It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features.
OpsRamp offers robust ITSM, alerting, and monitoring tools valuable for small and medium-sized businesses, along with seamless Zendesk integration. The platform features AIOps capabilities like correlation and automation with RBA scripts, and its multi-tenant architecture enhances organizational processes. However, its application monitoring, scalability, and automation need improvement. OpsRamp lacks a cloud self-service portal, faces search and comparison lags, and struggles with uniform patch applications, affecting large deployment efficiency.
