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OpsRamp vs Splunk Observability Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
OpsRamp enhances efficiency with 90% alert reduction, 70% task automation, improved productivity, straightforward licensing, and realistic expectations.
Sentiment score
7.4
Organizations saw improved visibility, productivity, and efficiency, with reduced downtime and costs using Splunk Observability Cloud, enhancing KPIs.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
 

Customer Service

Sentiment score
5.4
OpsRamp's support excels in responsiveness and expertise but faces language barriers and desires for dedicated teams.
Sentiment score
7.1
Splunk Observability Cloud support is generally responsive but can be slow, with improvement needed, especially in the APAC region.
Having a dedicated firefighter team for each MSP would be beneficial.
They often require multiple questions, with five or six emails to get a response.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
They did respond to us, but they did not explicitly inform us about the feature's absence.
 

Scalability Issues

Sentiment score
7.1
OpsRamp offers scalable solutions for user management and monitoring, though it received moderate ratings due to some connection challenges.
Sentiment score
7.8
Splunk Observability Cloud is scalable and flexible but can be costly, with challenges in data ingestion and implementation.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
 

Stability Issues

Sentiment score
6.9
OpsRamp is stable and low-maintenance, with minor scaling issues, often rated higher for stability than competitors like SolarWinds.
Sentiment score
8.0
Splunk Observability Cloud is highly stable, rated 8-10/10 for reliability, with minor issues usually from user configurations.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
 

Room For Improvement

OpsRamp needs improvements in ITSM maturity, user interface, automation, alert accuracy, support, and AIOps capabilities to stay competitive.
Splunk Observability Cloud requires improved integration, scalability, cost-effectiveness, ease of use, monitoring features, customization, and enhanced customer support.
Technical support should be improved.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
 

Setup Cost

OpsRamp provides an economical, clear licensing model with annual resource-based bundles, offering cost-effective access to the full platform.
Splunk Observability Cloud offers advanced features but can become costly as data volume and infrastructure needs grow.
it does not strike me as expensive, and the licensing model is clear enough.
Splunk is a bit expensive since it charges based on the indexing rate of data.
It appears to be expensive compared to competitors.
Splunk is a little expensive, however, it is in line with the current market pricing.
 

Valuable Features

OpsRamp offers robust monitoring, AIOps, integration, and analytics, enhancing efficiency, usability, and insights for hybrid environments.
Splunk Observability Cloud offers seamless data integration, real-time insights, and efficient monitoring, enhancing performance visibility across diverse environments.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
 

Categories and Ranking

OpsRamp
Ranking in IT Infrastructure Monitoring
16th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Event Monitoring (2nd), AIOps (6th)
Splunk Observability Cloud
Ranking in IT Infrastructure Monitoring
7th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (8th), Network Monitoring Software (6th), Cloud Monitoring Software (7th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)
 

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of OpsRamp is 2.8%, up from 2.5% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.7%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Muhammad Umair Gulfam - PeerSpot reviewer
Automates Azure resource monitoring and inventory management but slow with real-time patch status
There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
13%
Financial Services Firm
11%
Real Estate/Law Firm
6%
Financial Services Firm
15%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for OpsRamp?
I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.
What needs improvement with OpsRamp?
If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infr...
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
 

Also Known As

No data available
Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
 

Overview

 

Sample Customers

Epsilon, CloudBrix, GreenPages, NIIT Technologies
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about OpsRamp vs. Splunk Observability Cloud and other solutions. Updated: July 2025.
865,164 professionals have used our research since 2012.