ServiceNow Discovery vs Zenoss Cloud comparison

ServiceNow and Zenoss are both solutions in the Server Monitoring category. ServiceNow is ranked #8 with an average rating of 7.8, while Zenoss is ranked #25. ServiceNow holds a 2.6% mindshare in SM, compared to Zenoss’s 2.7% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

ServiceNow Discovery

Read 45 ServiceNow Discovery reviews

5,027 Views
2,664 Comparison Views

97% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

5,134 Views
1,386 Comparison Views

100% willing to recommend

ServiceNow Discovery

Zenoss Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Zenoss Cloud and ServiceNow Discovery are two leading IT operations management solutions. Zenoss Cloud holds the upper hand in ease of deployment and customer support, while ServiceNow Discovery excels in features and overall user satisfaction.

Features: Users value Zenoss Cloud's real-time alerting, extensive monitoring capabilities, and ease of deployment. ServiceNow Discovery is praised for its comprehensive asset discovery, integration with IT Service Management, and robust feature set, making it preferable for users needing in-depth asset management.

Room for Improvement: Zenoss Cloud could improve its scalability, integrations, and feature breadth. ServiceNow Discovery needs enhancements in dashboard customization, speed, and system complexity. Both products exhibit areas for growth, but Zenoss Cloud’s improvements are focused on expanding integration capabilities, whereas ServiceNow Discovery should enhance user experience facets.

Ease of Deployment and Customer Service: Zenoss Cloud users report quick deployment times and responsive customer service. ServiceNow Discovery’s deployment is considered more complex and time-consuming, though its customer service is well-rated but not as prompt as Zenoss Cloud’s.

Pricing and ROI: Zenoss Cloud is highlighted for its reasonable setup costs and good ROI. ServiceNow Discovery, though more expensive, offers extensive features and higher ROI as perceived by users. Zenoss Cloud is framed as more cost-effective but ServiceNow Discovery provides higher long-term value.

To learn more, read our detailed ServiceNow Discovery vs. Zenoss Cloud Report (Updated: June 2026).

Buyer's Guide

ServiceNow Discovery vs. Zenoss Cloud

June 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

8th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Asset Management (9th), Cloud Resource Discovery Services (1st)

Zenoss Cloud

Ranking in Server Monitoring

25th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (18th), Event Monitoring (13th), Network Monitoring Software (69th), IT Infrastructure Monitoring (55th), Container Monitoring (8th), Cloud Monitoring Software (42nd), AIOps (28th)

Mindshare comparison

As of June 2026, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 2.6%, down from 3.8% compared to the previous year. The mindshare of Zenoss Cloud is 2.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	2.6%
Zenoss Cloud	2.7%
Other	94.7%

Server Monitoring

Featured Reviews

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The data is really good, it's reliable and they keep adding to it."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"It has been stable since deployment."

"It is a stable solution...The initial setup of the product is straightforward."

"ServiceNow Discovery works better than other products I've used."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

More ServiceNow Discovery pros

"Overall, it's a great solution, and I consider it to be one of the best."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The most valuable feature is the flexible discovery mechanism."

"It is very cost-effective compared to the tools I worked with in the past."

"It is the most flexible solution of this type, but it takes time to adapt."

"It's easy to use."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

More Zenoss Cloud pros

Cons

"The product could improve some of the visualization and architecture setups."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"The solution is too high priced."

"Improvements are required with the scripts used to collect the information from servers."

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"I am not seeing significant ROI beyond breaking even on what I spend."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

More ServiceNow Discovery cons

"There was a problem with Zenoss and storage monitoring."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"Technical support is 3/10, poor: Incomplete and poor documentation Undocumented processes Inconsistent solutions to problems depending on source"

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"This solution is complex for beginners so it takes some time to learn."

"The AI aspect needs to improve."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

More Zenoss Cloud cons

Pricing and Cost Advice

"The product is not cheap."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"The pricing is determined based on the CIs."

"This is expensive, but it meets our needs."

"The solution is very expensive."

"If the product is not deployed properly, it can be very expensive."

More ServiceNow Discovery pricing and cost advice

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It depends on the customer, what he wants."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Government

Computer Software Company

Construction Company

12%

Manufacturing Company

11%

Comms Service Provider

10%

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...

See all answers

What needs improvement with ServiceNow Discovery?

See all answers

What is your primary use case for ServiceNow Discovery?

I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a VPS, it is also considered in discovery, and that falls under the cloud managemen...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

Comparisons

Tanium vs ServiceNow Discovery

Compared 10% of the time

Lansweeper vs ServiceNow Discovery

Compared 8% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Zabbix vs Zenoss Cloud

Compared 6% of the time

Nagios XI vs Zenoss Cloud

Compared 5% of the time

Microsoft System Center vs Zenoss Cloud

Compared 3% of the time

Dynatrace vs Zenoss Cloud

Compared 3% of the time

ScienceLogic vs Zenoss Cloud

Compared 3% of the time

More Zenoss Cloud Competitors

Product Reports

Buyer's Guide

ServiceNow Discovery

May 2026

Download ServiceNow Discovery product report

Buyer's Guide

Zenoss Cloud

May 2026

Download Zenoss Cloud product report

Also Known As

No data available

Cloud Monitoring, Zenoss Service Dynamics

Overview

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Zenoss Cloud provides a comprehensive overview of IT environments, supporting cross-cloud functionality, scalability, and robust integrations. It offers dynamic monitoring through its intuitive dashboard and supports hybrid deployments across cloud and on-premises infrastructures.

Zenoss Cloud enables users to monitor network infrastructure and operator platforms efficiently. With features like agentless monitoring and real-time alerts, Zenoss Cloud integrates seamlessly with external systems such as ITSM tools. Its flexible functionality allows for the management of both on-premises and cloud infrastructures like AWS and Azure. Users benefit from easy setup and strong technical support, although they seek enhancements in AI capabilities and simpler installation. The pricing model and complexity for beginners and storage monitoring are areas for improvement.

What are the key features of Zenoss Cloud?

Dynamic Monitoring: Enhances user experience with real-time insights.
Cross-Cloud Functionality: Supports hybrid deployments across AWS and Azure.
Agentless Monitoring: Simplifies deployment with minimal overhead.
Scalability: Grows with your network's demands.
Custom Integration: Supports notifications and alerts tailored to user requirements.

What benefits should users expect from Zenoss Cloud?

Time Efficiency: Quick setup and operation save resources.
Comprehensive Support: Extensive documentation streamlines troubleshooting.
Cost-effective Monitoring: Prevents multiple charges in server monitoring.
Enhanced User Experience: Offers seamless integration with existing IT infrastructures.

Zenoss Cloud is widely used in monitoring solutions for industries including technology and data centers. It supports direct monitoring of systems like vSphere and NetApp, making it ideal for IT operations and managed services. Integration with tools such as ServiceNow and SolarWinds aligns it with diverse IT environments.

Zenoss

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

ServiceNow Discovery vs. Zenoss Cloud

June 2026

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