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OpsRamp pros and cons

Vendor: OpsRamp
4.0 out of 5
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Pros & Cons summary

OpsRamp greatly assists small and medium-sized businesses with ITSM, alerting, and monitoring features. Technical support is fantastic and responsive. Integration with Zendesk is valuable for businesses. Dashboard creation for monitoring infrastructure, alert generation, and a self-service portal are beneficial. Improvements are needed in application monitoring and cloud management. OpsRamp should enhance its alerts system and streamline automation processes. It has scalability issues for large deployments and struggles with device detection during patch rollouts.

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Prominent pros & cons

PROS

OpsRamp assists small and medium-sized businesses with ITSM, alerting, and monitoring features.
Technical support is highly responsive and effective.
Integration with Zendesk proves extremely valuable for businesses.
Dashboards can be quickly created, allowing visualization of multiple products and metrics in one area.
Predictive analysis and event correlation are highly valued features of OpsRamp.

CONS

A self-service portal for cloud deployments and maturity validation towards ITSM are needed.
Application monitoring requires improvement.
OpsRamp could improve critical alerts to reduce false positives.
The function to search any particular device needs enhancement.
OpsRamp had shortcomings associated with its network capabilities.
 

OpsRamp Pros review quotes

VA
Jul 6, 2022
It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features.
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Syed Salman Jawaid Najmi - PeerSpot reviewer
Sep 28, 2022
The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds.
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reviewer2511027 - PeerSpot reviewer
Jul 12, 2024
It is a pretty stable solution.
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OpsRamp
April 2025
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Sanket Bakare - PeerSpot reviewer
Nov 11, 2022
Predictive analysis is a valued feature.
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Muhammad Umair Gulfam - PeerSpot reviewer
Nov 29, 2023
Most features work fine.
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Abhishek Gowsika - PeerSpot reviewer
Sep 12, 2022
The most valuable feature of this solution in my experience, is that the available reporting is quite accurate.
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Syed Hassan Ahmed - PeerSpot reviewer
Aug 8, 2022
We find the products seamless integration with Zendesk to be extremely valuable to our business.
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VB
Aug 26, 2022
The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful.
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AbhisekPattojoshi - PeerSpot reviewer
Jul 13, 2022
The technical support is fantastic, and they are fast to respond.
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VK
Aug 29, 2022
The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area.
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OpsRamp Cons review quotes

VA
Jul 6, 2022
I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp.
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Syed Salman Jawaid Najmi - PeerSpot reviewer
Sep 28, 2022
What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM.
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reviewer2511027 - PeerSpot reviewer
Jul 12, 2024
OpsRamp had shortcomings associated with its network capabilities.
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Buyer's Guide
OpsRamp
April 2025
Free Report: OpsRamp Reviews and More
Learn what your peers think about OpsRamp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
DOWNLOAD NOW
849,686 professionals have used our research since 2012.
Sanket Bakare - PeerSpot reviewer
Nov 11, 2022
Automation is currently quite complex and needs to be improved.
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Muhammad Umair Gulfam - PeerSpot reviewer
Nov 29, 2023
We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices.
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Abhishek Gowsika - PeerSpot reviewer
Sep 12, 2022
The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind.
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Syed Hassan Ahmed - PeerSpot reviewer
Aug 8, 2022
We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs.
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VB
Aug 26, 2022
OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible.
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AbhisekPattojoshi - PeerSpot reviewer
Jul 13, 2022
An area of improvement would be application monitoring.
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VK
Aug 29, 2022
The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out.
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Show 1 more reviews (out of 11)

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Product Categories

Product Categories
Event Monitoring
IT Infrastructure Monitoring
AIOps

Popular Comparisons

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SCOM vs OpsRamp Logo
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ServiceNow IT Operations Management vs OpsRamp Logo
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