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Datadog vs OpsRamp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Datadog enhances visibility, reduces downtime, saves costs, and optimizes workflows by integrating features and improving operational efficiency.
Sentiment score
6.9
OpsRamp enhances efficiency with 90% alert reduction, 70% task automation, improved productivity, straightforward licensing, and realistic expectations.
Previously we had thirteen contractors doing the monitoring for us, which is now reduced to only five.
In terms of time saved, I've noticed that when we're responding to potential errors or during our software deployments, it's saving us minutes at a time that quickly add up to hours, that quickly add up to days in terms of retrieving debug and application error information.
I have seen a return on investment with Datadog, particularly in time saved responding to incidents.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
 

Customer Service

Sentiment score
7.1
Datadog's customer service is responsive and knowledgeable, though some users report delays with complex queries and phone support.
Sentiment score
5.4
OpsRamp's support excels in responsiveness and expertise but faces language barriers and desires for dedicated teams.
When I have additional questions, the ticket is updated with actual recommendations or suggestions pointing me in the correct direction.
Overall, the entire Datadog comprehensive experience of support, onboarding, getting everything in there, and having a good line of feedback has been exceptional.
I've had a couple instances where I reached out to Datadog's support team, and they have been really super helpful and very kind, even reaching back out after resolving my issues to check if everything's going well.
Having a dedicated firefighter team for each MSP would be beneficial.
 

Scalability Issues

Sentiment score
7.6
Datadog efficiently scales with cloud services, offering seamless expansion, though users highlight the importance of monitoring pricing.
Sentiment score
7.1
OpsRamp offers scalable solutions for user management and monitoring, though it received moderate ratings due to some connection challenges.
Datadog's scalability has been great as it has been able to grow with our needs.
We did, as a trial, engage the AWS integration, and immediately it found all of our AWS resources and presented them to us.
Datadog's scalability is strong; we've continued to significantly grow our software, and there are processes in place to ensure that as new servers, realms, and environments are introduced, we're able to include them all in Datadog without noticing any performance issues.
 

Stability Issues

Sentiment score
8.0
Datadog offers reliable and stable performance with minimal downtime, impressive uptime, and efficient monitoring, even during peak periods.
Sentiment score
6.9
OpsRamp is stable and low-maintenance, with minor scaling issues, often rated higher for stability than competitors like SolarWinds.
Datadog is very stable, as there hasn't been any downtime or issues since I've been here, and it's always on time.
Datadog seems stable in my experience without any downtime or reliability issues.
 

Room For Improvement

Datadog needs improved performance, interface simplification, clearer billing, better integration, customization, analytics, documentation, security, and mobile app integration.
OpsRamp needs improvements in ITSM maturity, user interface, automation, alert accuracy, support, and AIOps capabilities to stay competitive.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
In future updates, I would like to see AI features included in Datadog for monitoring AI spend and usage to make the product more versatile and appealing for the customer.
The AI aspect would be great where we would not need to go and look at different transactions or different modules of Datadog, as AI can actually provide the data to us on Datadog UI.
Technical support should be improved.
 

Setup Cost

Datadog offers flexible pricing based on usage and organization size, with potential for high costs if not monitored closely.
OpsRamp provides an economical, clear licensing model with annual resource-based bundles, offering cost-effective access to the full platform.
The setup cost for Datadog is more than $100.
Everybody wants the agent installed, but we only have so many dollars to spread across, so it's been difficult for me to prioritize who will benefit from Datadog at this time.
My experience with pricing, setup cost, and licensing is that it is really expensive.
it does not strike me as expensive, and the licensing model is clear enough.
 

Valuable Features

Datadog offers intuitive, comprehensive monitoring and integrations, enhancing infrastructure and application management with real-time insights and efficient operations.
OpsRamp offers robust monitoring, AIOps, integration, and analytics, enhancing efficiency, usability, and insights for hybrid environments.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
Having all that associated analytics helps me in troubleshooting by not having to bounce around to other tools, which saves me a lot of time.
Datadog was able to find the alerts and trigger to notify our team in a very prompt manner before it got worse, allowing us to promptly adjust and remediate the situation in time.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
 

Categories and Ranking

Datadog
Ranking in IT Infrastructure Monitoring
3rd
Ranking in AIOps
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
199
Ranking in other categories
Application Performance Monitoring (APM) and Observability (1st), Network Monitoring Software (4th), Log Management (4th), Container Monitoring (2nd), Cloud Monitoring Software (2nd), Cloud Security Posture Management (CSPM) (6th)
OpsRamp
Ranking in IT Infrastructure Monitoring
14th
Ranking in AIOps
6th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Event Monitoring (2nd)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of Datadog is 5.0%, down from 6.3% compared to the previous year. The mindshare of OpsRamp is 2.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Datadog5.0%
OpsRamp2.7%
Other92.3%
IT Infrastructure Monitoring
 

Featured Reviews

Prakash Pandey - PeerSpot reviewer
Has improved monitoring accuracy and enabled faster issue resolution through detailed alerting and transaction visibility
The best feature that Datadog offers is infrastructure monitoring, where it can look at the CPU utilization, different process utilization, all the processes which are running, and alert us in advance if things are going beyond normal threshold. I think everything about the features of Datadog is amazing. Datadog provides details up to the transactions. We can look at the transaction log too for the application, which is really helpful. Datadog has impacted our organization positively since we were previously using AppDynamics and then we switched to Datadog. It has improved a lot in our alerting and monitoring in the infrastructure space and application space. We can monitor business transactions and take proactive action. It is really great to take actions on the issues before an end user reports it, which is a great advantage for us.
Muhammad Umair Gulfam - PeerSpot reviewer
Automates Azure resource monitoring and inventory management but slow with real-time patch status
There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
14%
Manufacturing Company
13%
Financial Services Firm
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business79
Midsize Enterprise46
Large Enterprise91
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What is your experience regarding pricing and costs for OpsRamp?
I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.
What needs improvement with OpsRamp?
If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infr...
 

Comparisons

 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Epsilon, CloudBrix, GreenPages, NIIT Technologies
Find out what your peers are saying about Datadog vs. OpsRamp and other solutions. Updated: September 2025.
869,952 professionals have used our research since 2012.