ServiceNow Discovery Reviews

Name: ServiceNow Discovery
Brand: ServiceNow
Rating: 4 (36 reviews)

4.0 out of 5

36 reviews
97% willing to recommend

What is ServiceNow Discovery?UNIXBusinessApplication
Price:

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

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ServiceNow Discovery is the #1 ranked solution in top Cloud Resource Discovery Services, #3 ranked solution in top Server Monitoring solutions, and #7 ranked solution in top IT Asset Management solutions. PeerSpot users give ServiceNow Discovery an average rating of 8.0 out of 10. ServiceNow Discovery is most commonly compared to ServiceNow: ServiceNow Discovery vs ServiceNow. ServiceNow Discovery is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Helped 768,246 peers since 2012

Featured reviews

RISHI GUPTA

Senior Manager at a manufacturing company with 5,001-10,000 employees

Jan 20, 2023

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

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EdwardScott

Configuration Manager at Adtalem Global Education

Jun 5, 2023

I rate ServiceNow Discovery nine out of 10. I've been in other situations where we didn't use Discovery because we leveraged SECAM more. I don't think ServiceNow Discovery is necessary, but it's native, so it does some extra things we couldn't do without it. To get the most out of Discovery, it's crucial to emphasize the planning phase of deployment and understand the network topologies so that you're looking at the right IP ranges and finding what you expect. People are often spinning their wheels because they don't know what they're doing and haven't put in the work before they roll it out. You'll run into problems, and it will be painful for the users.

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Arben Klaiqi

IT OM at IKEA

Feb 6, 2024

ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management. For our organization, the most beneficial feature is its mapping functionality. With the introduction of service mapping, there has been an automatic transformation in the change management process. This transformation is evident in the increased maturity of service owners and technical teams supporting various areas and applications. Its out-of-the-box capabilities have allowed us to convince teams that utilizing this approach can predict and prevent issues, particularly impending outages. We encountered challenges using the previous solution where the maturity was lower, resulting in system issues and financial losses. The platform's significant benefit lies in automating ITSM processes, including incident, change, problem management, and effective element management. This real-time insight allows for prompt error messaging to impacted applications and services. It enables service owners to visualize and control the infrastructure. I rate it an eight out of ten.

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ServiceNow Discovery market share

Product category:

As of March 2024, the market share of ServiceNow Discovery in the IT Asset Management category stands at 5.3%, marking an increase of 112.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Apr 12, 2024

Valuable Features

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The product provides great scalability features."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

Room for Improvement

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."

Pricing

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ServiceNow Discovery Buyer's Guide for additional reliable information.