We performed a comparison between ServiceNow Discovery and Zenoss Cloud based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can scale the solution."
"The most valuable feature of ServiceNow Discovery is its performance."
"I am impressed with the tool's incident problem change management."
"ServiceNow Discovery works better than other products I've used."
"It is a stable solution...The initial setup of the product is straightforward."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"The product offers good documentation that helps with initial training."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"The most valuable feature is the flexible discovery mechanism."
"It's easy to use."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"They can expand on the plugins for some of the other tools."
"ServiceNow Discovery should improve its cloud capabilities."
"The solution is too high priced."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The solution should improve the classes of discovery assets to disregard more junk data."
"It's an expensive platform."
"Without improvement in the patters, applications can't be discovered"
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"There was a problem with Zenoss and storage monitoring."
"It would be ideal if the product offered sound alerts."
"The AI aspect needs to improve."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews while Zenoss Cloud is ranked 22nd in Server Monitoring with 8 reviews. ServiceNow Discovery is rated 8.0, while Zenoss Cloud is rated 8.4. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Zenoss Cloud writes "Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, Lansweeper and ScienceLogic, whereas Zenoss Cloud is most compared with Zabbix, Nagios XI, ServiceNow IT Operations Management, ScienceLogic and IBM Tivoli NetCool OMNIbus. See our ServiceNow Discovery vs. Zenoss Cloud report.
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