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CYPHER Learning vs SAP SuccessFactors Learning comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
CYPHER Learning enhances global virtual learning with cost reductions, efficiency improvements, and streamlined operations for education and business.
Sentiment score
7.7
Unified training platforms improve efficiency and engagement across industries, saving time and costs while enhancing organizational value.
Return on investment is high, about 60% to 70%.
It has easily reduced the training time by a good 70% to 80%.
 

Customer Service

Sentiment score
8.2
CYPHER Learning's customer support is praised for quick, efficient responses and strong communication, with users valuing fast issue resolution.
Sentiment score
6.1
SAP SuccessFactors Learning support is mixed, showing reliable, prompt help but also communication challenges and varied user satisfaction.
Their technical support is top-notch.
They are very fast at responding to our initial query.
The support from SAP is good.
 

Scalability Issues

Sentiment score
8.0
CYPHER Learning offers scalable, user-friendly solutions for diverse educational needs, seamlessly accommodating growth and fluctuating demands.
Sentiment score
7.9
SAP SuccessFactors Learning is scalable and popular, despite cloud limitations, with many organizations planning increased use.
It is very scalable. I would rate it a ten out of ten for scalability.
 

Stability Issues

Sentiment score
8.0
CYPHER Learning is highly stable and reliable, with minimal downtime and quick resolution of minor issues, even during heavy usage.
Sentiment score
7.9
SAP SuccessFactors Learning is praised for reliability and accessibility, with users rating it highly despite minor early technical issues.
I would rate it a ten out of ten for stability.
I would rate it a ten out of ten for stability.
 

Room For Improvement

CYPHER Learning needs improvements in translation, integration, user interface, customization, accessibility, communication, and support for better user experience.
SAP SuccessFactors Learning needs UI improvements, better integration, mobile apps, language support, reporting, and transparent licensing for user satisfaction.
The AI feature of Articulate 360 is better because I am able to create courses quickly, and their AI feature is almost 100% accurate every single time.
We would like a way to grade the group as one.
Some features of SAP SuccessFactors Learning that require improvement include reporting tools and dashboarding, which are not so good, and integration is really difficult.
 

Setup Cost

CYPHER Learning provides flexible, competitive pricing with scalable options, offering significant value and potential discounts for organizations.
SAP SuccessFactors Learning requires annual fees, considered expensive, but valued for technical advantages and competitive enterprise market pricing.
I did not negotiate the pricing, but from what I gathered, it was a significant purchase for us at West Music.
 

Valuable Features

CYPHER Learning enhances engagement and efficiency with personalized content, competency-based learning, and advanced reporting, reducing costs effectively.
SAP SuccessFactors Learning offers integration, remote accessibility, personalization, robust analytics, and industry-specific support for diverse organizational training needs.
Having the SCORM packaging and the ability to move that SCORM packaging in is my number one feature.
When users create an account, they are enrolled in an onboarding class, reducing questions and troubleshooting, simplifying my job significantly.
The implementation of SAP SuccessFactors Learning has definitely impacted our operational efficiency and cost savings.
 

Categories and Ranking

CYPHER Learning
Ranking in Learning Management Systems (LMS)
2nd
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
54
Ranking in other categories
No ranking in other categories
SAP SuccessFactors Learning
Ranking in Learning Management Systems (LMS)
3rd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
30
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Learning Management Systems (LMS) category, the mindshare of CYPHER Learning is 3.9%, down from 5.5% compared to the previous year. The mindshare of SAP SuccessFactors Learning is 7.9%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Learning Management Systems (LMS)
 

Featured Reviews

Roland Lorenzo M Ruben - PeerSpot reviewer
Offers flexible learning and saves printing costs; it has been excellent for us
There is room for improvement in the CYPHER Learning mobile application because my students have given feedback that they are not using the mobile app as it takes time to open. I also use the app. For me, it is easier to use than using the browser, but some of the students do not use it because it takes a very long time to open. Most of our students are using smartphones. Some students do not have laptops, so if the mobile app is more responsive, it would be a great help for us. The peer feedback feature is not user-friendly. Some of our faculty members were very happy when CYPHER gave the news that there is already a peer feedback feature because we were asking for it, but when they used it, they found it complicated and not user-friendly. They were disappointed with the peer feedback feature. When students submit their outputs, we want their classmates to give feedback as well, but that is not very easy to use. After I tried it, I also did not find it very friendly to use. They have this assessment type where we can group our students. We create groups, and they can work and collaborate with the group. While grading the submissions of the groups, although we can see that the students are separated by groups, we still have to grade them one by one. We would like a way to grade the group as one. For example, if there are five members in a group, currently, we give each member a grade. It would be easier to be able to give the same grade to all the members of the group. The team assessment feature could be improved to allow grading the group as one.
Manikandan Nair - PeerSpot reviewer
Enhancing employee education and powerful training features but has integration challenges
We have been using SAP SuccessFactors Learning to educate employees on various topics. It helps create content and review the number of employees who have completed training and their knowledge of those topics SAP SuccessFactors Learning has been used for business training, security learning, and…
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Top Industries

By visitors reading reviews
Educational Organization
17%
Computer Software Company
14%
Comms Service Provider
10%
Government
8%
Manufacturing Company
13%
Financial Services Firm
9%
Retailer
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NEO LMS?
Creating courses for our resources is one of the best features of CYPHER Learning.
What is your experience regarding pricing and costs for NEO LMS?
I did not negotiate the pricing, but from what I gathered, it was a significant purchase for us at West Music. We recognize its value and potential for growth, making it worthwhile.
What needs improvement with NEO LMS?
The primary area for improvement is the reporting between courses and eCommerce, which currently use two separate reporting styles. Information can be accessed within the courses themselves, as wel...
What do you like most about SAP SuccessFactors Learning?
The solution is a user-friendly application for learning, designing, and setting up courses.
What is your experience regarding pricing and costs for SAP SuccessFactors Learning?
The pricing is pocket-friendly if you have more than five hundred users. I would rate the pricing seven out of ten as it can be expensive for less than five hundred users.
What needs improvement with SAP SuccessFactors Learning?
Some features of SAP SuccessFactors Learning that require improvement include reporting tools and dashboarding, which are not so good, and integration is really difficult. In the future, I suggest ...
 

Also Known As

MATRIX LMS, NEO LMS
Plateau, SuccessFactors Learning
 

Overview

 

Sample Customers

Millions of users across business, academia, and entrepreneurs - worldwide.
SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequin Sales Corp, China DataCom Corporation, Sonova AG, Metropolitan Utilities District (M.U.D.)
Find out what your peers are saying about CYPHER Learning vs. SAP SuccessFactors Learning and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.