NinjaOne and ServiceNow Discovery cater to IT management needs with distinct strengths. In user reviews, ServiceNow Discovery stands out for its comprehensive capabilities, while NinjaOne is praised for its straightforward pricing and customer support.
Features: Users find NinjaOne's valuable features practical and easy to use, particularly in endpoint management, automation, and monitoring. ServiceNow Discovery impresses with its extensive IT discovery, asset management, and performance analytics capabilities.
Room for Improvement: Users suggest NinjaOne could improve its reporting functionalities, integrations with other tools, and alert customization. For ServiceNow Discovery, users note the complexity, steep learning curve, and high maintenance requirements as areas needing enhancement.
Ease of Deployment and Customer Service: NinjaOne receives positive feedback for its simple deployment process and responsive customer service. ServiceNow Discovery often encounters criticism regarding its complex deployment, but its customer service is well-regarded.
Pricing and ROI: NinjaOne's pricing model is appreciated for its transparency and perceived value, offering a good ROI. ServiceNow Discovery, despite higher costs, is seen as a worthwhile investment due to its advanced features.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
I would rate the stability a ten out of ten.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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