NinjaOne vs ServiceNow Discovery comparison

NinjaOne and ServiceNow are both solutions in the Server Monitoring category. NinjaOne is ranked #6 with an average rating of 8.4, while ServiceNow is ranked #5 with an average rating of 8.0. NinjaOne holds a 3.4% mindshare in SM, compared to ServiceNow’s 3.3% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
996 Comparison Views

95% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,916 Comparison Views

97% willing to recommend

NinjaOne

ServiceNow Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 6, 2024

NinjaOne and ServiceNow Discovery cater to IT management needs with distinct strengths. In user reviews, ServiceNow Discovery stands out for its comprehensive capabilities, while NinjaOne is praised for its straightforward pricing and customer support.

Features: Users find NinjaOne's valuable features practical and easy to use, particularly in endpoint management, automation, and monitoring. ServiceNow Discovery impresses with its extensive IT discovery, asset management, and performance analytics capabilities.

Room for Improvement: Users suggest NinjaOne could improve its reporting functionalities, integrations with other tools, and alert customization. For ServiceNow Discovery, users note the complexity, steep learning curve, and high maintenance requirements as areas needing enhancement.

Ease of Deployment and Customer Service: NinjaOne receives positive feedback for its simple deployment process and responsive customer service. ServiceNow Discovery often encounters criticism regarding its complex deployment, but its customer service is well-regarded.

Pricing and ROI: NinjaOne's pricing model is appreciated for its transparency and perceived value, offering a good ROI. ServiceNow Discovery, despite higher costs, is seen as a worthwhile investment due to its advanced features.

To learn more, read our detailed NinjaOne vs. ServiceNow Discovery Report (Updated: January 2026).

Buyer's Guide

NinjaOne vs. ServiceNow Discovery

January 2026

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.0

NinjaOne boosts productivity, saves time and costs, with ROI in six months, enhancing efficiency and quick problem resolution.

Sentiment score

6.1

ServiceNow Discovery's ROI is inconsistent, with full benefits seen when combined with other services for operational efficiency.

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the ServiceNow Discovery report

Customer Service

Sentiment score

7.3

NinjaOne's customer support is highly rated, with effective documentation minimizing needs; some cite slow response times.

Sentiment score

6.0

ServiceNow Discovery's support varies, with mixed experiences on responsiveness and effectiveness, improving with advanced support tiers and partnerships.

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

This rating is because there are features on the tool that never worked and despite calling our support, there were no results.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Scalability Issues

Sentiment score

8.1

NinjaOne offers robust scalability, supporting diverse user needs and organizational growth while being praised for its adaptability.

Sentiment score

7.4

ServiceNow Discovery is highly scalable, suited for large infrastructures, compatible with AWS and Azure, but requires careful cost management.

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The scalability of NinjaOne is good; we can add more as we grow.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

It receives this rating because it can be difficult to troubleshoot when the discovery is failing.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Stability Issues

Sentiment score

8.0

Users regard NinjaOne as highly stable, appreciating consistent updates despite occasional minor issues following updates.

Sentiment score

8.0

ServiceNow Discovery is highly stable and reliable, with minor configuration issues not affecting its strong overall performance ratings.

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

For more quotes and insights, download the NinjaOne report

I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

That is not a mistake of the product. It is due to excessive security on the network.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

For more quotes and insights, download the ServiceNow Discovery report

Room For Improvement

Users seek improved antivirus integrations, mobile control, intuitive interface, flexible reporting, customization, and better platform support in NinjaOne.

ServiceNow Discovery struggles with service mapping and integration, necessitating enhancements for usability, cloud capabilities, and easier licensing.

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Improvements could include implementing chatbots to simplify ticket creation.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Setup Cost

NinjaOne offers affordable, subscription-based pricing with potential discounts, appealing to enterprises and educational institutions with tax exemptions.

ServiceNow Discovery is pricey but valued for advanced features, with potential discounts though standalone costs are high.

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

ServiceNow is considered more expensive compared to other products.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

I think the price of ServiceNow Discovery is cheaper than BMC.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Valuable Features

NinjaOne offers remote monitoring, automation, and integration with features like remote access and an efficient mobile app for management.

ServiceNow Discovery integrates seamlessly with ServiceNow suite, enhancing IT operations through automated mapping, security, and cloud discovery.

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.

Hemant_Arora

Director, Information Technology at Gen™

ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

For more quotes and insights, download the ServiceNow Discovery report

Categories and Ranking

NinjaOne

Ranking in Server Monitoring

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

ServiceNow Discovery

Ranking in Server Monitoring

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (6th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of January 2026, in the Server Monitoring category, the mindshare of NinjaOne is 3.4%, up from 2.2% compared to the previous year. The mindshare of ServiceNow Discovery is 3.3%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	3.3%
NinjaOne	3.4%
Other	93.3%

Server Monitoring

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

Read full review

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Server Monitoring solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

Kaseya VSA vs NinjaOne

Compared 7% of the time

Datto Remote Monitoring and Management vs NinjaOne

Compared 6% of the time

Tanium vs NinjaOne

Compared 5% of the time

N-able N-central vs NinjaOne

Compared 5% of the time

Microsoft Intune vs NinjaOne

Compared 4% of the time

More NinjaOne Competitors

Tanium vs ServiceNow Discovery

Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Status Pros, Mitchell and Company

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

NinjaOne vs. ServiceNow Discovery

January 2026

Free Report: NinjaOne vs. ServiceNow Discovery

Find out what your peers are saying about NinjaOne vs. ServiceNow Discovery and other solutions. Updated: January 2026.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our NinjaOne vs. ServiceNow Discovery report.

See our list of best Server Monitoring vendors.

We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.