OpsRamp Reviews

Name: OpsRamp
Brand: OpsRamp
Rating: 3.9 (13 reviews)

3.9 out of 5

13 reviews
84% willing to recommend

What is OpsRamp?

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

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OpsRamp is the #3 ranked solution in top Event Monitoring solutions, #6 ranked solution in top AIOps solutions, and #15 ranked solution in Infrastructure Monitoring tools. PeerSpot users give OpsRamp an average rating of 7.8 out of 10. OpsRamp is most commonly compared to Dynatrace: OpsRamp vs Dynatrace. OpsRamp is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 859,687 peers since 2012

Featured OpsRamp reviews

Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Sanket Bakare

Sr. Solution Consultant at Tietoevry

This is an emerging tool and they have tried to consolidate everything not always with success. Automation, for example, needs to be improved to simplify the use of libraries for a gen operator. They're trying to do everything at once, and as a result, some areas are weak. In the next release, I'd like to see an improved dashboard because the current one is very basic. Reporting could also be improved to make it more customizable. It would be helpful for us to see executive reports more frequently, ideally on a weekly basis. Customization is the most important aspect, and it's applicable to both dashboards and reporting.

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Syed Salman Jawaid Najmi

Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd

We found the technical support for OpsRamp very helpful. Last week, we created a support ticket because we were facing an issue with one of our customers. The user was with our onshore team, and he was unable to access his account because it was a newly created account that required MFA and SSO. We created a ticket, and the support team worked with us and resolved the issue. The team was able to identify the main issue, so we found OpsRamp support very helpful. As an MSP, we have multiple requirements and tools because of Azure Expert MSP, and that requires passing the Microsoft audit. We contacted the Microsoft customer support team, including the OpsRamp support team and the teams for the other tools. Whenever we raised a concern, the OpsRamp support team resolves the concern and improves on the functionalities. Recently, we required the automation of alerts in OpsRamp, particularly self-healing alerts for a certain period, so OpsRamp support gave guidance and enhanced that functionality, so we could achieve that target.

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OpsRamp mindshare

Product category:

As of July 2025, the mindshare of OpsRamp in the Event Monitoring category stands at 15.3%, up from 13.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

PeerResearch reports based on OpsRamp reviews

Type	Title	Date
Category	Event Monitoring	Jul 1, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 1, 2025	Download
Comparison	OpsRamp vs ServiceNow IT Operations Management	Jul 1, 2025	Download
Comparison	OpsRamp vs BMC TrueSight Operations Management	Jul 1, 2025	Download
Comparison	OpsRamp vs SCOM	Jul 1, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	N/A	95%	347 interviews Add to research
Datadog	4.3	N/A	97%	187 interviews Add to research

Valuable Features

Valuable features of OpsRamp include monitoring, alerting tools, and dashboards for CPU, memory, SQL servers, and URL monitoring. Artificial intelligence and predictive analytics aid in forecasting issues. Integration with Zendesk is beneficial. Event correlation and a single pane of glass foster quick issue resolution. The multi-tenant architecture improves large-scale operations. Alert generation based on thresholds is crucial, while seamless service mapping accelerates root cause analysis, enhancing operational efficiency.

"What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts."
"The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization."
"It is a pretty stable solution."

Room for Improvement

OpsRamp needs improved ITSM maturity and a self-service portal to enhance cloud deployments. Critical alerts and reporting features require enhancement. Search functionality experiences lag, and the user interface is not user-friendly for color-blind individuals. Automation capabilities need strengthening, especially in process automation and dashboard customization. Patch management is inconsistent. OpsRamp's scalability is inadequate for large-scale deployments. Technical support requires improvement, and network capabilities must be further developed.

"Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement."
"Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced."
"OpsRamp had shortcomings associated with its network capabilities."

ROI

Organizations report significant returns on investment with OpsRamp. They achieve a 90% reduction in alerts, 70% automation of manual IT processes, and a 50% boost in team efficiency and productivity. They experience value for their money and find the licensing model transparent. Consolidation efforts, such as replacing SolarWinds, highlight visible gains in ROI and efficiency.

Pricing

OpsRamp offers licensing in bundles payable annually, with costs depending on resource usage. Organizations note its affordability and economical pricing compared to competitors. The perpetual licensing grants full platform access, including new technologies developed. OpsRamp's pricing is often perceived as fair, following a clear licensing model based on resource count. This cost-effective solution is widely recognized for its competitive and transparent setup, offering value to enterprise buyers evaluating its services.

"OpsRamp is a cost-effective solution."
"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
"There is an annual licensing fee to use OpsRamp."

Popular Use Cases

OpsRamp is used for IT operations management, infrastructure monitoring, site URL availability, and inventory management. Organizations integrate OpsRamp with Azure to monitor client environments, apply thresholds, and generate alerts. It aids in incident management, predictive analysis, and patch management for Azure Virtual Desktops. Multiple users leverage OpsRamp for onboarding network and storage devices, validating setups, automating monitoring, reducing noise, and achieving operational efficiency, often in comparison to other tools like SolarWinds.

Service and Support

OpsRamp's technical support is praised for being knowledgeable, responsive, and helpful, providing fast resolutions to issues. They are appreciated for scheduling regular meetings and offering training. However, some mention occasional delays in response and issues with language barriers. Support articles are criticized as complicated. They effectively address concerns and enhance functionalities. Although a few express dissatisfaction with responsiveness, most find the service very good, rating it high and confirming its usefulness for managed service providers.

Deployment

Users found OpsRamp's initial setup generally straightforward. Recent graduates handled installation easily. While deployment is quick, workflow definition and security rules may take additional time. Setup is suitable for medium to large enterprises but may not fit smaller businesses. Integration with ITSM tools was seamless. Being SaaS-based simplifies implementation, minimizing backend issues. Resource requirements are moderate, without needing heavy hardware. Users appreciate OpsRamp's ease in establishing cloud environments and initiating automation quickly.

Scalability

OpsRamp is acknowledged for its scalability, enabling flexibility in user and workload management. Users from various organizations report ease in adding users and managing workloads, with several managing substantial numbers of users, including both end-users and administrators. While some encounter issues with connections when user numbers increase, others find OpsRamp's scalability satisfactory, facilitating integration with diverse industry technologies. Some haven't extensively tested scalability but rate it as adequate for their needs.

Stability

OpsRamp is generally stable with minimal maintenance required and only a few personnel needed for upkeep. While mostly stable, some experience occasional issues with the agent affecting performance. The stability is rated between seven and eight out of ten. Scaling up users can impact performance, yet there are no major stability complaints. Stability is often compared favorably to other tools like SolarWinds, highlighting its dependable nature.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpsRamp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

13%

Financial Services Firm

11%

Real Estate/Law Firm

Healthcare Company

Energy/Utilities Company

Consumer Goods Company

Retailer

Government

Media Company

Insurance Company

Educational Organization

University

Comms Service Provider

Legal Firm

Wholesaler/Distributor

Construction Company

Non Profit

Recreational Facilities/Services Company

Hospitality Company

Outsourcing Company

Transportation Company

Performing Arts

Non Tech Company

Pharma/Biotech Company

Aerospace/Defense Firm

Logistics Company

Mining And Metals Company

Venture Capital & Private Equity Firm

Compare OpsRamp with alternative products

Learn more about OpsRamp

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.