose the best suitable Discovery tool for your organization.


Thanks,


Madhurima

MOHSIN SHAWL - PeerSpot reviewer
Real User
Jan 4, 2023

@Madhurima Singh  Thank you so much for such detailed reply , I appreciate what all you have recommended and it make sense  , we have a dedicated team who have done all this evaluations already , be it size , scale and stability and gone through multiple RFPs  , moreover I see BMC and ServiceNow in neck to neck comparison, probably except costing/licensing .

PeerSpot user
CG
Real User
Top 10Leaderboard
2022-12-23T06:20:15Z
Dec 23, 2022

I have implemented both, and BMC Helix Discovery including its earlier versions is a far easier solution to implement than the ServiceNow Discovery offering. The BMC discovery solution integrates with Remedy and ServiceNow CMDBs and is also a technically superior product if you also want application service mapping. Contact me directly if you need a more detailed explanation.

MOHSIN SHAWL - PeerSpot reviewer
Real User
Jan 9, 2023

Agreed!

PeerSpot user
Find out what your peers are saying about BMC Helix Discovery vs. ServiceNow Discovery and other solutions. Updated: November 2023.
746,670 professionals have used our research since 2012.
BMC Helix Discovery vs. ServiceNow Discovery comparison
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Download BMC Helix Discovery vs. ServiceNow Discovery comparison ReportRead more