The solution is a user-friendly application for learning, designing, and setting up courses. Industries, like healthcare, have unique training requirements. Healthcare often involves KPI-based learning activities and hospital certifications for each department. While other learning providers offer KPI-based processes, SuccessFactors lags in this industry.
Professionals have to design or modify the application based on KPIs. It is divided into modules such as performance and compensation. They have fragmented the entire HR process into modules. From a healthcare perspective, KPI-based Learning combines performance and learning. In SuccessFactors, Performance, Learning, and Development are separate modules. Combining these three for Learning development and a KPI model requires procuring three modules. There is integration, but this integration may not be the ideal solution for healthcare requirements.
Some applications offer exclusive learning modules with built-in KPIs. For example, some platforms have KPIs integrated into the learning module.
Many customers want to have content creation capabilities integrated between their learning platforms. For instance, they may desire a content creator tool like Comfy or the ICC format. Consequently, they might expect SAP to provide free content creation tools as part of their SAP SuccessFactors Learning licenses. This would foster a stronger community, regardless of whether customers utilize these tools. SuccessFactors Learning solely serves as a plain learning experience platform without any pre-existing content.