ServiceNow Discovery vs Zenoss Cloud comparison

ServiceNow and Zenoss are both solutions in the Server Monitoring category. ServiceNow is ranked #5 with an average rating of 8.0, while Zenoss is ranked #26. ServiceNow holds a 3.3% mindshare in SM, compared to Zenoss’s 1.7% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,916 Comparison Views

97% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

2,016 Views
444 Comparison Views

100% willing to recommend

ServiceNow Discovery

Zenoss Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Zenoss Cloud and ServiceNow Discovery are two leading IT operations management solutions. Zenoss Cloud holds the upper hand in ease of deployment and customer support, while ServiceNow Discovery excels in features and overall user satisfaction.

Features: Users value Zenoss Cloud's real-time alerting, extensive monitoring capabilities, and ease of deployment. ServiceNow Discovery is praised for its comprehensive asset discovery, integration with IT Service Management, and robust feature set, making it preferable for users needing in-depth asset management.

Room for Improvement: Zenoss Cloud could improve its scalability, integrations, and feature breadth. ServiceNow Discovery needs enhancements in dashboard customization, speed, and system complexity. Both products exhibit areas for growth, but Zenoss Cloud’s improvements are focused on expanding integration capabilities, whereas ServiceNow Discovery should enhance user experience facets.

Ease of Deployment and Customer Service: Zenoss Cloud users report quick deployment times and responsive customer service. ServiceNow Discovery’s deployment is considered more complex and time-consuming, though its customer service is well-rated but not as prompt as Zenoss Cloud’s.

Pricing and ROI: Zenoss Cloud is highlighted for its reasonable setup costs and good ROI. ServiceNow Discovery, though more expensive, offers extensive features and higher ROI as perceived by users. Zenoss Cloud is framed as more cost-effective but ServiceNow Discovery provides higher long-term value.

To learn more, read our detailed ServiceNow Discovery vs. Zenoss Cloud Report (Updated: January 2026).

Buyer's Guide

ServiceNow Discovery vs. Zenoss Cloud

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (6th), Cloud Resource Discovery Services (1st)

Zenoss Cloud

Ranking in Server Monitoring

26th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (28th), Event Monitoring (13th), Network Monitoring Software (76th), IT Infrastructure Monitoring (52nd), Container Monitoring (7th), Cloud Monitoring Software (43rd), AIOps (24th)

Mindshare comparison

As of January 2026, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 3.3%, down from 5.2% compared to the previous year. The mindshare of Zenoss Cloud is 1.7%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	3.3%
Zenoss Cloud	1.7%
Other	95.0%

Server Monitoring

Featured Reviews

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"We can scale the solution."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"I am impressed with the tool's incident problem change management."

"ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components."

"The product provides great scalability features."

"The initial setup is pretty straightforward."

"The process involving the original setup of the solution is excellent."

More ServiceNow Discovery pros

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"The most valuable feature is the flexible discovery mechanism."

"It's easy to use."

"The product offers good documentation that helps with initial training."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

Cons

"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"The solution should improve the classes of discovery assets to disregard more junk data."

"Improvements could include implementing chatbots to simplify ticket creation."

"ServiceNow is very costly."

"The product could improve some of the visualization and architecture setups."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

More ServiceNow Discovery cons

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"The AI aspect needs to improve."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"It would be ideal if the product offered sound alerts."

"There was a problem with Zenoss and storage monitoring."

Pricing and Cost Advice

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"The product is not cheap."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

More ServiceNow Discovery pricing and cost advice

"It depends on the customer, what he wants."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Computer Software Company

11%

Performing Arts

Insurance Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

Comparisons

Tanium vs ServiceNow Discovery

Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

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Nagios XI vs Zenoss Cloud

Compared 7% of the time

Zabbix vs Zenoss Cloud

Compared 7% of the time

SCOM vs Zenoss Cloud

Compared 5% of the time

Nagios Core vs Zenoss Cloud

Compared 5% of the time

Dynatrace vs Zenoss Cloud

Compared 4% of the time

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Product Reports

Buyer's Guide

ServiceNow Discovery

December 2025

Download ServiceNow Discovery product report

Buyer's Guide

Zenoss Cloud

December 2025

Download Zenoss Cloud product report

Also Known As

No data available

Cloud Monitoring, Zenoss Service Dynamics

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

ServiceNow Discovery vs. Zenoss Cloud

January 2026

Free Report: ServiceNow Discovery vs. Zenoss Cloud

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