OpsRamp Reviews

I main used this solution for on-boarding network and storage devices, then monitoring the clients environment, according to their requirements for these devices.

The most valuable feature of this solution in my experience, is that the available reporting is quite accurate. 

The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind.

The report building feature of this solution could definitely be enhanced to be more straightforward to use, and to allow for different parameters for reporting to be input, such as showing the version in use in a clients environment.

The product also tends to release updates first and find out there is an issue later. This leads to clients reporting bugs in the running performance.

I have been working with this solution for five years.

This is a mostly stable but solution, but scaling up the number of users has a negative impact on its performance.

This solution is scalable, but extra users tends to result in connection losses.

The support team for this solution are very good and have excellent technical skills. However, there were occasional issues with language barriers that meant it took longer to resolve problems than it should have.

There are also support articles available on the product website, but despite the manufacturers claims that they are user-friendly, they are actually complicated to follow.

Neutral

I found the initial setup of this solution to be quite easy, and the deployment across 100 devices took around 15 minutes to complete.

The initial setup, I think the OpsRamp team does it. And like I said, there are resources that you can follow, but they're not actually quite accurate.

I would recommend this solution to start-up organizations on a budget, but it may not be suitable for larger businesses with more in-depth requirements.

I would rate this solution a five out of ten.

We mainly use this product for our monitoring activities.

The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area.

The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out. 

We have been using this solution for around six to seven years.

We have found this solution to be mostly stable, with occasional issues that affect performance.

In our experience this solution is scalable.

The technical support is good, and they are quite knowledgeable, but they could improve their responsiveness.

Neutral

The initial setup of this solution was quite easy.

The implementation was carried out by our in-house team.

I would rate this solution a nine out of ten.