OpsRamp pros and cons

It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features.

The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds.

Predictive analysis is a valued feature.

The most valuable feature of this solution in my experience, is that the available reporting is quite accurate.

We find the products seamless integration with Zendesk to be extremely valuable to our business.

The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful.

The technical support is fantastic, and they are fast to respond.

The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area.