

PRTG Network Monitor and OpsRamp are competitors in the network monitoring solutions market. PRTG seems to have the upper hand in user-friendly reporting and detailed infrastructure monitoring, while OpsRamp holds an edge in event correlation and integration for complex environments.
Features: PRTG Network Monitor is appreciated for its robust notification features, scalability, and flexibility with various sensors. It provides detailed metrics for server and network monitoring alongside real-time alerts. In contrast, OpsRamp offers a multi-tenant architecture, strong AI capabilities, and seamless integration with ITSM platforms. Its centralized interface is ideal for managing large operations.
Room for Improvement: PRTG could improve its interface, speed up technical support, and expand cloud-native monitoring. Refining its desktop app and reporting functions is also suggested. OpsRamp users desire stronger process automation, broader application monitoring, improved ITSM capabilities, and better dashboard customization to reduce false alerts.
Ease of Deployment and Customer Service: PRTG is praised for its simple setup in on-premises and hybrid environments, though support is limited to email, which can be slow. OpsRamp is noted for its efficient customer support and clarity, though customers call for revised response times. Its deployment is hassle-free due to cloud-native compatibility, while PRTG's setup is straightforward but lacks robust remote support.
Pricing and ROI: PRTG offers competitive, flexible pricing appealing to businesses of different sizes but can escalate in larger settings. Users find it affordable for substantial infrastructures with all features under a single license. OpsRamp is recognized for economical scalability, fitting expansive infrastructures well. Both demonstrate tangible ROI by reducing downtime and resource needs. OpsRamp may appeal more to larger organizations due to its service management capabilities, while PRTG is favored by small to medium businesses for its value-driven solutions.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
The implementation reduced our employee resources from 20-25 to 5-6 employees.
Having a dedicated firefighter team for each MSP would be beneficial.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
Technical support should be improved.
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
it does not strike me as expensive, and the licensing model is clear enough.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
| Product | Mindshare (%) |
|---|---|
| PRTG Network Monitor | 4.1% |
| OpsRamp | 1.6% |
| Other | 94.3% |

| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 19 |
| Large Enterprise | 50 |
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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